DC Fiber Network - Main Branch

📢 NETWORK SERVICE ADVISORY

🕙 August 17, 2026 | 2:00 PM

Dear Valued Customers,

Please be informed that our repair and service activities are temporarily suspended due to heavy rainfall, strong winds, and flooding in some areas.

For the safety of our customers and technicians, on-site services will resume once weather and road conditions are safe.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.

Please stay safe!
DC Fiber Network

📢 NETWORK SERVICE RESTORATION ADVISORY
📍 SAMPALOC AREA
🕙 August 10, 2026 | 10:45 AM

Dear Valued Customers,

Good day!

We sincerely apologize for the internet service interruption that affected the Sampaloc area starting Saturday at around 3:00 AM.

The interruption was caused by a truck accident that damaged a utility pole and our network lines. Because of the damage, our Network Team had to wait for the area to be cleared and made safe before starting the repair work.

We are happy to inform you that the internet connection was successfully restored on Sunday at around 7:30 PM.

We understand that internet service is important for your work, business, studies, and daily activities. We are truly sorry for the inconvenience and appreciate your patience while our team worked to restore the connection.

Thank you for your understanding

Thank you for choosing DC Fiber Network!

DC Fiber Network Team

📢 NETWORK ADVISORY – SAMPALOC AREA TODAY | 11:50AM

Dear Valued Customers,

We have identified the cause of the ongoing network downtime affecting the entire Sampaloc area.

Based on our initial assessment, nagkaroon po ng accident involving a truck and a utility pole, which resulted in damage to the poles and network lines, causing the loss of connection in the area.

At this time, Meralco is currently working on the repair and restoration of the affected poles and lines. Our Network Team will immediately begin the necessary fiber/network repairs once Meralco has completed their work and the area is safe for our team to proceed.

We sincerely apologize for the inconvenience caused. We understand how important your internet connection is, and we are closely coordinating with the concerned team to restore the service as soon as possible.

We will provide another update once our repair operations can begin.

Thank you for your patience and understanding.

📢 Network Advisory

Dear Valued Customers,

Na-identify na sa po ng aming Network Team ang root cause ng service interruption sa Tanay sampaloc rizal. Nagkaroon po ng equipment malfunction na nangangailangan ng replacement upang maibalik ang stable na koneksyon.

Base sa assessment ng aming technical team, ang repair at replacement ay maaaring tumagal ng humigit-kumulang 24 to 48 hours.

Rest assured na automatic pong magkakaroon ng service rebate ang lahat ng affected customers. Ang rebate computation ay magsisimula sa August 3, 2026, 1:00 PM, hanggang sa maibalik ang normal na serbisyo.

Humihingi po kami ng paumanhin sa abalang naidulot at taos-puso naming pinahahalagahan ang inyong pasensya at pang-unawa habang ginagawa namin ang lahat upang maibalik ang inyong internet service sa lalong madaling panahon.

Maraming salamat po.
DC Fiber Network Team
Tanay Sampaloc Area

📢 SERVICE ADVISORY

Dear Valued Subscribers,

Nais po naming ipaalam na mula July 7, 11:00 PM hanggang July 8, 5:00 PM ay maaaring makaranas ng intermittent to no internet connection ang ilang subscribers dahil sa isinasagawang network maintenance at system optimization. Ang ganitong maintenance ay karaniwang nagdudulot ng pansamantalang interruption habang isinasagawa ang mga kinakailangang network improvements. (Facebook)

📍 Affected Areas:
• Taytay, Rizal
• Antipolo City, Rizal

⏰ Maintenance Cycle: Every 4 hours
⏳ Estimated Downtime: 30 minutes to 1 hour bawat maintenance cycle.

Ginagawa po namin ito upang mas mapabuti ang stability, reliability, at overall performance ng aming internet service.

Humihingi po kami ng paumanhin sa anumang abalang maidudulot nito at lubos kaming nagpapasalamat sa inyong pang-unawa at patuloy na suporta.

Maraming salamat po!

DC Fiber Network Team

Please be advised that all DC Fiber Network offices will be closed on June 27, 2026 (Saturday) as we conduct our General Meeting.

During this time, our teams will be focused on important discussions and planning initiatives to further improve our services for our valued subscribers and partners.

Regular office operations will the next working day

For urgent concerns, you may still reach us through our customer support channels:
📞 Customer Service: +63 951 335 9444
📞 Billing Concerns: +63 930 027 4427

Thank you for your understanding and continued support.

DC Fiber Network

📢 Office Advisory

In observance of the holiday, all DC Fiber offices will be closed on June 12, 2026. Regular office operations will resume the following day.

For urgent concerns:
📞 Billing: +63 930 027 4427
📞 Customer Service: +63 951 335 9444

Thank you for your understanding.

📢 OFFICE ADVISORY

In observance of Eid al-Adha, please be advised that DC Fiber office staff will not be available tomorrow.

✅ Antipolo technicians will remain available for field-related concerns and services.
✅ Our online Customer Service Representatives (CSR) will still be available to assist you through chat support.

Thank you for your understanding, and wishing everyone a blessed Eid al-Adha.

📢 NETWORK ADVISORY
May 14, 2026

Due to the scheduled power interruption and Red Alert status announced in Rizal, DC Fiber Network will also experience temporary service interruptions in affected areas today from 6:00 PM to 10:00 PM.

Our network facilities may be affected by the ongoing power supply shortage from Luzon power plants. Restoration of internet services will automatically resume once commercial power becomes stable in your area.

We highly encourage everyone to:
• Charge devices and backup power banks early
• Keep modems/router unplugged during unstable power
• Restart your modem once power is restored

We sincerely apologize for the inconvenience and thank you for your patience and understanding.

DC Fiber Network
“Committed to keeping you connected.”

📢 NETWORK UPGRADE ADVISORY

Good day valued subscribers,

Please be advised that DC Fiber Network will conduct a scheduled network upgrade on:

🗓 Saturday, May 9, 2026
🕙 10:00 PM to 2:00 AM

During this maintenance activity, you may experience:
• Slow internet connection
• Intermittent connection
• Temporary no internet connection

This upgrade is part of our continuous effort to improve our network services and provide a better internet experience.

We apologize for the inconvenience and appreciate your patience and understanding.

Thank you for supporting DC Fiber Network.