Ombudsman WA

This week our staff will be in Geraldton for the two days of the Yamatji on Country event.

Come and have a yarn with us at our stall about any complaints you may have with a local council, state government agency, Charitable Trust, or energy and water provider.

We will also be meeting with local community organisations in Geraldton during the week to discuss the range of work the Ombudsman does and how we can assist.

This community engagement is part of the Ombudsman’s ongoing regional outreach. It’s important our staff hear directly from people in regional and remote communities, and raise awareness about our services for all Western Australians.

https://ombudsman.wa.gov.au/

Did you know that the Ombudsman monitors how the Protected Entertainment Precincts scheme is administered by the Office of the Director of Liquor Licensing and the WA Police Force?

The Protected Entertainment Precincts scheme is a public safety measure that excludes people who have behaved in unlawful ways from complete areas with a concentration of licensed premises, or PEP areas.

👉 Read the report on our website to see what we found and what needs to change. https://ombudsman.wa.gov.au/publications-resources/implementation-protected-entertainment-precincts-scheme-december-2022

This is an exciting opportunity to join us as the Principal Assistant Energy and Water Ombudsman and play a key role in shaping the organisation's future.

We are seeking an Executive Leader to strengthen the Energy and Water Ombudsman WA’s sustainability and grow a responsive, intelligence-led service that improves outcomes beyond individual complaints.

This role offers a rare opportunity to lead a service that supports Western Australians and drives better practice across the energy and water sectors. You will help ensure the Energy and Water Ombudsman WA remains trusted, effective, and future ready, while strengthening customer confidence in the Energy and Water Ombudsman’s accessibility and fairness.

Total Remuneration 250K | Five-year fixed-term appointment with the possibility of extension

Applications close Tuesday 6 October 2026 at 5.00 pm (WST).

View the full role description and apply via the WA Government Jobs Board: https://apply.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=418855

A rare opportunity to shape the future of public sector oversight.

Join Ombudsman Western Australia as our new Chief Operating Officer.

This newly created executive role will work closely with the Ombudsman and Deputy Ombudsman to help position the office for the future, strengthen organisational capability and respond to evolving community expectations.

This is a unique opportunity to influence the direction of an independent integrity agency at a pivotal point in its evolution and leave a lasting legacy for the Western Australian community.

Total Remuneration 250K | Five-year fixed-term appointment with the possibility of extension

Applications close Tuesday 6 October 2026 at 5.00 pm (WST).

View the full role description and apply via the WA Government Jobs Board: https://apply.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=418774

The Regional Access and Awareness Program in the West Kimberley this week visit is off to a fantastic start, with strong engagement from agencies, stakeholders and community organisations across the region.

After just one day, the team connected with 33 stakeholders including:

Child Protection and Family Support (CPFS)
The CEO and staff from the Shire of Broome
Community Legal Services Inc. (KCLS)
Aboriginal Family Legal Services (AFLS)
The local Family and Domestic Violence Hub
and had radio interviews with Radio Goolarri and Ngaarda Media.

This creates valuable opportunities to strengthen relationships, promote our services and hear directly about local issues and community needs.

The outreach continues this week, with the team in Bidyadanga yesterday and Djarindjin today for financial wellness outreach events hosted by the First Nations Foundation, and connecting with agencies in Derby tomorrow Thursday and Broome on Friday.

Find out more information about where the team will be in the West Kimberley this week on our website https://ombudsman.wa.gov.au/.../news.../connecting-kimberley
Telecommunications Industry Ombudsman Equal Opportunity Commission WA Consumer Protection WA Australian Financial Complaints Authority Office of the Information Commissioner WA

𝐖𝐞𝐬𝐭 𝐊𝐢𝐦𝐛𝐞𝐫𝐥𝐞𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲!

Our team will be heading north this month to the West Kimberley to talk with agencies, organisations and community members between 14 and 19 September.

This is part of the Regional Awareness and Accessibility Program, to increase knowledge of our services and ways we can help regional and Aboriginal Western Australians.

Working together with other complaint handling agencies during the visit benefits the local community by having all the complaint services in one place.

We will be attending community events where people can speak to us in Broome, Derby, and the Bidyadanga and Djarindjin Aboriginal communities. We are also co-hosting events for organisations.

For more details: https://ombudsman.wa.gov.au/.../news.../connecting-kimberley

The agencies joining this visit include:
- Ombudsman WA, which is also the Energy & Water Ombudsman WA and WA Charitable Trusts Commission
- Telecommunications Industry Ombudsman
- Australian Financial Complaints Authority
- Consumer Protection WA
- Equal Opportunity Commission WA
- Office of the Information Commissioner Western Australia

During National Child Protection Week, our team will be at the event ‘Every Conversation Matters: Building Child Safe Organisations in WA’, hosted by WACOSS at the City of Stirling Reception Hall tomorrow Tuesday 8 Sept from 9am to 12.30pm.

Principal Assistant Ombudsman Child and Family Safety Alison Cameron and Executive Director, Regulatory Reform Germaine Larcombe will talk to our work in developing a new oversight scheme in WA for organisations engaged in child-related work.

Tickets for this free event are still available at https://events.humanitix.com/every-conversation-matters?c=cswp

Our staff will be at the event to talk with and are also available via email [email protected].

Find out more about the Independent Oversight of Child Safe Organisations here https://ombudsman.wa.gov.au/about-us/about-ombudsman/child-safe-standards

AI can help write a complaint, but your voice matters most.

Using your own words helps us better understand what happened and what outcome you're seeking. AI-generated text can sometimes be inaccurate or unclear.

Find tips on using AI to support, not replace, your complaint: https://ombudsman.wa.gov.au/publications-resources/using-ai-write-complaints