Watermelon

Watermelon, the leading digital research agency within Chime Communications offers a variety of different digital and real time research techniques, having the ability to engage with a wide range of people through latest cutting edge approaches. Watermelon has a VoC (voice of the customer) platform that links customer feedback to stakeholders in ‘real-time’ through our portal to enable change and most importantly improve customer satisfaction. Customer views are captured directly after any event (e.g. placing an order, making an enquiry, contacting a call centre, e-mailing customer support – any customer touchpoint), which provides ‘in the moment’ and ‘real-time’ feedback. Consequently, micro and macro level business issues can be identified and addressed by closing the loop on individual events and future proofing against further reoccurrences. We improve customer satisfaction ‘real-time’ and consistently adapt as business landscapes change. Our team has energy, experience and boundless enthusiasm for getting our clients exactly what they need. And we're a part of Chime Communications, so we fully understand the bigger picture when it comes to creating insight.