WaitOnce

Reception phone calls are dropping at allied health clinics across Australia.

One Queensland clinic said it best: phone calls to reception dropped drastically since they started using WaitOnce. Clients now know exactly when their appointment is, especially those who come with carers or need extra support.

WaitOnce works alongside Cliniko, Halaxy, and Splose. When an appointment opens, your waitlist gets notified and patients claim it themselves. No auto-assigning. No extra admin load on your front desk.

WaitOnce holds AHAC Gold Preferred Supplier status.

See how it works. Link in comments.

The 'what time is my appointment' call. Every clinic gets it, often more than once a day.

With WaitOnce, clients see their booking themselves, right in the app. One less call for your team to pick up.

Link in the comments to learn more.

Still calling your waitlist one by one every time someone cancels?

WaitOnce notifies your waitlist when an appointment opens up, and your clients claim it themselves. No phone tag, no admin time lost.

Works alongside Cliniko, Halaxy, and Splose.

Link in the comments if you want to see how it works.

Here we come Sydney! Booth SB11.

Come and say "Hi", get a demo, or download our app to have a spin at our prize wheel.

Winner of "Transforming Consumer Experience" at Australian Healthcare Week Pitchfest 2026.

WaitOnce is out and about again!
After the OTX Conference in Brisbane last month we headed to the beach. Anyone recognise this beautiful beach?

WaitOnce is out and about again. Can you guess what city we are in?

We are exhibiting at Source Disability Expo next Friday and Saturday in Melbourne! Come and see us for a demo and a chat. We would love to see Melbourne practitioners who want to take a look at the WaitOnce platform to see how this clinically-informed scheduling and waitlisting system works. People or carers of people with a disability come and see how our advanced search and scheduling app changes the way you can find and book therapists. We are looking forward to a great expo! Booth number F1 😄.
Source Co

WaitOnce won our pitch category Transforming Consumer Experience, at Australian Healthcare Week!

Thank you to the judges and organisers. Also wonderful to hear about the other start ups Red Blood Comic and Nexev.

The Real Cost of Waiting for Services:
Most people know what it feels like: you reach out for therapy services only to discover the next available appointment is weeks, months, or even a year away. Anxiety, stress and worry about the welfare of yourself, your child, or someone you care about whilst you wait for services is real.

You put your name on a waitlist. You wait. And wait. By the time your turn arrives, things may not be straightforward. You may discover that the practitioner isn’t quite the right fit. Their approach, skills, or availability doesn’t align with what you need. You might discover that only part of the service is available, or that your or your loved one’s needs have progressed or changed and no longer fit the services that you initially sought.

And just like that, you could be back to square one. The waiting begins again.

With smarter tools and better systems, we can make services more connected, responsive, and human again. Because the moment someone decides to reach out for help, is the moment they should be met with access, not obstacles.

At WaitOnce our vision is a world where people never have to wait for services and health professionals are supported to deliver the right services, at the right time, in the right place.

Ask your practitioners to list on WaitOnce so that you can waitlist for automated notifications of cancelled appointments and get seen sooner.

Download the app and use the advanced search to find the right practitioners, then request services from them to verify you are the right match before joining a waitlist.

WaitOnce We capture the opportunities presented by cancelled appointments. Developed by a highly experienced allied health professional.INTRODUCTORY OFFER: 2 MONTHS FREE TRIAL! GET STARTED NOW!