Bright Connect

WA is introducing new rules for apartment buildings that manage their own electricity networks.

The changes are designed to give residents stronger protections around billing, hardship support and dispute resolution.

If you live in a building managed by Bright Connect, here is what it means for you: nothing you need to act on. We have been preparing for the new requirements and our processes are already built to meet them.

What the changes do mean is stronger protections for you as a resident. Clearer billing. Formal hardship support if you ever need it. Access to the Energy and Water Ombudsman if a dispute arises.

If you ever have a question about your bill or meter readings, our team is one call or email away.

https://ap1.hubs.ly/y0ZMY00

Ever opened an electricity bill and wondered if the "estimated read" was just a guess?

If your apartment is on a Bright Connect embedded network, it isn't. There's no meter reader walking the building every couple of months squinting at an old spinning-disc dial from the 1970s. No pen and paper. Your meter records your actual usage in 30-minute intervals and sends it through automatically.

No manual reads, no estimates, no catch-up bills six months later, no paying for power you didn't use. You're billed on exactly what your apartment used.

Bright Connect manages utility billing for apartment buildings across Perth. Get in touch at https://ap1.hubs.ly/y0XCWy0

How well do you understand your apartment energy bill?

A) I read it every month and understand it fully
B) I check the total and pay it
C) I'm not sure what some of the line items mean
D) Wait... I get an energy bill from my building?

Drop your answer in the comments.

We're putting together some plain-English guides to help apartment residents understand exactly what their invoice shows, and this helps us know where to start.

If you live in a Perth apartment and you’re thinking about an EV, the most common question is: can I actually charge at home?

In many Perth buildings, the answer is yes. EV charging can be set up directly in your car bay, metered to your apartment and included on your regular monthly invoice alongside electricity and water. No separate account, no manual readings.

If you’re not sure whether your building supports it, the first step is asking your strata manager or building manager. The infrastructure varies from building to building and it’s worth knowing what’s available before you make a decision.

https://ap1.hubs.ly/y0Rf4m0

In a well-run apartment building, hot water is metered to each apartment individually. Your invoice shows what you used, and nothing else.

Hot water usage tends to rise in winter. Longer showers, colder mornings. Completely normal, and the meter only ever charges you for what you actually use.

If you're a Bright Connect customer and anything on your invoice doesn't look right, our team is one call or email away.

If you're not, and your apartment hot water charges have ever felt opaque, that's worth raising with your strata manager.

https://ap1.hubs.ly/y0QkLF0 | 1300 908 760

Winter is coming. And so are higher energy bills.

If you live in a Perth apartment with centralised hot water, your usage tends to increase over winter. A few tips to keep costs down:

Shorter showers make the biggest difference to your hot water bill. Check that your dishwasher and washing machine are set to cold where possible. If your building has centralised air conditioning, keep the thermostat steady.

Your monthly invoice shows your exact usage. If something looks higher than expected, get in touch and we can help you understand what is driving it.

Ever wondered why your electricity bill comes from your building instead of Synergy?

If you live in a Perth apartment, your building might have what is called an embedded network. It means the building buys electricity in bulk and provides it to each apartment through individual meters.

Your electricity, hot water, and cold water can all be metered and billed together on one monthly invoice. No Synergy account. No Water Corporation usage charges. Just one bill.

Bright Connect manages utility billing for apartment buildings across Perth. If you have questions about your bill, we are here to help.

Petrol just hit $2.50 a litre. EV sales in Australia are up 50% in a single month.

Quick question for apartment residents:

If your building offered EV charging in your car bay, with usage added to your regular monthly bill, would you consider switching to an electric vehicle?

A) Yes, fuel prices are the push I needed
B) Already have an EV, need charging in my building
C) Not interested in EVs
D) Did not know apartment EV charging was possible

Drop your answer in the comments.