Formatech - Integrated Learning Centers

Turning customer interactions into lasting trust.

A look back at our latest Call Center for Success workshop.

The session focused on the skills that make customer support more effective in high-volume environments:
✔ Clear and confident communication
✔ Practical problem-solving
✔ Managing demanding customer interactions
✔ Handling high volumes with composure
✔ Building trust through empathy and professionalism

At Formatech, we deliver practical, industry-relevant training designed around the realities of today's customer-facing teams, across Lebanon, Iraq, the Gulf and MENA.

Ask About our upcoming workshops: https://www.formatechedu.com/contact

Compliance isn't a box to tick. It's a responsibility to understand.

HR and finance professionals working in Lebanon need practical knowledge of the regulations that shape salaries, taxation, VAT, employee relations and workplace policies.

Our Compliance Workshop Series gives professionals the knowledge to better understand and apply key Lebanese regulatory requirements.

Choose from:
CNSS & Taxation Workshop: Understand CNSS and taxation rules, salary-related requirements and their impact on HR policies.
Value Added Tax Workshop: Learn VAT rules, forms, regulations and procedures through practical application.
Lebanese Labour Law Workshop: Understand employer and employee rights, obligations and the key components of Lebanese Labour Law.

SPECIAL OFFER: Register for CNSS & Taxation + VAT and receive 50% OFF the Lebanese Labour Law Workshop.

The best defense starts with understanding the attack.

Cyber threats are evolving. Your skills need to evolve faster. CEH v13 takes ethical hacking beyond theory, combining 20 cutting-edge modules, AI-powered techniques and immersive hands-on labs to build the practical skills needed to identify vulnerabilities, understand attack methods and strengthen digital defenses.

You'll explore the full ethical hacking lifecycle, from reconnaissance and scanning to gaining access, maintaining access and covering tracks, while learning how AI can enhance your cybersecurity capabilities.

Develop the skills to:
✔ Find and fix vulnerabilities
✔ Master essential hacking tools and techniques
✔ Strengthen organizational security
✔ Protect against evolving cyber threats
✔ Apply AI to ethical hacking Skills

Think like a hacker. Build like a defender

Starting September 21, 2026

Limited seats available! Claim your spot: https://www.formatechedu.com/course/ceh-ethical-hacking-and-countermeasures

Your words can say one thing. Your tone can say another. Your body language can say something entirely different.

Effective face-to-face communication happens when all three tell the same story.

Join our Mastering Face-to-Face Communication Workshop and develop practical skills to communicate with greater confidence, consistency and impact.

Don't just communicate. Be understood.

Starting September 14 , 2026 | Instructor-Led | Sodeco Suite Hotel
Special Fee: $370 instead of $425| Coffee break included

Limited seats available! Claim your spot: https://www.formatechedu.com/course/mastering-face-to-face-communication-workshop

Suite Hotel

Make September the turning point for your Q4 career goals.

Formatech brings you industry-standard training designed to elevate your professional profile with top global bodies: PMI | ISACA | Microsoft | PECB | Cisco | CompTIA | AI Certs

Explore professional development across key areas including:
Cybersecurity
Artificial Intelligence
Data & Analytics
Project Management
Leadership & Management
Business & Professional Skills

What you gain:
✔ Industry-aligned training and practical learning
✔ Curricula reflecting current standards and certification requirements
✔ Globally recognized certification pathways
✔ Experienced instructors and 30+ years of training expertise

Don't wait for next year to level up.

View upcoming classes & enroll: https://www.formatechedu.com/schedule

Great decisions start with better problem-solving.

In business, challenges rarely come with straightforward answers. The ability to identify root causes, explore creative alternatives, evaluate options, and choose the right solution can make the difference between reacting to problems and solving them strategically.

The Creative Problem Solving & Decision Making Workshop equips professionals with practical tools and structured techniques to approach challenges with clarity, creativity, and confidence.
You'll learn how to:

✔ Recognise the root causes of problems
✔ Develop a structured problem-solving approach
✔ Generate and evaluate creative solutions
✔ Prioritise options and identify the best fit
✔ Make informed decisions and implement effective solutions
✔ Track the success of your decisions

Starting Date: September 23, 2026
Secure your seat today!

Register now : https://www.formatechedu.com/course/creative-problem-solving-and-decision-making-workshop

Numbers tell a story. Financial modelling helps you understand what comes next.

The Microsoft Excel Financial Modeling course equips you with the skills to transform financial data into structured models, analyse scenarios, build forecasts, and support smarter business decisions.

Whether you're working in finance, management, business, or analysis, strengthen your ability to move from data to insight and from insight to action.

Starting September 14, 2026

Ready to turn your Excel skills into a strategic advantage?

Register now : https://www.formatechedu.com/course/microsoft-excel-financial-modeling
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Q4 isn't just the end of the year. It's your last opportunity to invest in the skills that can shape what's next.

If you're planning your professional development, these certifications are worth putting on your radar:

Project Management
AI & Data
Cybersecurity
Cloud & Networking
Leadership & Self Development

Your next certification could be the skill that sets you apart in 2027.

Save this post. Choose your path. Start planning your Q4 skill upgrade.

Which certification are you targeting next?

Not every customer interaction will be easy. The difference lies in how you handle it.

The Handling Complaints & Difficult Customers Workshop equips customer-facing professionals with practical skills to stay calm, communicate effectively, manage challenging situations, and turn complaints into opportunities to rebuild trust.

In this 12-hour workshop, learn how to:
✔ Adopt the right attitude✔ Understand different types of customers✔ Recognize body language and customer behavior✔ Handle complaints with confidence✔ Manage difficult conversations in person and over the phone✔ Resolve issues and regain customer trust✔ Turn challenging interactions into opportunities for customer loyalty

Because great customer service isn't measured when everything goes right.
It's measured by how you respond when things go wrong.

Starting September 9, 2026

Limited seats available! Claim your spot: https://www.formatechedu.com/course/handling-complaints-and-difficult-customers-workshop
Link in bio!