Mediatel DATA

How much AI is enough in banking?

At Future Banking Summit, Bogdan Ilinca, Product & Innovation Lead at Mediatel DATA, will bring a perspective shaped by experience across banking, contact center operations and technology.

The conversation will go beyond what AI can automate and focus on what truly matters: when automation improves the customer experience, when human interaction remains essential and how the two can work better together.

📅 October 9
🎙️ LIMITLESS CONNECTION: AI, Banking and the Human Touch

One question, many perspectives. Let’s talk.

How do you end a full day at Customer Experience Forum? With great conversations, new connections… and a few drum beats. 🥁😊

Yesterday in Chișinău, Adrian Mîndreanu and Dragos Grigorovici reconnected with clients, met partners and exchanged ideas around CX, technology and real contact center challenges.

A big thank you to Marketing Insiders Group for bringing everyone together, and to our clients and partners for the trust, the conversations and the openness to share ideas.

And, of course, Adi found time to test a different kind of technology. 😃

Until next time, Chișinău! 👋🇲🇩

A Day in the Contact Center. 2026 Edition. 🎤

Today, our colleague, Adrian Mîndreanu, took the stage at Customer Experience Forum – Chișinău to talk about how the work of agents and supervisors is changing; what became easier, what technology can genuinely improve, and what still matters.

From AI and automation to guidance, trust 💙 and the growing complexity of human conversations, the session focused on one simple idea:

𝗧𝗵𝗲 𝗯𝗲𝘀𝘁 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘀𝗵𝗼𝘂𝗹𝗱 𝗿𝗲𝗺𝗼𝘃𝗲 𝗳𝗿𝗶𝗰𝘁𝗶𝗼𝗻, 𝗻𝗼𝘁 𝗮𝗱𝗱 𝗺𝗼𝗿𝗲 𝗼𝗳 𝗶𝘁.

Chișinău, we’re on. 😊🇲🇩
Customer Experience Forum started with an honest conversation about AI, mistakes, expectations and what really happens behind the scenes of CX transformation.

The opening debate — “PLEASE HOLD. OUR AI IS EXPERIENCING EMOTIONS” — already brought some strong perspectives to the room, including one from our colleague Adrian Mîndreanu.

Adi will be back on stage later today with his own session.
Stay tuned. 🎤

Marketing Insiders Group 🩵

We’re here and ready! 🚀

The Mediatel DATA team has arrived at Vodafone Tech City, ready for conversations about connected customer experiences where voice, WhatsApp, chat, email, social media, Google Reviews and video come together, with customer context preserved across every interaction.

Whether it’s HoReCa, retail, banking, utilities or public services, the goal remains the same: turning every conversation into meaningful action.

Come meet us and let’s talk technology, customer experience and what comes next.

Every channel. Every interaction. One connected experience. 💙

How can banks turn everyday customer interactions into better experiences?

This was one of the ideas at the heart of our recent discussion with the Exim Banca Romaneasca team, during their visit to Mediatel Data.

We explored how 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 can help banks move beyond reviewing only a small sample of interactions and turn customer conversations into actionable insight:

🔍 identify recurring customer needs and sources of friction
📊 monitor service quality and compliance more consistently
💬 understand sentiment across voice and digital channels
🎯 uncover opportunities for better processes, coaching and customer experiences

More than a technology conversation, the meeting was an open and valuable exchange of perspectives with a team we truly appreciate.

Thank you, Exim Banca Românească, for the visit and for the special collaboration we continue to build together. 🤝🏻

One city. Many services. One communication layer. ⚡

On September 22, Mediatel Data is joining Vodafone Tech City – Open to New. Open to Technology.

From hospitality and retail to banking, utilities and public services, every industry needs the same thing: 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝘁𝗵𝗮𝘁 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀𝗹𝘆 𝘁𝗼 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗽𝗲𝗼𝗽𝗹𝗲, 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗮𝗻𝗱 𝗮𝗰𝘁𝗶𝗼𝗻𝘀.

💬 A customer can start a conversation on WhatsApp, continue by phone, receive video assistance and later leave a Google Review, while every interaction and its full context remain connected in the same workspace.

Meet us at the event in the HoReCa area and see it in action.

📍 September 22 | Bucharest

Last call: registration closes tonight.

🔗 Register here: https://www.vodafone.ro/business/deschis-la-nou/eveniment-deschis-la-nou

See you in the city built for what’s next.

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Chișinău, here we come. 🇲🇩

We like initiatives that bring people around the same table to share ideas, experiences and honest perspectives on what better customer experience really means.

That’s why we’re happy to support the Customer Experience Forum – Chișinău 2026 as an Intelligence Partner.

A big thank you to Marketing Insiders Group for bringing this first edition to the Republic of Moldova and creating the space for these conversations.

We’re looking forward to meeting the local CX community and contributing with a practical perspective from the contact center world.

📍 Chișinău
📅 23 September 2026

What does a day in the contact center look like in 2026?

On September 23, Adrian Mîndreanu, Head of Product & Innovation at Mediatel Data, will take the stage at Customer Experience Forum Chișinău to talk about how the work of agents and supervisors is changing, what became easier, what technology can genuinely improve, and what still matters.

A practical look at the realities, shifts and questions shaping today’s contact center.

We’re glad to support the first Customer Experience Forum in the Republic of Moldova and to be part of the conversation. 🇲🇩

📍 Orange {kITchen}, Chișinău
📅 23 September 2026

See you there!

Different industries. Many of the same questions about what comes next.

This morning, Mediatel Data joined the Forbes Romania Real Estate Breakfast, a conversation around the transformations shaping the industrial and logistics market.
The agenda went beyond real estate itself — from changing business needs and market dynamics to broader perspectives on technology, efficiency and AI.

For us, it was a good opportunity to step outside our usual industry, listen to how other businesses are adapting and exchange perspectives with people from different sectors.

Thank you, Forbes Romania, for the invitation and for creating the space for these conversations.