Changing Lives

Develop a growth strategy focused both on financial gain and customer satisfaction

Conduct research to identify new markets and customer needs

Arrange business meetings with prospective clients

Promote the company’s products/services addressing or predicting clients’ objectives

Prepare sales contracts ensuring adherence to law-established rules and guidelines

Keep records of sales, revenue, invoices etc.

Provide trustworthy feedback and after-sales support

Build long-term relationships with new and existing customers

Develop entry level staff into valuable salespeople

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Conduct market research to identify selling possibilities and evaluate customer needs

Actively seek out new sales opportunities through cold calling, networking and social media

Set up meetings with potential clients and listen to their wishes and concerns

Prepare and deliver appropriate presentations on products and services

Create frequent reviews and reports with sales and financial data

Ensure the availability of stock for sales and demonstrations

Participate on behalf of the company in exhibitions or conferences

Negotiate/close deals and handle complaints or objections

Collaborate with team members to achieve better results

Gather feedback from customers or prospects and share with internal teams

Previous experience as a Training Facilitator, Training Coordinator or similar role

Hands-on experience with Learning Management Software (LMS)

Knowledge of traditional and modern educational techniques

Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

Familiarity with Talent Management and career paths

Excellent communication and organizational skills

BSc degree in Education, Human Resources Management, Organizational Psychology or relevant field

Change bed linen and make beds

Replace used towels

Sweep and mop floors

Vacuum carpets

Dust furniture

Replenish bath care products (e.g. soap and shampoo)

Restock beverages and food items in the mini-bar

Clean public areas, like corridors

Report any technical issues and maintenance needs

Address guests’ queries (e.g. on additional services)

Help guests retrieve lost items

Ensure all assigned rooms are clean and tidy by the end of the shift

Follow hotel security guidelines

Patrol premises regularly to maintain order and establish presence

Monitor and authorize entrance of vehicles or people in the property

Remove wrongdoers or trespassers from the area

Secure all exits, doors and windows after end of operations

Check surveillance cameras periodically to identify disruptions or unlawful acts

Investigate people for suspicious activity or possessions

Respond to alarms by investigating and assessing the situation

Provide assistance to people in need

Apprehend and detain perpetrators according to legal protocol before arrival of authorities

Submit reports of daily surveillance activity and important occurrences

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons

Interact with customers, take orders and serve snacks and drinks

Assess customers’ needs and preferences and make recommendations

Mix ingredients to prepare cocktails

Plan and present bar menu

Check customers’ identification and confirm it meets legal drinking age

Restock and replenish bar inventory and supplies

Stay guest focused and nurture an excellent guest experience

Comply with all food and beverage regulations

Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives

Plan activities and allocate responsibilities to achieve the most efficient operating model

Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits

Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services

Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)

Deal with maintenance issues, shortages in staff or equipment, renovations etc.

Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

Inspect facilities regularly and enforce strict compliance with health and safety standards

Understand customer needs and develop plans to address them

Identify key staff in client companies to cultivate profitable relationships

Resolve customer complaints quickly and effectively

Forward upselling and cross-selling opportunities to the sales team

Promote high-quality sales, supply and customer service processes

Aim to preserve customers and renew contracts

Approach potential customers to establish relationships

Gain solid knowledge of competitors