ICT Innovations

Your AI Caller Must Now Say It Is a Machine. What Call Center Software Has to Change

EU AI Act Article 50 took effect on 2 August 2026 and requires a spoken AI disclosure at the start of a call. Here is what it changes inside a dialer, and why the FCC is heading the same way.

Your AI Caller Must Now Say It Is a Machine. What Call Center Software Has to Change - ICTBroadcast EU AI Act Article 50 took effect on 2 August 2026 and requires a spoken AI disclosure at the start of a call. Here is what it changes inside a dialer, and why the FCC is heading the same way.

Information Blocking Is Tightening. Your Open Source Fax Server Software Is In Scope

HTI-5 tightens the information blocking exceptions while loosening certification. If fax is how your records actually move, the risk sits in your delivery logs rather than your encryption.

Information Blocking Is Tightening. Your Open Source Fax Server Software Is In Scope - ICTFax – Open Source Fax Server Software HTI-5 tightens the information blocking exceptions while loosening certification. If fax is how your records actually move, the risk sits in your delivery logs rather than your encryption.

AI Training Went Everywhere. Proof Did Not. What a Smart Online Exam Measures

IDC puts the cost of the skills gap at $5.5 trillion, and 82% of enterprises say they run AI training. Only 18% of the people who took that training say it left them able to work on their own. That gap is a measurement failure.

AI Training Went Everywhere. Proof Did Not. What a Smart Online Exam Measures - ICT LMS IDC puts the cost of the skills gap at $5.5 trillion, and 82% of enterprises say they run AI training. Only 18% of the people who took that training say it left them able to work on their own. That gap is a measurement failure.

Your Analog Fax Line Has 180 Days. Fax Server Software Is the Way Out

AT&T began decommissioning copper in about 500 wire centers in June, and business lines get 180 days of notice before the dial tone stops. Here is what that does to the fax machine nobody has thought about in years.

Your Analog Fax Line Has 180 Days. Fax Server Software Is the Way Out - ICTFAX, The best Fax server software AT&T began decommissioning copper in about 500 wire centers in June, and business lines get 180 days of notice before the dial tone stops. Here is what that does to the fax machine nobody has thought about in years.

We Released Two More Open Source Libraries: Streaming TTS for Calls and 21 CRM Connectors

Two pieces of our contact center stack are now open source. piper-tts-server handles paced streaming text to speech for live calls, and php-crm-connectors puts 21 CRMs behind one PHP interface.

We Released Two More Open Source Libraries: Streaming TTS for Calls and 21 CRM Connectors - ICT Innovations Two pieces of our contact center stack are now open source. piper-tts-server handles paced streaming text to speech for live calls, and php-crm-connectors puts 21 CRMs behind one PHP interface.

The EU Now Requires Your Live Support Software to Admit It's AI

Article 50 of the EU AI Act became applicable on 2 August 2026. If your chat widget answers with AI and doesn't say so, that's now a compliance question rather than a design preference.

The EU Now Requires Your Live Support Software to Admit It's AI - ICTDesk — Open Source Live Support Article 50 of the EU AI Act became applicable on 2 August 2026. If your chat widget answers with AI and doesn't say so, that's now a compliance question rather than a design preference.

ICTFax Now Runs From One Docker Command

Official ICTFax images are live on Docker Hub and GitHub Container Registry. Rocky Linux 8, FreeSWITCH 1.10.12, the fax toolchain and the dashboard, all in one container that boots and works.

ICTFax Now Runs From One Docker Command - ICTFax – Open Source Fax Server Software Official ICTFax images are live on Docker Hub and GitHub Container Registry. Rocky Linux 8, FreeSWITCH 1.10.12, the fax toolchain and the dashboard, all in one container that boots and works.

We Open Sourced an Asterisk AI Voice Agent and the AudioSocket Library Under It

Two new open source releases: a self-hosted Python sidecar that turns an Asterisk call into a spoken LLM conversation, and the AudioSocket protocol library for Node that sits underneath it.

We Open Sourced an Asterisk AI Voice Agent and the AudioSocket Library Under It - ICT Innovations Two new open source releases: a self-hosted Python sidecar that turns an Asterisk call into a spoken LLM conversation, and the AudioSocket protocol library for Node that sits underneath it.

Two Zero Dependency Node.js Clients for Asterisk AMI and FreeSWITCH ESL

We published asterisk-ami-node and freeswitch-esl-node on npm. Both are MIT licensed, carry no runtime dependencies, ship TypeScript types with ESM and CommonJS builds, and come out of the protocol work behind pbx-mcp.

Two Zero Dependency Node.js Clients for Asterisk AMI and FreeSWITCH ESL - ICT Innovations We published asterisk-ami-node and freeswitch-esl-node on npm. Both are MIT licensed, carry no runtime dependencies, ship TypeScript types with ESM and CommonJS builds, and come out of the protocol work behind pbx-mcp.

We Released pbx-mcp: One AI Tool Surface for Asterisk and FreeSWITCH

pbx-mcp is our new open source MCP server. It lets an AI assistant inspect channels, SIP registrations, trunk status and dialplan on both Asterisk and FreeSWITCH, using one set of tools instead of two command sets.

We Released pbx-mcp: One AI Tool Surface for Asterisk and FreeSWITCH - ICT Innovations pbx-mcp is our new open source MCP server. It lets an AI assistant inspect channels, SIP registrations, trunk status and dialplan on both Asterisk and FreeSWITCH, using one set of tools instead of two command sets.