Proxima

As we work with partners across the insurance space, we’ve realized that the average P&C insurance agency may be leaving six to seven figures on the table—and most don’t even realize it.

This insight comes from one of our business cases, where we frequently see agencies struggling to hire and retain qualified CSRs. In one mid-sized auto insurance agency, 1 in 3 leads was never contacted, bind rates steadily declined from 3.5% to under 1%, and new business consistently missed targets by 5–8%.

After months of unsuccessful local hiring, every unworked lead translated into daily lost revenue. This article breaks down how that agency reversed the trend by deploying a small, dedicated nearshore team. The results were dramatic: higher bind rates, near-instant lead contact, extended service hours, and more than $1.9M in lifetime commission value at a fraction of in-house staffing costs.

If you run an insurance agency or carrier and CSR hiring is a recurring pain point, this may be worth your time. Read Business Case: https://buff.ly/8sysRYu

Reflecting on 2025 and getting ready for 2026 🚀

As the year wraps up, we just want to say thank you to our amazing team, awesome clients, and trusted partners. Your support and collaboration are what keep Proxima moving forward.

Wishing everyone a very Merry Christmas and a relaxing holiday season. We’ve tackled some big challenges this year, and this is just the beginning. 2026 is shaping up to be an exciting one, and we can’t wait to keep building what’s next together.

Happy holidays from all of us at Proxima 🎄✨