Unity Connected Solutions

Your contact centre agents are doing great work. AI makes them faster and frees them up for the conversations that need a human touch.

Unity Connected Solutions offers AI-powered tools for contact centres across municipalities in Canada

▸ AI Agent Assist provides real-time coaching and guidance during live calls

▸ Automatic call transcription so agents can focus on listening

▸ AI-generated summaries replace manual after-call paperwork

▸ AI Agents handle routine inquiries 24/7 and hand off complex calls with full context

▸ Smart call routing connects callers to the right department on the first try

Backed by over 20 years of experience and deep partnerships with leading contact centre technology providers.

For memory care communities, wander management is one of the highest-priority safety concerns.

A single elopement incident can have serious consequences for residents and operators.

Unity Connected Solutions helps operators install wander management systems that alert staff before a resident reaches the exit.

✅ Real-time alerts to caregiver phones

✅ Discreet, comfortable tags for residents

✅ Integrated with nurse call and door access on one platform

✅ Scalable across multiple communities in your portfolio

Over 20 years of protecting residents across Canada. One partner for every community in your portfolio.

When was the last time you upgraded your hotel's phone system?

Unity Connected Solutions helps hotels modernize their communication systems. Cloud, on-premise, or hybrid. Over 20 years of experience and partnerships with leading telephony providers.

➤ Integration with your property management system

➤ Mobile communication for housekeeping and maintenance

➤ Wake-up call services and guest-facing features

➤ Multi-property support from one platform

Better communication means better guest experiences. Let's talk about what an upgrade looks like for your property.

If your fire alarms, elevator phones, or security panels still run on COPPER, those connections are going away.

Unity Connected Solutions offers AirDial, a drop-in replacement that keeps your devices connected over wireless.

✔ Same devices, no equipment swap

✔ 30-70% lower monthly cost

✔ Dual-path LTE + Ethernet reliability

✔ One dashboard to monitor every device at every property

Organizations across Canada are already making the switch. The sooner you plan, the smoother the transition.

When someone calls your organization and does not speak English, what happens next?

For a lot of contact centres, it means patching in a third-party interpreter. That is slow, inconsistent, and expensive.

Unity Connected Solutions offers AI-powered real-time transcription that handles the conversation live, in both directions, without a third party on the line.

▸ Supports dozens of languages in real time

▸ Automatic transcription of every call

▸ AI-generated call summaries so agents skip the paperwork

▸ Works for municipalities, healthcare, property management, and more

Better service, lower cost, no language barriers. Backed by over 20 years of serving organizations across Canada.

Running multiple stores with different camera vendors and different access control systems at every location is a problem waiting to happen.

Unity Connected Solutions provides one team for CCTV and access control across all your retail locations. Over 20 years of experience and deep relationships with leading technology partners.

→ Consistent camera coverage at every store

→ Standardized access for stockrooms, cash offices, and restricted areas

→ Remote monitoring from one dashboard

→ 24/7 national support

One call for everything. That is how multi-location retail should work.

A resident presses the call button. Does your caregiver get an instant alert on their phone with the resident's name, location, and request type?

Unity Connected Solutions has been upgrading nurse call systems for senior living operators across Canada for over 20 years.

✅ Instant mobile alerts to caregivers
✅ Resident name, location, and request type included
✅ Full documentation for compliance reporting
✅ Multi-site deployment across your portfolio

One partner for all your communities. That is the Unity difference.

A few days at Municipal Service Delivery Officials (Canada) 2026 left us with a clearer picture of where municipal service is heading.

The questions on everyone’s mind were the same ones we hear in every market we serve.

How do you modernize quickly when budgets are tight?

How do you adopt AI responsibly without losing public trust?

How do you keep delivering reliable service while everything underneath you is changing?

We were honored to share our point of view in partnership with Five9, both in our session on AI-powered contact center solutions and in the Dragon’s Den pitch on innovation with guardrails.

Shoutout to our sales director Adriana Grella, account executive Emrah Erol and Anthony Romano, and Duane McKaig of Five9 for representing the team with such clarity.

We are also grateful to Municipal Service Delivery Officials (Canada) and to every attendee who stopped by to chat with us.

If we connected with you at the conference or had a conversation, we would love to continue it. Please reach out to us at [email protected]

Unity Connected Solutions, in partnership with Five9, will be heading to Service Delivery Officials (Canada) this week.

Catch Grella, Sales Director at Unity, alongside Anthony Romano and Duane McKaig from Five9 as they share how AI-powered contact center solutions can elevate every citizen interaction across municipalities.

📅 Wednesday, May 13th

🕦 11:50 a.m. – 12:20 p.m.

Come say hello.

Managing multiple hotel properties is hard enough without dealing with a different phone system, a different vendor, and a different support contract at every location.

Unity Connected Solutions helps hotel groups and property management companies deploy one unified communication platform across their entire portfolio.

Every property on the same system. Centralized management. One support team. Consistent guest experience.

On-premise, cloud, or hybrid. The right fit depends on your portfolio, and we help you figure that out.

If you are running different systems at different properties, one conversation could simplify your entire operation.