Chartered Trading Standards Institute

⚖️ Free webinar for businesses

Alternative Dispute Resolution (ADR) can help resolve consumer disputes quickly and effectively, without the need for court proceedings. Join our practical webinar to understand the latest developments in ADR and what they mean for your business.

This session will cover:
✅ The purpose and benefits of ADR
✅ Recent developments and legislative changes affecting ADR schemes
✅ The role of ADR providers and CTSI accreditation
✅ How ADR can support positive outcomes for consumers and businesses
✅ Practical examples and common issues encountered in ADR cases
✅ Greater confidence when engaging with ADR options and consumer disputes

📅 9 November or 19 November 2026 | 10:00 - 12:00
👉 Book now: https://www.tradingstandards.uk/practitioners/professional-training/alternative-dispute-resolution-a-practical-guide-for-businesses/

Free for businesses to attend. Gain practical insights into the changing ADR landscape and learn how effective dispute resolution can benefit both businesses and consumers.

Marsha Bell reflects on her experience as a Black Trading Standards professional: from rarely seeing people who shared her background to recognising the value of her own achievements and lived experience.

This , we revisit Marsha's story and her thoughts on how embracing different perspectives makes our profession stronger.

Read the interview: https://www.tradingstandards.uk/about-us/our-community/profile/marsha-bell/

🗣️Are you in a customer-facing role? Ready to lead on inclusion and communication?

Become a Consumer Vulnerability Champion 🌟

🚀 The Consumer Friend Academy is launching its next 4-week training programme this November, designed to equip professionals with the skills to better support vulnerable consumers.

Supported by CTSI, this programme is ideal for anyone working in customer-facing, compliance, or service design roles across both the public and private sectors.

You’ll gain practical tools to:
✅Identify consumer vulnerabilities
✅Improve service delivery
✅Drive inclusive and fair practices across the UK

⏳Spaces are limited and offered on a first-come, first-served basis.

👉Book Now: https://ow.ly/vvPS50Z07tY

👁️‍🗨️AI can significantly enhance the effectiveness of Trading Standards teams by helping them manage growing workloads, identify risks earlier and focus resources on the highest-priority cases.

Join our practical session focussing on how AI can drive efficiency and increased productivity in your Trading Standards role.

This introduction will cover:
✅ The latest AI tools
✅ Effective prompt-writing techniques
✅ The confidence to use AI tools straight away
✅ Identify practical applications for your specific role

📅 2 November 2026 | 09:30 – 12:00
👉Book now: https://ow.ly/1Pkx50Zx5rn
Spaces are likely to fill up fast.

🍽️ Exclusive CTSI member benefit

As part of our Law in Practice series, join a cross-sector discussion on the changing food regulatory landscape and what it means for Trading Standards professionals.

This practical session will help you stay ahead of regulatory developments and understand how upcoming changes could affect your work.

✅ Understand upcoming changes to food regulation and their impact on your role, including the SPS Agreement
✅ Gain practical guidance on what action to take now and how to prepare for the future
✅ Engage directly with experts from the FSA, CTSI, enforcement and industry through live Q&A and discussion

📅 4 November 2026 | 12:00 – 13:30
👉 Book now: https://www.tradingstandards.uk/practitioners/professional-training/food-for-thought-a-cross-sector-discussion-on-changes-in-the-food-regulatory-landscape/

Free for CTSI members as part of your membership benefits. Recordings will also be available via the CPPD Hub.

⚖️ Exclusive CTSI member benefit: As part of our Law in Practice series, this webinar will help Trading Standards professionals stay up-to-date with the latest developments in Alternative Dispute Resolution (ADR) and understand how recent legislative changes are shaping consumer dispute resolution.

Join Sylvia Rook, CTSI Lead Officer for Fair Trading, for a practical session covering:
✅ Recent developments and legislative changes affecting ADR schemes
✅ The purpose and benefits of ADR
✅ The role of ADR providers and CTSI accreditation
✅ How ADR can support positive outcomes for consumers and businesses
✅ Practical examples and common issues encountered in ADR cases
✅ Greater confidence when advising consumers and businesses about ADR options

📅 27 October 2026 | 10:00 - 12:00
👉 Book now: https://www.tradingstandards.uk/practitioners/professional-training/update-on-alternative-dispute-resolution-adr/

Free for CTSI members as part of your membership benefits. Missed the live session? Recordings will also be available via the CPPD Hub.

📢 Cambridgeshire County Council is recruiting a Senior/Trading Standards Officers/Business Compliance Manager (4 roles)! 🌟

There’s never been a better time to join Cambridgeshire Trading Standards. Now a standalone service, with significant new investment from the authority, they are re-defining priorities and re-designing their service to maximize their impact on those areas that really matter locally.

For more information on the job roles and to apply, visit https://www.tradingstandards.uk/practitioners/job-opportunities/

Are you a law enforcement or community safety professional involved in tackling the sale of age-restricted products to children and young people?

🎓 CTSI's Advanced Practitioner in Age Restricted Sales Enforcement course provides in-depth, practical training for professionals currently undertaking, or considering, underage sales enforcement activity.

Designed for those working in Trading Standards, Police, Licensing, Community Safety, and Town or District Council management, this advanced course will equip you with the skills and confidence to:

✅Lead age-restricted sales enforcement activity
✅Plan and deliver effective test purchasing operations
✅Analyse and investigate company due diligence systems
✅Provide authoritative business advice on age-restriction compliance
✅Maintain robust records, policies, and enforcement procedures

🛡️Take your enforcement expertise to the next level and strengthen your impact in protecting young people.

👉 Book your place today: https://ow.ly/OvEI50ZSeCr

Institute of Licensing