Feedyou

Welcome Amikov CZ, s.r.o.! 🥳

We’re launching AI Voice Agents soon for a family-run staffing agency, enabling 24/7 communication with candidates across the most common Central European languages.

Starting smart and scaling step by step – in two phases designed to generate value as quickly as possible.

1️⃣ Phase 1 – Fully automated outbound calls to job applicants. The AI Voice Agent calls candidates, verifies their interest, asks qualifying questions, and writes the answers directly into Raynet CRM. From there, a consultant takes over – handling the interview invitation and next steps.

2️⃣ Phase 2 – Fully automated inbound calls from potential candidates. A second AI Voice Agent will handle the recruitment hotline, supporting people who are interested in job opportunities but haven’t yet applied for a specific position. Another channel, but the same foundations, the same platform behind – Feedyou Platform.

Two languages, with more to follow after go-live.

Hundreds of applicants. A handful of consultants. And often just a day to respond.

This isn’t about replacing recruiters with AI. It’s about automating the first call, so recruiters can spend their time where human interaction actually makes a difference. 📞

Forbes reports that 85% of failed AI projects cite data quality or availability as a core issue. Most enterprises underestimate data readiness by a factor of three, discovering governance gaps only after deadlines are missed. In one healthcare deployment, improving data structure alone raised chatbot accuracy from 60% to 90%.

Before any voicebot or chatbot conversation happens, there's a data question: what does the AI actually know, and how reliable is that knowledge?

We've seen companies spend months on conversation design and almost nothing on the knowledge base behind it. The bot sounds polished and gives wrong answers.

Dedicate 50-70% of project time to data preparation. That's an uncomfortable number when you're selling a fast deployment. But it's the difference between a demo that impresses and a product that works at 3am when nobody's watching.

AI support at Shoptet is expanding. 🚀

After launching the AI Agent for customers inside the client zone, we’re now extending the solution to Shoptet’s public website as well.

The role is broader than customer support. On the web, the AI Agent will also help prospective customers with pre-sales questions – from getting started with an e-shop to understanding Shoptet’s products and how they compare to alternatives.

Instead of relying on predefined chatbot scenarios, the Agent works with the sources where Shoptet’s knowledge actually lives – including its website, GitHub Wiki, DMS and Salesforce.

Users can simply ask questions in their own words and receive structured answers based on up-to-date company data.

With this step, AI assistance now covers both sides of Shoptet’s customer journey: prospective customers on the public web and existing customers inside the client zone.

Another step toward building an AI-powered customer care layer that keeps growing with Shoptet. 🚀

👓 Doctor Optic will pick up every call – with a great help from AI.

Doctor Optic is a well-established optometry and eyewear retail chain helping people see better every day – which also means phone lines busy with appointment questions, opening hours and service requests.

That's gonna be handled by an AI voicebot for inbound calls, built on the Feedyou Platform and integrated with the Sevio phone exchange (PBX) and customer CRM.

📞 Callers get answers to common questions immediately – no queue, no callback.

🙋 When a human touch is needed, the AI voicebot transfers the call to an operator or creates a ticket so nothing gets lost.

🔍 And full transparency by design: every call starts with the assistant clearly introducing itself as an AI.

No missed calls, no lost customers, and staff in the stores can focus on the people standing in front of them.

Thanks to our partner Sevio and Doctor Optic for the smooth cooperation from day one! 🤝

🛒→🎙️ Family Market's AI assistant just learned to pick up the phone.

Family Market delivers groceries and frozen goods on regular routes directly to its customers – and until recently, one person answered every question about routes, orders and deliveries.

AI Shopping Assistant on their website changed that: it now handles the most common questions instantly.

But here's what the data showed: many of their customers – especially older ones – don't want to type. They want to call.

So we're taking the next step: the AI Assistant is moving to the phone line. 📞

Customers call the infoline, the AI Voice Assistant answers their questions naturally – Where does the truck stop in my village? What does delivery cost? – and when a call needs a human touch, it routes the caller to the right regional manager based on their location.

Same knowledge base, new channel, zero customers left behind. Because true customer care means meeting people where they are – even if that's a good old phone call. 💙

Small team, smart phasing, big relief. That's Feedyou AI for SMBs done right. 💪

🏆 Kalkulátor.cz chose Feedyou as their AI platform!

We were shortlisted alongside other AI platforms – and asked to prove ourselves on real traffic, not slides.

The task: take a defined portion of outbound calls from their customer support and sales team and handle them well. In practice, an AI voice agent that calls and qualifies leads, introduces the possibilities of price comparison, and runs on the latest GenAI features and human-like voices – around 1,000 calls a month to start with.

After four months of running side by side with the alternatives, Kalkulátor.cz evaluated the results and made their call: Feedyou Platform becomes their core AI platform for automating communication – across use cases, across chat and voice, inbound and outbound. 🥳

Kalkulátor.cz is a Czech comparison and switching service that helps households find better deals on energy, insurance, internet and other utilities.

Being picked in a head-to-head comparison is a different kind of win than being picked first. Thanks for the trust. 🙌

8 years. That's how long we've been working with Dr.Max Group! 💙

When we started, a "chatbot" was an experiment for most companies.

Today, AI agents are part of how Dr.Max communicates – helping the company effectively engage with candidates and employees throughout recruitment, preboarding, onboarding, offboarding, and AI-powered internal helpdesk. They provide fast, consistent support across multiple countries, channels and languages.

What changed in 8 years? The technology, completely – from predefined conversational paths and algorithms to AI-first agents).

What stayed the same? A strong focus on business goals and measurable outcomes, user experience, and confidence in delivering the best possible solution from both a user and technology perspective.

Thank you for the trust – and the same goes for all the clients who've been growing with us for years: PPL, DPP, O2/Tesco Mobile, MONETA Money Bank, ČEZ Prodej, Broker Consulting and more. 🙏

🧑‍💼♻️ Live in production: recruitment chatbot for RKO Group!

RKO Group is a Czech family-owned industrial holding specialising in recycling, waste management, metal processing, engineering and logistics. Through its portfolio of companies, the group delivers comprehensive solutions for industrial production, material recovery, transportation and the dismantling of technological facilities.

Their new recruitment chatbot now runs on the career site and handles what candidates ask most: Are you hiring? For which positions? What does the job involve? What are the requirements and benefits? – all answered instantly, 24/7, with a direct handover of interested candidates to the HR team.

Recruitment chatbots consistently deliver some of the highest conversion rates we see: candidates who get instant answers actually finish their applications. 🚀

What's next? 🚀 A pre-/onboarding chatbot and an AI voicebot for inbound call automation - making the candidate journey even smoother while reducing HR workload.

We’re excited to welcome LKQ as our new client. 🥳

LKQ is a leading distributor of automotive spare parts, accessories and workshop equipment, supporting drivers, businesses and automotive service centres globally.

Together, we are preparing an outbound AI voice agent to support LKQ’s campaigns.

The voice agent will proactively contact selected customers, introduce the campaigns and provide relevant information about upcoming events such as roadshows. It will follow a predefined call scenario while also using a dedicated knowledge base to answer questions about the roadshows LKQ and its products – even when the conversation moves beyond the original script.

The AI solution will also:

📞 Handle unsuccessful calls and incoming callbacks.
🙋 Transfer selected conversations to LKQ operators.
📊 Provide detailed campaign analytics.
📝 Make call transcripts and recordings available for evaluation.
🎯 Personalize conversations using the available customer data.

The initial pilot will allow LKQ to launch the campaign quickly, without requiring complex integrations with its internal systems. The architecture is also ready for future expansion, including CRM integration and inbound call and chat automation.

Thank you, LKQ, for your trust. We’re looking forward to launching another super practical AI use-cases together. 🚀