LineIn

Recruitment, rota gaps, complaints, performance conversations. Most of it lands on one desk long before it ever becomes a phone problem.

A Practice Manager's day rarely starts with the calls themselves. It starts with everything around keeping the people who answer them in place.

When LineIn takes on call handling, it isn't just the call hours that move. Recruitment, training, absence cover and the day to day management of that team move too.

If that's quietly running your week, book a 20-minute demo and see exactly what comes off your plate: https://bit.ly/4xE5Yu9

We're at the YORLMC Conference today: The Voice of Local General Practice! 👋

It's brilliant to be in a room full of people who care so much about local general practice. We're here to chat about how LineIn helps practices take the pressure off the phones, with clinically governed call handling and care navigation built around the way each practice works.

📞 2.1 million calls answered in 2025
🩺 More than 950,000 patients supported
⏱️ Average waiting times under 5 minutes

If you're attending, pop over to our stand for a chat (and grab a water bottle while they last!).

Want to know more? Visit linein.co.uk or email [email protected]

Save the date, we'll be out at the LMC Practice Managers' Conference from September 24th, with teams at both the York and Lincolnshire locations.

If you're a Practice Manager juggling staffing gaps and a phone that never stops, come and find us at whichever one you're at. We'd love to talk through what's actually possible when reception isn't carrying it alone.

Bring your toughest questions!

Today is World Patient Safety Day.

It’s easy to think of patient safety as a clinical-room issue. But a lot of it starts at the phone. A missed call, a patient who can’t get through and gives up, a symptom that never gets triaged because nobody picked up.

Getting the call answered properly, by someone trained to listen for the right things, is patient safety work too.

Let's chat: https://bit.ly/4xE5Yu9

Save the date. We’ll be exhibiting at the Lincolnshire LMC Practice Managers’ Conference on 24th and 25th September, at Belton Woods, Grantham.

If you’re a Practice Manager juggling staffing gaps and a phone that never stops, come and find us. We’d love to talk through what’s actually possible when reception isn’t carrying it alone.

More details to follow, see you there.

Human led. AI enabled. It’s a phrase that gets used a lot, so here’s what it actually means at LineIn.

Your clinically supervised human team still answers your calls, exactly as they always have. Voice AI sits alongside them, absorbing the surges.

Ask for a person any time, and you’re straight through to ours. Swipe through for the full picture.

Get in touch to book a 20 minute demo//bit.ly/4xE5Yu9

Reception turnover is at record highs, and it isn’t hard to see why. The phones don’t stop, and the pressure lands on the same desk every day.

34% of GP reception staff say stress is the reason they leave. Not the pay, not the hours.

Taking calls off the front desk protects the team you’ve already got. Swipe through to see how.

More info on how LineIn helps: https://bit.ly/4xE5Yu9

Knowle House Surgery tried the obvious fix first: adding more people to the phones. It made things worse, not better.

What changed was taking call handling off the reception desk altogether, and handing the whole headache to LineIn.

Two years on, the practice won’t go back.

Swipe through the numbers and read the whole case study: https://bit.ly/4zUnpbo

When LineIn takes over your call handling, four things change quickly: staffing volatility, queues, frontline pressure and GP capacity.

None of it is a vague promise. It’s what practices consistently tell us shifts first, in that order.

Swipe through to see what changes, then book a 20-minute demo to see it for your own practice: https://bit.ly/4xE5Yu9