Beyond Ergo

"𝗠𝘆 𝗯𝗮𝗰𝗸 𝗶𝘀 𝗸𝗶𝗹𝗹𝗶𝗻𝗴 𝗺𝗲 𝗮𝗳𝘁𝗲𝗿 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗵𝗲𝗿𝗲 𝗮𝗹𝗹 𝗱𝗮𝘆."
𝗦𝗼𝘂𝗻𝗱 𝗳𝗮𝗺𝗶𝗹𝗶𝗮𝗿?
When you're leading a busy contact-centre team, it's easy to hear comments like this and think:
"I don't have time to deal with everyone's workstation."
You don't have to.

Start by giving your team something practical they can use themselves.

📄 𝗔𝘃𝗼𝗶𝗱 𝗖𝗼𝗺𝗺𝗼𝗻 𝗣𝗮𝗶𝗻 𝗜𝘀𝘀𝘂𝗲𝘀 𝗶𝘀 𝗮 𝘀𝗶𝗺𝗽𝗹𝗲 𝗣𝗗𝗙 your team can use to identify everyday habits that may be contributing to computer-related discomfort—and what they can try instead.

💡𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝗶𝘁. 𝗦𝗵𝗮𝗿𝗲 𝗶𝘁. 𝗨𝘀𝗲 𝗼𝗻𝗲 𝘁𝗶𝗽 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗻𝗲𝘅𝘁 𝘁𝗲𝗮𝗺 𝗵𝘂𝗱𝗱𝗹𝗲. | https://training.beyondergo.com.au/avoid-computer-related-pain.html

That's a small action, but it demonstrates an important leadership skill:
Helping people take ownership of their own health rather than waiting for something to become a bigger problem.

Good for your team.
Good for your leadership.
And it takes minutes—not another meeting.

𝗢𝘂𝗿 𝘄𝗼𝗿𝗸 𝗴𝗼𝘁 𝘀𝗺𝗮𝗿𝘁𝗲𝗿. 𝗢𝘂𝗿 𝗯𝗼𝗱𝗶𝗲𝘀 𝗴𝗼𝘁 𝗺𝗼𝗿𝗲 𝘀𝗲𝗱𝗲𝗻𝘁𝗮𝗿𝘆.
𝗛𝗼𝘄 𝗮𝗰𝘁𝗶𝘃𝗲 𝗮𝗿𝗲 𝘄𝗲 𝗿𝗲𝗮𝗹𝗹𝘆?
As computers have become central to the way we work and increasingly how we live, communicate and relax. It’s easy for movement to disappear from our day.
Hours at a desk.
Meetings on screens.
Messages instead of walking over.

Entertainment without leaving the couch.
And prolonged sitting and inactivity matter for both physical and mental wellbeing.

So here’s a simple question for People & Culture and HR teams:
Do you know how your own activity levels compare with the recommended guidelines?

𝗧𝗵𝗲 𝗟𝗶𝘃𝗲𝗟𝗶𝗴𝗵𝘁𝗲𝗿 𝗣𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝗔𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗖𝗮𝗹𝗰𝘂𝗹𝗮𝘁𝗼𝗿 𝗴𝗶𝘃𝗲𝘀 𝘆𝗼𝘂 𝗮 𝗾𝘂𝗶𝗰𝗸 𝘄𝗮𝘆 𝘁𝗼 𝗹𝗼𝗼𝗸 𝗮𝘁 𝘆𝗼𝘂𝗿 𝗲𝘃𝗲𝗿𝘆𝗱𝗮𝘆 𝗺𝗼𝘃𝗲𝗺𝗲𝗻t — from walking and active work tasks to exercise, strength activities and stretching. It then highlights where you are meeting the guidelines and where you could move more.

👉 𝗧𝗿𝘆 𝘁𝗵𝗲 𝗰𝗮𝗹𝗰𝘂𝗹𝗮𝘁𝗼𝗿: 𝗟𝗶𝘃𝗲𝗟𝗶𝗴𝗵𝘁𝗲𝗿 𝗣𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝗔𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗖𝗮𝗹𝗰𝘂𝗹𝗮𝘁𝗼𝗿 | https://livelighter.com.au/physicalactivity/calculator

Then ask your team:
What's one small change we could make to move more during the working day?

Because workplace wellbeing doesn't always require another program.

Sometimes it starts with simply moving more.
𝗠𝗼𝘃𝗲 𝗠𝗼𝗿𝗲. 𝗙𝗲𝗲𝗹 𝗕𝗲𝘁𝘁𝗲𝗿. 𝗪𝗼𝗿𝗸 𝗕𝗲𝘁𝘁𝗲𝗿.

Physical Activity Calculator Finding the time for physical activity isn't all about losing weight or being thin - it's about being healthy, happy and able to live life to the fullest!

𝗪𝗵𝗮𝘁 𝗶𝗳 𝘆𝗼𝘂𝗿 𝗻𝗲𝘅𝘁 𝘁𝗲𝗮𝗺 𝗺𝗲𝗲𝘁𝗶𝗻𝗴 𝘀𝘁𝗮𝗿𝘁𝗲𝗱 𝘄𝗶𝘁𝗵 𝗮𝗻 𝗮𝗰𝘁𝗶𝘃𝗲 𝘀𝘁𝗿𝗲𝘁𝗰𝗵 𝗶𝗻𝘀𝘁𝗲𝗮𝗱 𝗼𝗳 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝘁𝗮𝗹𝗸𝗶𝗻𝗴 𝗽𝗼𝗶𝗻𝘁?
In a high-intensity contact centre, people can arrive at a meeting carrying the tension of the last few hours — physically and mentally.
So why not create a mental break before the meeting begins?

Choose an 𝗔𝗰𝘁𝗶𝘃𝗲 𝗦𝘁𝗿𝗲𝘁𝗰𝗵 𝗳𝗿𝗼𝗺 𝗼𝘂𝗿 𝗨𝗽𝗱𝗮𝘁𝗲𝗱 𝗦𝘁𝗿𝗲𝘁𝗰𝗵 𝘀𝗵𝗲𝗲𝘁 and take 60 seconds let go of the tension from the desk.

Then start the conversation.

Beyond Ergo's updated Stretch at Your Desk sheet includes simple active stretches leaders can introduce into the workday.

It's not about adding another task to the day.
It's about creating a moment to 𝗽𝗮𝘂𝘀𝗲, 𝗿𝗲𝘀𝗲𝘁 𝗮𝗻𝗱 𝗺𝗼𝘃𝗲.

And that can be a powerful way to start a team conversation about wellness and self-care.

𝗠𝗼𝘃𝗲 𝗠𝗼𝗿𝗲. 𝗙𝗲𝗲𝗹 𝗕𝗲𝘁𝘁𝗲𝗿. 𝗪𝗼𝗿𝗸 𝗕𝗲𝘁𝘁𝗲𝗿.

👉 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝘁𝗵𝗲 𝗳𝗿𝗲𝗲 𝘀𝘁𝗿𝗲𝘁𝗰𝗵 𝘀𝗵𝗲𝗲𝘁 and try an active stretch at your next team meeting. https://training.beyondergo.com.au/digital-survival-guide.html

𝗪𝗵𝗮𝘁 𝗶𝗳 𝟵𝟬 𝗺𝗶𝗻𝘂𝘁𝗲𝘀 𝗰𝗼𝘂𝗹𝗱 𝗴𝗶𝘃𝗲 𝘆𝗼𝘂 𝗮 𝗻𝗲𝘄 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝘀𝗸𝗶𝗹𝗹 𝘆𝗼𝘂 𝗰𝗮𝗻 𝘂𝘀𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄?
Not another checklist.
Not another policy.
Not another “remember to take a break” message.

A practical way to coach better everyday behaviours.
In my upcoming Auscontact workshop, Beyond Ergo: Better Habits, Better Workdays, we’ll look at what it really takes to build healthier work habits in a contact centre — and what leaders can do to make those habits stick.

Because your team doesn't work in a perfect ergonomic environment.
They work through peaks.
They handle difficult customers.
They chase targets.
They sit through back-to-back interactions.
So leaders need more than ergonomic knowledge.

They need the skills to notice, ask, coach and reinforce better behaviours in the flow of work.

In 90 minutes, you’ll learn how to help your people:
🔹 Recognise early signs of discomfort
🔹 Make simple adjustments
🔹 Move and reset during the working day
🔹 Use their body as a guide
🔹 Take greater ownership of their wellbeing
🔹 Build self-care conversations into your everyday leadership and coaching

No new systems. No expensive equipment. No prep required.
Just practical tools you can take straight back to your team.
📅 Thursday 24 September
⏰ 11am AWST | 12:30pm ACST | 1pm AEST
⏱️ 90 minutes
🎟️ Members $330 | Non-members $660

Better habits for your team. Better coaching skills for you.
That’s a pretty good return on 90 minutes.

𝙔𝙤𝙪 𝙙𝙤𝙣’𝙩 𝙝𝙖𝙫𝙚 𝙩𝙤 𝙗𝙚 𝙖𝙣 𝘼𝙪𝙨𝙘𝙤𝙣𝙩𝙖𝙘𝙩 𝙢𝙚𝙢𝙗𝙚𝙧 𝙩𝙤 𝙗𝙤𝙤𝙠, 𝙗𝙪𝙩 𝙥𝙡𝙖𝙘𝙚𝙨 𝙖𝙧𝙚 𝙡𝙞𝙢𝙞𝙩𝙚𝙙. 𝘽𝙤𝙤𝙠 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝘼𝙪𝙨𝙘𝙤𝙣𝙩𝙖𝙘𝙩.

https://auscontact.com.au/Web/Web/Activities/Event_Display.aspx?EventKey=BEWS2026

𝗦𝘁𝗼𝗽 𝘁𝗲𝗹𝗹𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝘁𝗼 “𝗳𝗶𝘅 𝘁𝗵𝗲𝗶𝗿 𝗽𝗼𝘀𝘁𝘂𝗿𝗲.”
𝗜𝗳 𝗿𝗲𝗺𝗶𝗻𝗱𝗲𝗿𝘀 𝗰𝗵𝗮𝗻𝗴𝗲𝗱 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝘂𝗿, 𝘄𝗲 𝘄𝗼𝘂𝗹𝗱𝗻’𝘁 𝘀𝘁𝗶𝗹𝗹 𝘀𝗲𝗲 𝘁𝗵𝗲 𝘀𝗮𝗺𝗲 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝗲𝘃𝗲𝗿𝘆 𝗱𝗮𝘆.
The real challenge isn’t knowledge.
It’s turning knowledge into habits.

And that requires a different leadership skill: knowing how to coach, not just instruct.
As a Team Leader or Manager, you don’t need to become an ergonomist.

You need practical skills to start better conversations with your people:
“What are you noticing?”
“What could you change?”
“What would make that easier during a busy day?”

That’s what we’ll explore in Beyond Ergo: Better Habits, Better Workdays. My 90-minute Auscontact workshop for contact centre leaders.

You’ll learn how to:
👉 Spot common signs of discomfort
👉 Coach self-care without becoming the “posture police”
👉 Help people personalise their workstation
👉 Build movement and reset behaviours into the working day
👉 Encourage personal responsibility
👉 Use everyday wellbeing conversations to strengthen your coaching and leadership approach

Because great leaders don’t just tell people what to do. They help people understand, choose and own the change.
📅 Thursday 24 September
⏰ 11am AWST | 12:30pm ACST | 1pm AEST
🎟️ Members $330 | Non-members $660

Come for the ergonomics. Leave with another practical leadership skill in your toolkit.

𝘽𝙤𝙤𝙠 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝘼𝙪𝙨𝙘𝙤𝙣𝙩𝙖𝙘𝙩. 𝙔𝙤𝙪 𝙙𝙤𝙣’𝙩 𝙝𝙖𝙫𝙚 𝙩𝙤 𝙗𝙚 𝙖𝙣 𝘼𝙪𝙨𝙘𝙤𝙣𝙩𝙖𝙘𝙩 𝙢𝙚𝙢𝙗𝙚𝙧 𝙩𝙤 𝙗𝙤𝙤𝙠, 𝙗𝙪𝙩 𝙥𝙡𝙖𝙘𝙚𝙨 𝙖𝙧𝙚 𝙡𝙞𝙢𝙞𝙩𝙚𝙙.

https://auscontact.com.au/Web/Web/Activities/Event_Display.aspx?EventKey=BEWS2026

Better Habits, Better Workdays Workshop Your team probably already knows they should sit well, move regularly and look after themselves at work. But knowing what to do and actually doing it during a busy workday are two very different things.

𝗜𝘀 “𝘀𝘁𝗿𝗲𝘁𝗰𝗵 𝗮𝘁 𝘆𝗼𝘂𝗿 𝗱𝗲𝘀𝗸” 𝗮𝗱𝘃𝗶𝗰𝗲 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘂𝗽 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝘄𝗮𝘆 𝘄𝗲 𝘄𝗼𝗿𝗸?
We know that good ergonomics matters. But when we spend hours sitting, typing, clicking and concentrating, ergonomics alone isn't the whole answer.

𝗢𝘂𝗿 𝗯𝗼𝗱𝗶𝗲𝘀 𝗻𝗲𝗲𝗱 𝗺𝗼𝘃𝗲𝗺𝗲𝗻𝘁.
That’s why Beyond Ergo has updated its Stretch at Your Desk sheet to include active stretches. Simple movements designed to help release muscle tension, increase movement and give your brain a break from prolonged sitting.

Try building in:
🪑 A static stretch every 20 minutes
🙆 An active stretch every 30–40 minutes
🚶 More movement throughout the day
And here's the important part: movement doesn't have to mean going to the gym or doing a high-intensity workout.

Small movements, repeated throughout the day, can make a meaningful difference to how people feel while working.

𝗠𝗼𝘃𝗲 𝗠𝗼𝗿𝗲. 𝗙𝗲𝗲𝗹 𝗕𝗲𝘁𝘁𝗲𝗿. 𝗪𝗼𝗿𝗸 𝗕𝗲𝘁𝘁𝗲𝗿.

👉 Download the free Beyond Ergo Stretch at Your Desk sheet and introduce active stretching to your team. https://training.beyondergo.com.au/digital-survival-guide.html

𝗬𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗿𝗲 𝗺𝗮𝘆 𝗯𝗲 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗼𝗻 𝗪𝗛𝗦 𝗿𝗶𝘀𝗸𝘀 𝘆𝗼𝘂 𝗰𝗮𝗻’𝘁 𝘀𝗲𝗲, 𝗮𝗻𝗱 𝘀𝗼𝗺𝗲 𝘀𝘂𝗿𝗽𝗿𝗶𝘀𝗶𝗻𝗴𝗹𝘆 𝘀𝗶𝗺𝗽𝗹𝗲 𝗻𝗼-𝗰𝗼𝘀𝘁 𝗳𝗶𝘅𝗲𝘀.
What if improving WHS doesn’t always mean another policy, process or major program?

The AIHS WHS in Contact Centres project uncovered practical quick wins from people working in the industry. Simple actions leaders can introduce to support movement, recovery, connection, workload boundaries and healthier ways of working.

𝗜𝗻𝘀𝗶𝗱𝗲 𝘁𝗵𝗲 𝗮𝗿𝘁𝗶𝗰𝗹𝗲, 𝘆𝗼𝘂’𝗹𝗹 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗶𝗱𝗲𝗮𝘀 𝗹𝗶𝗸𝗲:
⚡ What we heard from industry leaders | the AIHS WHS in CX Project
⚡ The Five Themes Revealed by Industry Leaders
⚡ Quick Wins for Leaders & Teams
⚡ Get Involved | Add Your Ideas and Experience
⚡ What’s Next

𝗦𝗺𝗮𝗹𝗹 𝗰𝗵𝗮𝗻𝗴𝗲𝘀. 𝗕𝗲𝘁𝘁𝗲𝗿 𝗵𝗮𝗯𝗶𝘁𝘀. 𝗛𝗲𝗮𝗹𝘁𝗵𝗶𝗲𝗿 𝘁𝗲𝗮𝗺𝘀.

👉 𝗥𝗲𝗮𝗱 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗿𝗲 𝗪𝗛𝗦 | 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗳𝗿𝗼𝗺 𝗔𝗜𝗛𝗦 𝗠𝗲𝗻𝘁𝗼𝗿 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 and discover the quick wins you could put into practice with your team.
👉 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 | What’s next for the AIHS WHS in the Contact Centres Project

Contact Centre WHS | Discover Insights and QuickWins from AIHS Mentor Project In this newsletter, you will find | Introduction to the AIHS | WHS in CX Project The Five Themes Revealed by Industry Leaders Quick Wins for Leaders & Teams Get Involved | Add Your Ideas and Experience What’s Next Is your contact centre really a low-risk workplace? Contact centres rarely make the ...

𝗬𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗸𝗻𝗼𝘄𝘀 𝘁𝗵𝗲𝘆 𝘀𝗵𝗼𝘂𝗹𝗱 𝗺𝗼𝘃𝗲 𝗺𝗼𝗿𝗲.
𝗦𝗼 𝘄𝗵𝘆 𝗮𝗿𝗲 𝘁𝗵𝗲𝘆 𝘀𝘁𝗶𝗹𝗹 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝗵𝗼𝘂𝗿𝘀?
Because knowing what to do isn’t the same as doing it.
In a busy contact centre, the calls keep coming.
The queue builds.
Breaks get pushed back.
Shoulders tense.
People stay glued to their screens.
And “sit up straight” isn’t a behaviour-change strategy.
The real opportunity for leaders is learning how to discover barriers to positive work behaviours and then coach skills for real change.
Join me for Beyond Ergo: Better Habits, Better Workdays. A 90-minute Auscontact workshop for Team Leaders, Managers and people leaders.

You’ll develop practical coaching skills to help your people:
✔️ Recognise early signs of discomfort
✔️ Understand what their body is telling them
✔️ Make simple adjustments
✔️ Build movement and reset habits into their day
✔️ Take greater ownership of their wellbeing

And importantly, you’ll learn how to have better, more constructive conversations about everyday work behaviours. A leadership skill you can use well beyond ergonomics.

𝗟𝗲𝘀𝘀 𝗿𝗲𝗺𝗶𝗻𝗱𝗶𝗻𝗴. 𝗠𝗼𝗿𝗲 𝗰𝗼𝗮𝗰𝗵𝗶𝗻𝗴. 𝗕𝗲𝘁𝘁𝗲𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽. 𝗕𝗲𝘁𝘁𝗲𝗿 𝘄𝗼𝗿𝗸𝗱𝗮𝘆𝘀.
📅 Thursday 24 September
⏰ 11am AWST | 12:30pm ACST | 1pm AEST
⏱️ 90 minutes
🎟️ Members $330 | Non-members $660

If you lead people in a contact centre, this workshop is for you.

𝘽𝙤𝙤𝙠 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝘼𝙪𝙨𝙘𝙤𝙣𝙩𝙖𝙘𝙩. 𝙔𝙤𝙪 𝙙𝙤𝙣’𝙩 𝙝𝙖𝙫𝙚 𝙩𝙤 𝙗𝙚 𝙖𝙣 𝘼𝙪𝙨𝙘𝙤𝙣𝙩𝙖𝙘𝙩 𝙢𝙚𝙢𝙗𝙚𝙧 𝙩𝙤 𝙗𝙤𝙤𝙠, 𝙗𝙪𝙩 𝙥𝙡𝙖𝙘𝙚𝙨 𝙖𝙧𝙚 𝙡𝙞𝙢𝙞𝙩𝙚𝙙.

https://auscontact.com.au/Web/Web/Activities/Event_Display.aspx?EventKey=BEWS2026

Being part of the contact centre community has been rewarding. Presenting at the State Excellence Awards was fun!