ComputerTalk

Ottawa, you did it again! 🙌

Another Customer Connect event in the books, with great conversations, customer insights, and a look at what's new and coming next for ice Contact Center.

Big thanks to Census for sharing their story and experience with our solution!

Thanks to everyone who joined us 😊

Did you catch last week's Slice of ice webinar on ice Contact Center 15.2? If not, you can check out the recap now to learn how our newest version helps you improve your contact center operations!

Slice of ice Recap: Introducing ice Contact Center15.2 Learn about what’s new in ice Contact Center 15.2, including iceAI Studio, video calling, screen sharing, automated personally identifiable information redaction, granular permissions, and more.

Microsoft Teams Call Queues are great, but they aren't the best option for every situation. Our latest blog reveals the signs you may have outgrown Teams Call Queues and, if you have, where you should go from here:

7 Signs You've Outgrown Microsoft Teams Call Queues (And What to Do Next) Discover the seven signs you’ve outgrown Microsoft Teams call queues and learn when to improve your setup or move to a Teams contact center.

If you ask us, a successful conference includes good conversations, great people, and a few too many coffees☕️

We had a fantastic time at CXFS in Toronto! We loved hearing from the speakers, connecting with industry peers, and sharing ideas throughout the event.

Thanks to everyone who made it such a great experience! 👋

In manufacturing contact centers, AI can help reduce delays, improve communication, and keep operations running smoothly. Find out how in our blog: https://buff.ly/0v2DF7Q

28 years at ComputerTalk! 🎉

Meet Alice Chan, an Application Developer who shares what's kept her learning, growing, and loving her career at ComputerTalk 😊

Read her story:

Growing My Career at ComputerTalk Over the years, I've had the opportunity to take on new challenges, learn from those around me, and grow through the work I do at ComputerTalk.

🍂 Fall is officially here.
To teams across industries gearing up for the busy seasons ahead, here's to smooth queues and short wait times. Happy first day of autumn!

Teams Call Queues vs Contact Center 👀

They both handle calls. So what's the difference—and which one is right for your business?

Read our blog to find out: https://buff.ly/WVxHqaK

Microsoft Teams Call Queues vs. Contact Center: What's the Difference and Which is Right for You? Compare Microsoft Teams Call Queues with a Microsoft Teams contact center, including routing, reporting, AI, CRM context, and upgrade signs.

Missed our last Slice of ice webinar on ice Contact Center 15.2? Watch the recording to see what iceAI Studio is all about.

Watch now👉️ https://buff.ly/7iubfvn

ComputerTalk’s ice Contact Center Version 15.2 – Now Available! ComputerTalk Version 15.2 delivers AI-powered self-service, stronger security and privacy controls, and expanded omnichannel tools like video and screen sharing to improve efficiency, compliance, and customer experience.

Protect customer data without compromising the customer experience. 🔐

PII redaction helps contact centers automatically remove sensitive information from recordings and transcripts while keeping interactions useful for QA, training, and analysis.

Learn how: https://buff.ly/quQWP4t