Merlin Software

Help is always at hand.

Sometimes you just need a quick answer to keep things moving. That’s where the Cobalt RMS Knowledge Base comes in.

Available 24/7, it’s packed with practical resources to help you and your team get more from the system – including step-by-step instructions, helpful how-tos and detailed module guides.

It’s a handy first stop whenever you need a refresher or want to learn something new.

🖱 Explore the Knowledge Base: https://support.merlinsoftware.com.au

And, of course, our Support Team is always just a call or email away when you need us.

One system, working together 🔗

Cobalt RMS brings the key parts of your retail business together – from point of sale and accounting to payroll and commission sales.

And if you have an online store, Cobalt’s API can help keep things connected by syncing product details, stock levels and pricing between your systems.

The benefit? Less double handling, more accurate information and fewer systems to manage separately.

It’s all about making the day-to-day easier, so you can spend less time managing systems and more time running your business.

Want to know more about what Cobalt RMS can do? Talk to our team.

Take Cobalt RMS for a test drive 🚗

Choosing a new retail system is a big decision – and sometimes the best way to understand whether it’s right for your business is simply to see it in action.

With a personalised Cobalt RMS demo, we’ll show you how the system works across the areas that matter to your store, from point of sale and inventory to accounting, payroll and reporting.

It’s also your chance to ask questions, talk through how your business operates and get a feel for the people who’ll be supporting you along the way.

Thinking about a change? Book a demo with our team and take Cobalt RMS for a test drive.

Spring has a way of bringing a bit of fresh energy – and it can be a useful time to look ahead in your business, too.

Before the end of the year sneaks up, September is a good opportunity to check in on a few things:

🌿 Look at what sold well this time last year
🌿 Review stock levels and plan ahead for seasonal demand
🌿 Check slow-moving stock that may be tying up valuable space
🌿 Take a look at your reports and see where things are tracking against your plans

A little forward planning now can make the months easier to manage.

And if you need a hand finding the information you need in Cobalt RMS, the Merlin Support team is always here to help.

There’s always more to learn – and sometimes a fresh idea can make a real difference in the day-to-day running of a business.

For Michael Bowden from Hills Farm Supplies, Merlin’s user group training days have been a valuable opportunity to discover more of what Cobalt RMS can do and find new ways to get more from the system.

Read more about the Hills Farm Supplies story: https://www.merlinsoftware.com.au/hills-farm-supplies/

Need a quick answer while you’re working?

Our online Knowledge Base is packed with helpful guides covering everything from reports and month-end processes to everyday system tasks.
It’s available whenever you need it, making it easy to find step-by-step instructions at your own pace.

Can’t remember your login details? Just get in touch with our Support team and we’ll help you get back in.

Visit our Knowledge Base at support.merlinsoftware.com.au

Spring is just around the corner – and for many rural and regional retailers, that means business is about to get busier.

Now is a great time to get ahead by:

🌱 Reviewing supplier pricing
🌱 Ordering key seasonal stock
🌱 Tidying up old stock codes and system data
🌱 Planning upcoming promotions
🌱 Booking refresher training for your team

A little preparation now can make the busy months ahead run much more smoothly.

If you’d like a hand getting your system ready for the season, our team is only a phone call away.

Did you know? Every Cobalt RMS module includes built-in security features to help protect your business data.

✔ User access controls for Point of Sale and General Accounting
✔ Additional password protection for Payroll and Commission Sales
✔ Access levels designed to help ensure staff only see what they need

Protecting your information is just one of the many ways Cobalt RMS supports your business every day.

When you contact our Support Team, you’re speaking with our people, who genuinely care about helping your business.

Our team takes the time to understand your question, work through the solution with you, and make sure you’re back up and running as quickly as possible.

For many of our clients, the friendly voices on the other end of the phone have become familiar faces over the years – and we think that’s something worth celebrating.

We’re proud to have a team that’s knowledgeable, approachable and always ready to help.