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Xceed is a leading multilingual Business Process Outsourcing Service provider in EMEA region
Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services that is engaged in managing extensive outsourcing and leasing agreements with commercial and Key Government Accounts. Xceed is fully owned by Telecom Egypt In 2001 and was founded to serve as the IT arm of Telecom Egypt and started its First call center operations in 2003 by supporting a wide array of “Contact Center services” (Voice & Non-Voice transactions), and “Infrastructure Outsourcing” Services. Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions, additionally extending our Portfolio of services to include “Payroll Management Outsourcing”, “Recruitment Outsourcing” and “Finance & Accounting Outsourcing” Services. Xceed Currently has sites in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10,000 web-enabled multi-channel workstations, 28,000 employees and 8000 remote agents delivering high-quality services across numerous industries in ten (10 ) different languages (Arabic, English, French, German, Spanish, Italian, Turkish, Russian, Greek and Ukrainian). With much pride in what have achieved Xceed commits to investing in our people, business and innovation to create sustainable value to our stake holders, partners and communities.
* Services
Inbound Services
Outbound Services
Back office Services
Infrastructure Management Services
Recruitment Process Outsourcing
Helpdesk Support Services
Social Media Analysis Services
* Sectors Served
Telecommunication
Technology
Automotive
Public Sector
Tourism & Aviation
Education
*Awards
IAOP's Best Global Outsourcing 100™ 2009 till 2013, 2019,2020,2021,2022 & 2023
IAOP's Impact Sourcing Champions Index 2020,2021,2022 & 2023
Xceed Impact Sourcing Award 2020 - Shortlisted Companies to watch
Best Career and Skill Paths Award -2008
Best Recruitment Program Award -2009
INSIGHTS Middle East Call Centre & CX Awards
President’s pick “Value Creation” Problem Solver - 2019
President’s pick “Top 3” Problem Solver Award – 2019
President's pick "People Development" problem solver 2021
President's Pick - NPS Success Story Problem Solver 2022
Gulf sustainability awards
•Gold winner – Best CSR initiative 2022
•Short listed – Best Response 2023
•Gold Winner – Best Government Sustainability Initiative 2024
ICXA – International Customer Experience Awards
•Short listed – Best ESG Framework 2024
IBXA (international Business Excellence Awards)
•Gold winner – Best CSR initiative 2023
•Gold Winner - Best Diversity, Equity and Inclusion Program 2024
Global ESG Awards
Gold award for our initiatives in “Generating Employment & Promoting Descent Work Environment” 2023
* Certificates
- COPC release 7.0
- ISO 22301:2012 Business Continuity Management
- ISO 45001-2018 (Intertek)
- ISO 9001-2015 (Intertek)
- ISO 14001-2015 (Intertek)
- ISO/IEC 27001:2005 Information Security Management System- BSI
- ISO 22301:2012 Business Continuity Management System — BSI
- ISO/IEC 27001:2013
Client Recognition
•Outstanding efforts & great performance to GB Auto: Hyundai 2015
•Microsoft Premier Vendor — 2005 till 2007
•The Strategic Partner of the Year 2012, 2014 — du
•Excellent After Sales services 2011: Hyundai
A new chapter in our global growth.
Xceed is establishing a new presence in India, strengthening our global delivery network and expanding our access to talent at scale, specialised expertise, multilingual capabilities and an innovation-driven ecosystem.
From end-to-end BPO and CX services to digital transformation, automation and technology-enabled delivery, our new location in India reinforces our ability to support clients through a stronger, more connected and resilient global network.
This milestone reflects our long-term vision: to keep growing with purpose, broadening our capabilities and creating greater value for the clients and partners we serve.
Welcome to the next chapter of Xceed.
06/10/2026
A victory that shaped history. A spirit that continues to inspire generations.
Today, we celebrate the courage, determination, and pride of October and the ambition that keeps Egypt moving forward.
Happy 6th of October Victory Day!
There’s something special about celebrating 25 years in the place where our journey first began.
A place that has witnessed our first steps, countless milestones, and generations of people who helped shape Xceed into what it is today.
25 years later, we came together once again—not only to celebrate how far we’ve come, but to remember where it all began.
From where it started to where we’re going — Inspiring Greater Success.
As we celebrate Xceed’s 25th anniversary, we celebrate the people who have been with us through so much of the journey—contributing, growing, and helping shape who we are today.
Our people have always been at the heart of our success, and this moment was about saying one simple thing: thank you.
Here’s to the people behind the journey and to many more years of Inspiring Greater Success.
04/10/2026
We are proud to announce that Xceed has been named a finalist at the Engage Awards 2026 in two categories:
• Best Diversity and Inclusion Strategy
• Best Vulnerable Customer Strategy
This recognition reflects our commitment to creating an inclusive workplace and making customer experiences more accessible. Through our business practices, we strive to remove barriers, build meaningful careers, and support the diverse needs of the communities we serve.
Thank you to our people and partners whose dedication makes this progress possible. Congratulations to all fellow finalists.
02/10/2026
We are proud to announce that Xceed has won Silver at GSA26 in the Best Social Impact category.
This recognition reflects our commitment to creating positive impact through our business practices—expanding access to meaningful employment, supporting inclusion, and helping people build lasting careers.
Thank you to our teams and partners whose dedication made this achievement possible. Together, we continue to deliver value for our clients and create opportunities for our communities.
01/10/2026
Our 25-year journey is made up of thousands of individual stories.
People who joined us at different moments. People who grew with us. People who shared ideas, solved challenges, built relationships, embraced change, and helped Xceed become what it is today.
Across teams, generations, and locations, our people have always been at the heart of our journey.
So as we celebrate 25 years, we celebrate those who shaped our story, those who are part of it today, and those who will carry it forward.
One journey. Thousands of stories. 25 years of Inspiring Greater Success.
30/09/2026
What started 25 years ago has grown into a journey that reaches across markets, cultures, and communities.
Along the way, we’ve expanded our capabilities, embraced new technologies, entered new markets, and built connections that continue to take us further.
And as the world of customer experience keeps evolving, so do we.
We enter our next chapter with the same ambition that started our journey. connecting people, ideas, and technology to create greater possibilities.
25 years of progress. Inspiring Greater Success.
25 years of ambition, growth, and achievements worth celebrating.
A journey made possible by our people, strengthened by our partnerships, and shaped by every challenge, opportunity, and milestone along the way.
Today, we celebrate how far we’ve come and look forward to everything still ahead.
Here’s to the next chapter.
25 years of Xceed. Inspiring Greater Success.
23/09/2026
On this special day, We join the kingdom of Saudi Arabia and its people in celebrating Saudi National Day.
We extend our sincere wishes to the Kingdom and its people for continued progress, prosperity and success.
May the kingdom continue to thrive and move forward an even brighter future.
Happy
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Address
Maadi Technology Park, Ezbet Fahmy, El Basatin, Cairo Governorate 4234104
Cairo
17631
Opening Hours
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9am - 5pm |
| Thursday | 9am - 5pm |
| Sunday | 9am - 5pm |
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