Digital Lion

A winning business will have a winning website. If you haven’t been paying much attention to your website, now is the time to make it one of your best growth assets. Here’s how to get started:

Your Website Is Your Most Underrated Growth Asset in the AI Era. Here's Why. From UX and mobile performance to personalization and AI-driven discovery, the businesses that win will be those that treat their websites as 24/7 sales and growth engines.

When customer service declines, you can see a significant change in how customers experience your business. If you have noticed a decline with your own customer service, you have options to turn it around including better training, higher quality hires, and focusing on the customer.

Customer Service Is Declining. It's Time to Take a Closer Look at What's Happening Inside Your Business. What's causing the decline in customer service levels, and what can you do to address it in your business?

Rushing to put AI in your business doesn’t always work out well for your customers. AI can deliver value when it works as part of the customer journey rather than simply replacing elements of it.

Rushing AI Can Destroy Your Customer Experience. Here's How to Get It Right. Every new AI tool creates another touchpoint with your customer. If those tools don't talk to each other, neither does your business.

If you are running into the same challenges over and over again, it can be easy to put the blame on your team. However, you may want to take a look at your role to see where you may be hindering the progress you are looking to gain.

Before You Blame Your Team, Run This 5-Question Audit on Yourself When the same challenges keep showing up on your team, the pattern often points back to you. Here's how to spot it before it becomes a barrier.

When you want to make sure that your payments process is solid, you need to understand that some of the places where you are losing the most revenue is in overdue invoices. If you can solve this issue, your business can fix that revenue leak.

Beware of This Revenue Leak Hiding in Your Payments Process Most founders don't realize their biggest revenue leak isn't a lack of sales. It's the money trapped in overdue invoices they wait too long to recover.

If your customer experience isn’t what you would like it to be, there are ways to transform it, but it may take longer than you anticipate. If you are ready to get a customer experience that your customers will enjoy, here is what a real transformation requires.

What Customer Experience Transformation Actually Requires — and Why Most Organizations Stall Before They Get There Here's why most organizations fall short when it comes to customer experience transformation.

Cold emails can work for some entrepreneurs, but often these message go unread. With the right warm introduction to the right person, you can move your business along much faster. Here are some ways that these types of introductions can quickly benefit your brand.

The Power of a 'Warm Introduction' Is Real. These Two Founders Are Working to Make Those Connections Happen. In a world drowning in cold emails, two connectors built a company on one belief: the right introduction changes everything.

Building software is an easy task, but there is still a gap between building software and making sure that it works for your customers. If you as your company’s founder can bridge this gap, your business can lead with trust and credibility.

Why Software Quality Is Now a Founder-Level Problem, Not Just an Engineering One AI made shipping fast and easy. Verifying what you shipped didn't get easier, and that gap is now a business risk only founders can close.

Google rankings have served businesses well, but in the age of AI, you can no longer do the same things that you did to get noticed by customers. Here are some of the changes you will need to make in your strategy to get in front of customers through AI search.

The Playbook That Got You Ranked on Google Won't Win You Customers on ChatGPT. Here's What Will. Buyers now get their first impression of your company from ChatGPT, not Google. Here's why PR is the lever that shapes it.

Meeting a big goal can be great, but often for entrepreneurs, it leaves a hollow feeling, like you still haven’t done enough. In order to get through this drop in excitement, you may want to hold off on setting that new goal.

The Worst Advice You'll Get After a Big Win You crossed the finish line. You expected to feel something. Instead, you felt flat, restless and confused. The internet has an answer for that. It's wrong — and it's costing us our best people.