Custom Learning Systems Group Ltd.
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Creating a 5 star culture of healing kindness for 40 years, our engagement experts partner with providers in the healthcare sector to improve patient experience, caregiver engagement, and physician satisfaction. "We make a difference in the lives of people who make a difference in the lives of people"
At Custom Learning Systems we believe in educating and empowering caregivers in every role to transform the patient experience. Our team works closely with healthcare organizations to ignite leadership, elevate frontline engagement, and cultivate meaningful connections through the development of patient relationship experts. Through an innovative, multi-disciplinary approach which includes on-site and online training, coaching, and a vast array of implementation tools, forward-looking healthcare organizations have achieved true and sustained 5-star transformations.
Join us at this year's HealthCare Service Excellence Conference on Wednesday, Nov 11, at 2:45 PM to hear Morris Morrison's inspiring keynote: Rise Anyway: Human Intelligence, Influence & Impact - Reimagined.
Learn more about this year's conference and secure your spot: https://hcsec.zohobackstage.com/26thAnnualHealthCareServiceExcellenceConference
09/18/2026
The 2026 Pinnacle Achievers have been announced!
Congratulations to the individuals and teams recognized for their dedication, innovation, and commitment to advancing healthcare service excellence.
09/18/2026
Discover actionable steps to Rise Anyway with Morris Morrison at the 26th Annual HealthCare Service Excellence Conference Nov 9-11, 2026 in Reno, Nevada.
Learn more about Morris:
https://youtu.be/6ipbh1EipdY
Learn more about this year's conference: https://hcsec.zohobackstage.com/26thAnnualHealthCareServiceExcellenceConference
09/17/2026
Hiring someone is only the beginning. Recruiting can bring great people through the door — but what happens next can determine whether they stay.
Join Richard Hadden on October 8 for our free Engage Webinar, Beyond the Hire: Building a Workforce That Stays.
Discover practical strategies for attracting, onboarding, engaging, and retaining employees while building a stronger, more stable workforce.
Thursday, October 8 | 1:00 PM Central
Register now:
https://us06web.zoom.us/meeting/register/0PdaBAO3QRGKyHBJisg6UQ #/registration
09/16/2026
What happens when employee engagement turns into action?
Discover the story of Camarena Health and how its Service Excellence journey helped create a culture where employees weren't just engaged — they were empowered to identify needs, create solutions, and make a meaningful difference for their patients and communities.
From achieving 95%+ patient satisfaction to earning 11 national awards in 2025, Camarena's results demonstrate what can happen when culture and employee ownership work together.
CLS isn't just helping organizations improve a metric. We're helping healthcare organizations build cultures that create lasting impact.
Explore Camarena Health's full success story on our website.
https://www.customlearning.com/case-study/camarena-health/
09/15/2026
Your words can shape the culture around you.
Next week, Kevin Robbins will explore how leaders can use language intentionally to build trust, strengthen relationships, and create more engaged teams.
Join us for The Weight of Your Words: How Leaders Shape Culture Through Language on September 22.
You'll gain practical guidance for communicating expectations, navigating difficult conversations, and using language that helps employees feel valued and motivated.
Don't miss this free one-hour Engage Webinar.
Tuesday, September 22 | 1:00 PM Central
Save your spot:
https://us06web.zoom.us/j/89536863210?pwd=ljuSwNpXIvxYyOh60lBkCiOXucPaeO.1
Join us at this year's HealthCare Service Excellence Conference on Wednesday, Nov 11, at 8:45 AM to hear Kathy Parry's inspiring keynote: The Joy Jolt Effect: Ignite Your Culture & Retain Your Team.
Learn more about this year's conference and secure your spot: https://hcsec.zohobackstage.com/26thAnnualHealthCareServiceExcellenceConference
09/11/2026
Discover the Joy Jolt Effect: Ignite Your Culture & Retain Your Team with Kathy Parry at the HealthCare Service Excellence Conference, in Reno, Nevada, Nov 9-11, 2026.
Learn more: https://hcsec.zohobackstage.com/26thAnnualHealthCareServiceExcellenceConference
The Team Bragging Video Awards voting is now open to current CLS clients! Over the past several months, healthcare organizations actively participating in the Service Excellence Initiative™ have been creating Team Bragging Videos that showcase their culture, team spirit, and commitment to service excellence.
Check your email inbox for details, watch the incredible videos and cast your vote before Sept 25th. Let's recognize the teams that best exemplify creativity, collaboration, and a passion for excellence.
Awards will be presented at 11:45am, Nov 11, 2026 at this year's HealthCare Service Excellence Conference, in Reno, Nevada.
09/08/2026
What does your language tell your team about your culture?
The way leaders communicate every day can influence trust, engagement, motivation, and the relationships they build with their employees.
Join Kevin Robbins for The Weight of Your Words on September 22 and discover practical ways to communicate with greater intention.
Learn how to:
→ Set clear expectations without creating confusion
→ Approach difficult conversations with confidence
→ Choose language that motivates instead of discourages
→ Build stronger relationships with your team
Whether you're an executive, manager, supervisor, team lead, or mentor, the words you use can help shape the culture around you.
September 22 | 1:00 PM Central
Register today:
https://us06web.zoom.us/j/89536863210?pwd=ljuSwNpXIvxYyOh60lBkCiOXucPaeO.1
Click here to claim your Sponsored Listing.
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Address
2133 Kensington Road NW # 200
Calgary, AB
T2N3R8
Opening Hours
| Monday | 8am - 5pm |
| Tuesday | 8am - 5pm |
| Wednesday | 8am - 5pm |
| Thursday | 8am - 5pm |
| Friday | 8am - 5pm |