Intoware

Would you want to do the job with the tools and information available today?

Finding the right instruction, entering the same detail twice, chasing missing information and writing everything up later all shape the working day.

The tools around a task should help people do good work, with the detail captured as the work happens and the report ready when it is needed.

What would make your working day easier?

Do you ever get to the end of a task and realise the admin still needs doing?

The work itself may have been straightforward, but the day becomes harder when the current instruction is difficult to find, the same detail has to be entered twice, or someone has to chase a missing photo later.

Each thing may only take a few minutes, but those minutes add up.

WorkfloPlus helps you keep the instruction and the evidence together while the work is happening, so the report is ready without having to reconstruct everything afterwards.

When the work is finished, the paperwork often begins.

With WorkfloPlus, you can capture checks, readings, photos and notes as you carry out the task, so the completed job report is ready when you are.

There is less to remember, less to reconstruct and less extra admin at the end of the day.

Do you have little frustrations in your working day that you’ve become so used to, you hardly question them anymore?

Perhaps you have to track down the latest instructions before you can begin, or write up a job at the end of the day when you’ve already taken the photos and made notes on site. Each time it happens, it takes a bit more effort to get the work finished.

When you’re thinking about how to attract and keep good people, their experience of doing the job deserves attention too. Having clear information, tools that are useful and fewer things to chase can make a difference to how the day feels.

With WorkfloPlus, you can follow the instructions for the task and capture photos, checks and sign-off as you go. Your report is ready when the job is complete, without the extra admin afterwards.

What’s one part of your working day you’d make easier?

Do you have to call the engineer before you can answer a customer’s question about an installation?

You may know the work is finished, but still need a photograph or an explanation of something that changed on site. Finding the answer can mean interrupting someone who is already working on another job.

Ahrend UK’s installers capture delivery, installation and customer sign-off in WorkfloPlus during the visit. The details come together in the completed report, giving the office something to refer to when a question comes in.

Do your engineers have everything they need before they start an installation, or are some details still passed on over the phone?

An experienced technician may know which checks to make and what usually causes problems, but someone covering the job may need more guidance. Even familiar work can change when the instructions are updated or the customer has a different requirement.

With WorkfloPlus, you can put the instructions, checks and evidence requirements into the steps of the job. The engineer can follow them on site, with useful detail available at the point they need it.

That gives you a more consistent way of carrying out installations as different people take on the work.

When a customer signs off an installation, can you see the details of the work alongside their approval?

If a question comes up later, you may need the photos, notes and details of anything that changed on site. Those are much easier for the engineer to capture while they and the customer can both see the finished work.

Ahrend UK’s installers use WorkfloPlus to capture delivery, installation and customer sign-off during the visit, so the details come together in the completed report. (Link in comments)

Do you ever have to chase an engineer for the details of an installation they finished days ago?

It might be a photo of the finished work, a change made on site or confirmation that the customer signed it off. The engineer probably knew the answer at the time, but once they’ve moved on to other jobs, it takes longer for everyone to piece together.

Ahrend UK’s installers capture delivery, installation and customer sign-off as they work, so those details are in the report when the job is finished. They’ve now used WorkfloPlus across more than 2,000 installations.

We’ve shared how they do it in the new case study. (Link in the comments.)