EMSA Group

This is Unbelievable 🫢🥺😳

7 months ago, this was just an idea discussed over conversations, drafts, corrections, and countless revisions.

Today, it becomes a published contribution to knowledge.

Read the research paper here: https://www.researchgate.net/publication/410939380_CustomerServiceDeficitsinEmergingEconomiesEdited21

Every publication begins with a question someone refused to ignore.

And yes, meaningful research can emerge from Africa and shape global conversations.

Congratulations to our authors: Bigi Ransom, Enowmanyi Samuel, Emilien and Chima Ugbo

The journey continues.

EmSA Research Academy
.

First Project Loading… Stay Proximate 😳

Every research journey begins with a question but only a few become contributions to global knowledge.

At EmSA, we believe that impactful research is built on meaningful collaboration, rigorous scholarship, and a shared commitment to advancing knowledge.

Today, we are proud to celebrate the publication of a collaborative research effort between 🇨🇲 and 🇮🇩

Research Title:

Mobile Commerce in Jakarta (Indonesia): Factors Affecting Mobile Users' Behavioral Intention.

Co-Authors:
🇨🇲 Enowmanyi Samuel (Cameroon)
🇮🇩 Septiani N (Indonesia)

Link: https://www.researchgate.net/publication/410899408_MobileCommerceInJakartaIndonesia

This publication represents the power of international partnerships in addressing real-world challenges through research.

At EmSA, we remain committed to supporting researchers from proposal development to publication, helping transform ideas into scholarly contributions that create lasting impact.

Research without borders. Impact without limits.

There’s no timetable to START !

Enjoy Your Weekend. Try dey Rest 🌹

Research doesn't end with a thesis defense, it begins when your ideas earn a place in the global academic conversation.

Behind every accepted manuscript are months of reading, weeks of writing, countless revisions, and unwavering resilience.

Then comes the email every researcher dreams of.

Today, we celebrate two manuscripts that have successfully passed peer review and been accepted for publication, proof that persistence, quality, and purpose always find their audience.

Congratulations to the authors 🫡

Yes, it is POSSIBLE!

Because you deserve to be certified ✅

Success 😍

Great Service is a standard✅

Happy weekend Everyone 🤩

𝐖𝐡𝐚𝐭 𝐝𝐨 𝐂𝐚𝐦𝐞𝐫𝐨𝐨𝐧𝐢𝐚𝐧𝐬 𝐫𝐞𝐚𝐥𝐥𝐲 𝐭𝐡𝐢𝐧𝐤 𝐚𝐛𝐨𝐮𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞? 😳😳😳

Our latest research has begun uncovering the reality and the findings are impossible to ignore.

Research Insight #01 reveals that most believe customer service is merely average or worse compared to other service sectors in Cameroon.

But that's only the beginning.

The next question we asked may be even more revealing...

What is the biggest customer service problem in the sector you selected❓

The answers exposed the issues customers encounter every day and they point to where organizations are falling short.

Stay tuned for #02.

Research topic: Customer Service Deficits in Emerging Economies: Evidence from Cameroon's Telecommunications and Transport Sectors.

MTN Cameroon
Orange
YANGO CAMEROUN