Financial Dispute Resolution Service
FDRS is an independent dispute resolution scheme for consumers and financial service providers to use when they are unable to resolve a dispute.
08/02/2026
A young couple paused their plans after believing a break fee would cost them thousands.
Fast forward a year and they find out zero break-fees applied on their home loan.
Did they get bad advice?
Find out more in this Mortgage Broker case study 👀💵🔎
https://fdrs.org.nz/resources/case-studies
25/01/2026
Increased credit limits provided too much temptation for George.
He soon found himself in financial hardship, facing missed payments, late fees, and eventually debt collection.
Find out more about George’s Buy Now, Pay Later story at https://fdrs.org.nz/resources/case-studies
Merry Christmas from FDRS! 🎅
We’re closed from Saturday 20 December 2025 to Sunday 11 January 2026.
During this period, you can still get in touch with us by email or online. We will get back to you when we return in the new year, from Monday 12 January 2025.
https://fdrs.org.nz/resources/fdrs-christmas-hours-2025
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Contact the business
Telephone
Website
Address
142 Lambton Quay
Wellington
6011
Opening Hours
| Monday | 8am - 5pm |
| Tuesday | 8am - 5pm |
| Wednesday | 8am - 5pm |
| Thursday | 8am - 5pm |
| Friday | 8am - 5pm |