SatisFacts

Nearly every multifamily operator uses surveys to collect feedback, measure satisfaction, and track community performance. But somewhere along the way, the industry began treating surveys as scoreboards instead of what they were meant to be: operational improvement tools.

Too often, operators focus on a single outcome, the score itself. Teams celebrate high ratings and worry over low ones. But surveys have the power to do much more than just reveal satisfaction scores. Insights from survey feedback can uncover operational blind spots, identify retention risks, and reveal the issues that impact renewal decisions long before a resident gives notice.

The issue is not that resident surveys are broken, it’s that they are often being misused to glean surface-level scores instead of actionable insights.

Read our latest article to learn how resident surveys can become one of your most powerful operational intelligence tools: https://www.multifamilyinsiders.com/multifamily-blogs/are-resident-surveys-broken-or-just-misused

We’re excited to share the major enhancements we rolled out across SatisFacts & ApartmentRatings in the 2nd quarter of 2026 (April-June). Each update reflects our commitment to helping our multifamily partners elevate renter satisfaction and share their community successes.

Our new features include:

📊 Scheduled Reporting: Any report available for export in Exchange can now be scheduled for delivery straight to your inbox, making it easier than ever to stay on top of your communities' performance data!

⭐️ Review Digest: Reputation Management & Review Responder clients can now view a centralized snapshot of review sentiment across all of their communities and sources.

Check out more about the major updates across SatisFacts & ApartmentRatings in our latest article: www.satisfacts.com/satisfacts-product-announcement-apr-jun-2026/.

Stay tuned as we share more product announcements throughout the year!

The word “survey” used to mean something in the multifamily industry. It was a structured and methodological way to gather resident insights that inform decisions. Today, that definition has been blurred. From quick pop-up ratings to automated review requests, many tools now wear the label “survey” without delivering the depth or rigor the term implies.

Understanding the difference between actionable survey feedback and surface-level input isn’t just a matter of interpretation, it directly shapes how communities improve and compete. A well-designed survey can deliver far greater impact than a quick star-rating.

Our latest article, “Reviews vs. Resident Insights: Why Methodology Matters,” dives into how sound multifamily survey methodology can turn resident feedback into actionable insights. Check it out now!

https://www.multifamilyinsiders.com/multifamily-blogs/reviews-vs-resident-insights-why-methodology-matters

📣 The June 2026 epIQ Top 100 Communities Report is out!

What's new?

🔥 58 communities are still on an epIQ Hot Streak as of the June 2026 epIQ Nationwide Communities Report. Find out if you're one of them!

🥳 Congratulations to the Top 3 epIQ Hot Streak Communities!
🔥 SunBlossom Cottages with Stone Mountain Properties
🔥 The Westbriar with Stone Mountain Properties
🔥 SunBlossom Gardens with Stone Mountain Properties

🔟 communities made it into the epIQ Top 100 Communities for the first time in 2026 this month. Let's give an epIQ Welcome to...

👉 Eden Apartment with Legend Management Group
👉 Charter Oak Apartments with Apartment Service Management Company
👉 Elms Old Mill with Legend Management Group
👉 Pointe Grand Brick City with Hillpointe
👉 The Woods of Britton with Regency Windsor
👉 The Woods of Cherry Creek Apartments with Curtin Property Company
👉 Barrington Park Apartments with Van Metre Apartments
👉 The Point at 3 North with Pantzer Property Management
👉 Legends at Taylor Lakes Apartment Homes in Montgomery, Alabama with URP Management, LLC
👉 Crown at Seven Oaks with Leinbach Company

To see all Top 100 communities and learn about our epIQ tools and resources, download the full report: www.satisfacts.com/epiq-index-top-100-communities-nationwide-report-june-2026/

As renter behavior evolves in today’s day and age, multifamily marketing is shifting away from polished messaging and toward authenticity, transparency, and renter-led curation.

Drawing from the SatisFacts Online Renter Study, our latest article explores how AI search, reviews, social platforms, and user-generated content are reshaping the apartment search journey, and why trust and transparency now matter more than ever.

Read “The New Renter Roadmap: Authenticity Wins Every Time” to learn more about the authentic building blocks that empower renters in their search.

🔗 www.multifamilyinsiders.com/multifamily-blogs/the-new-renter-roadmap-authenticity-wins-every-time-1

We had the pleasure of presenting the 2025 SatisFacts Resident Satisfaction Company Award to our client, Jones & Jones Communities! 🏆✨

Our RVP of Sales, Hugo Silva, stopped by to deliver lunch to the team and personally present them with their well-deserved award in recognition of their outstanding commitment to resident satisfaction.

Jones & Jones Communities earned this achievement with an impressive average company survey score of 4.45/5 — a testament to the care, service, and resident experience they consistently provide across their communities.

Congratulations to the entire Jones & Jones Communities team on this incredible accomplishment! 👏

📣 The May 2026 epIQ Top 100 Communities Report is out!

What's new?
🔥 65 communities are still on an epIQ Hot Streak as of the May 2026 epIQ Nationwide Communities Report. Find out if you're one of them!

🥳 Congratulations to the Top 3 epIQ Hot Streak Communities!
🔥 Sunblossom Cottages with Stone Mountain Properties
🔥 The Westbriar Apartments with Stone Mountain Properties
🔥 SunBlossom Gardens with Stone Mountain Properties

4️⃣ communities made it into the epIQ Top 100 Communities for the first time in 2026 this month. Let's give an epIQ Welcome to...
👉 Highlands Creek Apartments with Apartment Service Management Company
👉 Hawkins Apartments with Arqline
👉 Crown Woods & Village at Crown Woods with Leinbach Company
👉 Autumn Breeze Apartments with WAK Management Management

To see all Top 100 communities and learn about our epIQ tools and resources, download the full report: www.satisfacts.com/epiq-index-top-100-communities-nationwide-report-may-2026/

For Rachuba, a family-owned property management firm in Maryland, resident surveys were only as good as the data behind them. After years of industry-wide survey practices that produced inflated, unreliable feedback, Rachuba turned to SatisFacts to get the authentic, actionable resident insights they needed.

By partnering with SatisFacts & ApartmentRatings, they have been able to successfully:
🔎 Uncover operational gaps that polished, incentivized reviews would have never revealed
📈 Improve maintenance satisfaction ratings from 4.1 to 4.9 in a single quarter
🏆 Rank as high as No. 5 among top companies nationally for resident satisfaction, competing toe-to-toe with the industry's largest operators
🔄 Deploy surveys at every key lease lifecycle touch point to stay ahead of renewals, work orders, and move-outs
🙌 Tie resident feedback directly to team performance and recognition, fueling a culture of service excellence

Read their full story in our latest Client Success Story: www.satisfacts.com/satisfacts-supplies-rachuba-with-actionable-survey-data/

We're so excited to be at this year's NJAA Conference & Expo! Meet our RVP of Sales, Diane Van Lear, at Booth 113 and chat about LEO, our all-in-one solution for improving and maintaining a positive, authentic resident experience and reputation! 🦁

Built to Listen to your residents, Engage with purpose, and Optimize your reputation, LEO helps multifamily teams enhance their portfolios and drive bottom-line growth.

Don’t miss your chance to learn more about LEO with Diane in Atlantic City!

We had the honor of presenting the 2025 SatisFacts Resident Satisfaction Award to our client, Willow Bridge, presented by our RVP of Sales Gen Martin! 🏆✨

As a valued LEO client, Willow Bridge is laser-focused on delivering an exceptional customer experience, and the results speak for themselves. All 19 communities across their portfolio currently hold an A or A+ epIQ Score, a true reflection of their commitment to resident satisfaction and reputation excellence.

Congratulations to the entire Willow Bridge team on this incredible accomplishment! 👏

Want to elevate your portfolio and achieve results like these? Connect with us today to learn how LEO, our all-in-one resident experience and reputation solution, helps multifamily teams enhance their portfolios and drive stronger performance.

Contact us to schedule a demo: https://www.satisfacts.com/contact-us/