Missing Link Internet

✅ PINE LAKE SERVICE RESTORED

Service has now been restored for customers in and around Pine Lake, and everyone should be back online.

We’ll continue to monitor the connection for any further issues.

Thank you very much for your patience and understanding while our teams worked to get everything restored.

⚠️ PINE LAKE OUTAGE UPDATE

The issue has now been identified as a fibre cut in a difficult-to-access area.

Technicians are on site this morning working to excavate the damaged fibre and complete the repair.

We do not have an estimated time for restoration yet, but work is actively underway.

We’ll provide another update as soon as we have more information. Thank you for your patience.

⚠️ PINE LAKE OUTAGE UPDATE

Our upstream provider now has a technician on site investigating the fibre issue at their Red Deer headend, and they have requested an additional team to assist with the repair.

There is still no estimated time for restoration at this point.

Our temporary backup connection has also become unavailable while additional backup capacity is being activated. As a result, customers may currently have little or no internet service until either the backup connection is restored or Rogers completes the fibre repair.

We’ll post another update as soon as we have more information. Thank you for your continued patience.

⚠️ PINE LAKE OUTAGE UPDATE

Our upstream provider has now identified an issue at their Red Deer headend and has dispatched a technician to investigate further.

At this time, there is still no estimated time for repair.

Our temporary backup connection remains in place, so customers may have limited internet access, but speeds will continue to be significantly reduced.

We’ll post another update as soon as we receive more information. Thank you for your patience.

⚠️ **Pine Lake Outage Update**

The fibre issue affecting service in and around **Pine Lake** is still being worked on. At this time, we have not received any further updates from our upstream provider.

We have enabled a **temporary backup connection** to restore limited internet access. Because this backup has much less capacity, customers should expect **significantly slower speeds**.

The backup connection should be suitable for **email and basic web browsing**, but may not support **streaming, large downloads, gaming, or other high-bandwidth activities**.

We’ll continue to provide updates as soon as we receive more information. Thank you for your patience.

⚠️ **Service Outage – Pine Lake Area**

We’re currently experiencing an internet outage affecting customers in and around **Pine Lake** due to a fibre issue with one of our upstream providers.

Their crews are working to restore service as quickly as possible. We’ll provide updates as more information becomes available.

Thank you for your patience and understanding.

📶 𝐖𝐡𝐞𝐫𝐞 𝐲𝐨𝐮 𝐩𝐮𝐭 𝐲𝐨𝐮𝐫 𝐫𝐨𝐮𝐭𝐞𝐫 𝐦𝐚𝐭𝐭𝐞𝐫𝐬 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐲𝐨𝐮 𝐦𝐢𝐠𝐡𝐭 𝐭𝐡𝐢𝐧𝐤!⁣
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Have you ever had great internet in one room, but slow or unreliable Wi-Fi upstairs, in the basement, or out in the yard?⁣
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Sometimes the internet connection coming into your home is working perfectly — the challenge is getting the Wi-Fi signal from your router to where you’re actually using it.⁣
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Your router sends Wi-Fi out around it much like a radio signal. As that signal travels farther away, it becomes weaker. Walls, floors and objects in your home can weaken it even more.⁣
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🏠 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐦𝐚𝐤𝐞𝐬 𝐚 𝐛𝐢𝐠 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞⁣
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We often find routers tucked away in furnace rooms, utility rooms, basements, cabinets or behind furniture. They may be convenient places to hide the equipment, but they aren't always great places for Wi-Fi.⁣
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Furnace rooms can be particularly difficult because furnaces, ductwork, hot water tanks, electrical panels and other metal objects can block or reflect Wi-Fi signals.⁣
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The same applies to concrete walls, brick, large appliances and other dense materials.⁣
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Whenever possible, your router should be:⁣
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• In an open area⁣
• Relatively central to where you use Wi-Fi⁣
• Away from large metal objects and ductwork⁣
• Off the floor if possible⁣
• Not hidden inside a cabinet or behind furniture⁣
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📡 𝐃𝐢𝐬𝐭𝐚𝐧𝐜𝐞 𝐦𝐚𝐭𝐭𝐞𝐫𝐬 𝐭𝐨𝐨⁣
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Wi-Fi doesn't have a fixed distance where it suddenly stops working. The signal gradually becomes weaker the farther you move from the router.⁣
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If your router is in one corner of the basement and you're using a device on the second floor at the opposite end of the house, the signal may have to pass through several walls, floors and other obstacles.⁣
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The same applies outside. A router inside your house may provide some coverage in the yard, but expecting strong Wi-Fi hundreds of feet from the house can be asking a lot from a single router.⁣
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📶 𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝟐.𝟒 𝐆𝐇𝐳, 𝟓 𝐆𝐇𝐳 𝐚𝐧𝐝 𝟔 𝐆𝐇𝐳?⁣
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You may have seen these names in your Wi-Fi settings.⁣
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A simple way to think about them is:⁣
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𝟐.𝟒 𝐆𝐇𝐳 generally travels farther and handles walls better, but usually offers lower speeds.⁣
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𝟓 𝐆𝐇𝐳 can provide faster speeds, but doesn't travel as far.⁣
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𝟔 𝐆𝐇𝐳 is available with some newer Wi-Fi equipment and can be extremely fast, but is best suited to shorter distances.⁣
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Most newer routers can manage much of this automatically.⁣
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You may also see names like 𝐖𝐢-𝐅𝐢 𝟓, 𝐖𝐢-𝐅𝐢 𝟔, 𝐖𝐢-𝐅𝐢 𝟔𝐄 𝐚𝐧𝐝 𝐖𝐢-𝐅𝐢 𝟕. These are different generations of Wi-Fi technology. Newer generations can improve speed and performance, particularly when lots of devices are connected, but even the newest router still has to deal with distance, walls and obstacles.⁣
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📱 𝐘𝐨𝐮𝐫 𝐝𝐞𝐯𝐢𝐜𝐞 𝐦𝐚𝐭𝐭𝐞𝐫𝐬 𝐭𝐨𝐨⁣
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Wi-Fi is a two-way conversation. The router has to reach your device, and your device has to communicate back.⁣
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Phones, laptops, televisions, tablets and other devices can all have different Wi-Fi hardware and antennas. An older smart TV may behave very differently from a new laptop in exactly the same room.⁣
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That's also why one device may show great speeds while another one nearby doesn't.⁣
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🏡 𝐖𝐡𝐚𝐭 𝐢𝐟 𝐨𝐧𝐞 𝐫𝐨𝐮𝐭𝐞𝐫 𝐢𝐬𝐧'𝐭 𝐞𝐧𝐨𝐮𝐠𝐡?⁣
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For a larger home, multiple floors, a shop, or a large property, sometimes there simply isn't one perfect location where a single router can cover everything well.⁣
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In those situations, additional Wi-Fi access points or a properly set up mesh system can extend coverage to the areas where you need it.⁣
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🌐 𝐆𝐨𝐨𝐝 𝐖𝐢-𝐅𝐢 𝐬𝐭𝐚𝐫𝐭𝐬 𝐰𝐢𝐭𝐡 𝐠𝐨𝐨𝐝 𝐩𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭⁣
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Your internet connection can be delivering full speed to your home while the Wi-Fi connection between your router and device is being affected by distance, walls, metal, router placement or the device itself.⁣
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Moving a router even a relatively short distance can sometimes make a surprisingly big difference.⁣
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If you're having Wi-Fi trouble and aren't sure what's causing it, give us a call. We're happy to help you figure out whether you're having an internet connection problem, a Wi-Fi coverage problem, or an issue with a particular device.⁣
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☎️ 𝐌𝐢𝐬𝐬𝐢𝐧𝐠 𝐋𝐢𝐧𝐤 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐢𝐬 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝟐𝟒/𝟕 𝐚𝐭 𝟏-𝟖𝟓𝟓-𝟖𝟖𝟕-𝟓𝟒𝟔𝟓.⁣

Another large power outage just south of Rimbey, Hwy 53 south to TWP 420 and from RR 30 east to gull lake

🌐 𝐇𝐨𝐰 𝐝𝐨𝐞𝐬 𝐨𝐮𝐫 𝐟𝐢𝐛𝐫𝐞 𝐢𝐧𝐭𝐞𝐫𝐧𝐞𝐭 𝐫𝐞𝐚𝐜𝐡 𝐲𝐨𝐮𝐫 𝐝𝐞𝐯𝐢𝐜𝐞𝐬?

When you open a website, stream a movie, or check Facebook, your connection travels through several stages before reaching your phone, computer, television, or other device.

Our main connection to the internet is located in Edmonton. From there, it travels through our network to the communities and rural areas we serve across Alberta.

In a fibre-served area, the connection first reaches one of our local network sites. From there, the fibre is divided into smaller paths that serve different roads, neighbourhoods, and individual properties.

Along the way, the fibre passes through underground connection points and small round access points that we call 𝐟𝐥𝐨𝐰𝐞𝐫𝐩𝐨𝐭𝐬. A flowerpot is usually located near the customer’s property and provides the connection point for the final piece of fibre running to the home or business.

That final piece of fibre is called the 𝐝𝐫𝐨𝐩. It runs from the flowerpot to a weatherproof enclosure mounted on the outside of the building.

Inside that enclosure is a small device that changes the fibre connection into a regular network connection. A network cable then runs inside the building, through a small power unit, and into the customer’s router.

From there, the router shares the internet connection with phones, laptops, televisions, gaming systems, security cameras, and other devices using either Wi-Fi or a wired network cable.

📶 𝐓𝐡𝐞 𝐟𝐢𝐛𝐫𝐞 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐖𝐢-𝐅𝐢 𝐚𝐫𝐞 𝐭𝐰𝐨 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐩𝐚𝐫𝐭𝐬 𝐨𝐟 𝐭𝐡𝐞 𝐣𝐨𝐮𝐫𝐧𝐞𝐲

The fibre may be delivering 500 Mbps to the router, but each device may see a different speed over Wi-Fi.

Wi-Fi performance can be affected by:

• The location of the router
• The distance between the router and your device
• Walls, floors, metal, concrete, and appliances
• Interference from nearby Wi-Fi networks
• The age and quality of the router
• The age and capabilities of the phone, computer, or television
• How many devices are using the connection at the same time

A device in the same room as the router may receive a strong connection, while a device in a basement, garage, or distant bedroom may receive a slower one.

You can test your connection at:

https://speedtest.missinglinkinternet.ca/

This test measures the connection between your device and our Edmonton location. The result can still be affected by Wi-Fi conditions, the speed and age of your computer or device, and other activity on your home network.

For the most accurate result, connect a computer directly to the router using a network cable and make sure other devices are not downloading, streaming, or running updates during the test. This helps show the speed reaching the router without Wi-Fi conditions affecting the result.

We work to deliver a strong, reliable connection to your router. From there, your router, its location, your Wi-Fi coverage, and the devices in your home or business all work together to determine the experience on each device.

Understanding the path from our network to your devices can make troubleshooting easier and help you get the best possible experience from your service.

Need help? We are available 24/7 at 𝟏-𝟖𝟓𝟓-𝟖𝟖𝟕-𝟓𝟒𝟔𝟓

There is a large power outage centered over Rimbey that is affecting services, Fortis estimates 8:30 AM for restoration, we have Generators being put in place right now to mitigate the outage where we can