PM Collective

To the PM whose owner just questioned the fee on their easiest tenancy

You did the hard yards upfront. Screened properly, picked the right tenant, set the lease up right. Now it’s smooth sailing and the owner’s asking what they pay you for because the other agent down the roads just offered them a cheap rate.

It’s easy because of you. Don’t let anyone make you forget that.

10 months.

That’s how long it took to win this one.

And then one day the owner rang and said, “Righto, let’s do it.”

Here’s what nobody tells you about business development in property management: the win rarely goes to the best pitch. It goes to the person who’s still there when the owner is finally ready.

Most BDMs give up after two or three touchpoints. Not because they’re bad at the job, but because silence feels like a no. It usually isn’t. It’s just “not yet.”

Stamina is the skill. Consistency is the strategy. Patience is the part that hurts.

So I’m curious, BDMs and business owners...

What’s the longest you’ve chased a management before you signed it? 👇

Drop your number in the comments. I reckon someone out there has beaten 10 months.

PMCollective

Maintenance is about half of a property manager's job. So why is it the one thing nobody trains us on?

Think about your week. Water leaks, hot water systems, roof reports, three quotes that don't match, an owner asking why the plumber charged what he did. Most PMs learn all of that by getting it wrong in front of an owner and never wanting to feel that again.

Trade Education Day exists because that's a rubbish way to learn.

You spend the day with actual trades. You ask the questions you've been too embarrassed to ask. You learn what's urgent and what can wait, what a fair quote looks like, and how to explain a repair to an owner without reading a report word for word and hoping.

We've run this for a couple of years now and the feedback is sensational!

Beenleigh and Sydney. Bring your team, the juniors especially. Confidence in maintenance is the fastest upskill in this industry and nobody else is teaching it.

🎟️ https://www.eventbrite.com/cc/pm-collective-events-2026-3920163

Rather than getting frustrated at another Owner wanting to negotiate on your fee, ask yourself “why do they not see their property as high risk?”

Our portfolio averages 4.2 maintenance jobs per property per year

We also have some properties with over 20 jobs being logged per year and we are finding that maintenance in General is very easily becoming one of the most time-consuming roles.

So the question is how are you dealing with it ? Are you accepting it that it is what it is?

Are you auditing your portfolio to find out which properties are too high with maintenance and making a decision on either increasing their fees or giving them notice?

Using a Claude and Property Me integration we are quite quickly working out which properties are a concern, and this is the type of auditing you should be doing on your portfolio and business too

We are all working in such a polarising industry and this small exercise is something that every agency can do to try and bridge that gap between landlord and Tenant relationships

Comment METTLE below and I’ll send you the exact email I sent out to my clients asking them if they’d like to be involved

Last year we had 10 agents around Australia, and gift 555 boxes to their Tenants and raised $48,452 with 100% profits going up Mettle Gifts - Delivered Aus wide

it’s a no brainer!

Thank you so much to last year’s supporters Perth Property People Expanded Equity Group Deb Gidman | Property Manager & Sales Perth Harcourts Mandurah Perth Property Management Living Re-imagined. Giselda Accinelli Geraldton Property

Property Managers 🚨 how are your applications looking?