Infinity Property Management

Can an Ontario landlord simply prohibit a tenant from installing a window or portable A/C?

The new rules provide protections for qualifying installations — but conditions still apply.

Tomorrow, we'll look at what happens when electricity is included in the rent.

General information only. Not legal advice.

Ontario's rental rules now include new protections for qualifying window and portable air conditioners.

Landlords and tenants should understand when the new rules apply — and the conditions that still have to be followed.

Effective July 1, 2026.

General information only. Not legal advice.

Ontario landlords: repayment agreements have a new requirement.

For applicable LTB repayment agreements under section 206, the prescribed LTB Payment Agreement Form is now required.

Effective July 1, 2026.

General information only. Not legal advice.

Landlords dealing with an AGI should know this deadline too.

After serving the order, the Certificate of Service must be filed within 5 days.

Know your deadlines and keep accurate records.

General information only. Not legal advice.

Another LTB deadline has changed.

When directed by the LTB to serve an AGI order, the deadline has been shortened from 14 days to 7 days.

Effective July 1, 2026.

General information only. Not legal advice.

Still thinking you have 30 days?

Under the new rule, the deadline to request a review of an LTB order is 15 days.

Missing a deadline can matter. Make sure you're working with the current rules.

General information only. Not legal advice.

An important LTB deadline has been cut in half.

The deadline to request a review of an LTB order is now 15 days — not 30.

If you receive an LTB order, don't rely on the old deadline.

Effective July 1, 2026.

General information only. Not legal advice.

Ontario's rental rules are changing.

Some important changes are already in effect, with more taking effect September 21, 2026.

This month, we're breaking down the changes Ontario landlords need to know — one rule at a time.

Follow along all month.

General information only. Not legal advice.

Coordinating maintenance is one of the most time-consuming parts of managing a GTA rental property — and one of the easiest areas for small problems to turn into expensive ones.

The challenge for most self-managing landlords isn't willingness. It's the process.

What effective vendor coordination looks like in practice:

▸ The tenant submits a written maintenance request through a consistent channel
▸ The request is reviewed and classified by urgency — emergency, within 24 hours, or routine scheduling
▸ A vetted vendor is contacted and given the property details and access instructions
▸ The tenant is notified of the scheduled repair time with proper written notice where required
▸ The repair is completed and confirmed with the tenant
▸ The cost, vendor, and scope of work are recorded in the property file
▸ The landlord receives a summary without needing to manage each step directly

For a landlord coordinating this across multiple GTA properties, each repair cycle without a system costs time, consistency, and often money — either through delayed responses, unvetted vendors, or repairs that weren't documented properly.

A reliable coordination process protects the property, maintains the tenant relationship, and keeps accurate records for year-end reporting.

Visit infinitypropertymanagement.ca to learn how professional maintenance coordination works.

A maintenance request that gets ignored or delayed doesn't just create a frustrated tenant. It creates a documented record of a landlord who didn't respond.

Under Ontario's Residential Tenancies Act, landlords have an obligation to maintain rental properties in a good state of repair. How maintenance requests are handled — and how that handling is documented — matters both operationally and legally.

What a professional maintenance request process looks like:

▸ A clear channel for tenants to submit requests in writing — not just by phone call
▸ An acknowledgement sent to the tenant confirming the request was received
▸ A priority classification — emergency, urgent, and routine — with appropriate response timelines for each
▸ Vendor coordination completed without requiring the tenant to manage the repair themselves
▸ A follow-up confirmation once the work is completed
▸ Every request, action taken, vendor used, and cost recorded in the property file

The documentation matters as much as the repair itself. A landlord who can demonstrate a prompt, organized response to every maintenance request is in a far stronger position if a tenancy dispute ever arises.

For landlords managing multiple GTA properties, a consistent maintenance process across every unit is one of the most important operational systems to have in place.

Visit infinitypropertymanagement.ca to learn how professional maintenance coordination works.