KAI - Tenant Support App

Case Study: “Wear and Tear”

The Situation

After two years in a rental house, Lisa expected to receive her full deposit back.

Instead, she was charged for faded paint, small furniture marks and minor scuffs.

The landlord considered these damage.

Lisa believed they were normal wear and tear.

Neither side had detailed move-in documentation.

What we learnt

Without a documented baseline, everything becomes open to interpretation.

How KAI helps

✓ Detailed condition reports

✓ Before-and-after comparison

✓ Room-by-room documentation

Case Study: The Missing Move-In Photos

The Situation

Sarah rented a one-bedroom condo in Bangkok. The agent completed a quick inventory, but Sarah didn’t take her own photos because everything looked clean.

Twelve months later she was charged 18,000 baht for marks on walls, damaged blinds and scratches to furniture.

Without evidence of the property’s original condition, she had little ability to challenge the deductions.

What we learnt

The most valuable evidence is created on the day you move in, not the day you move out.

How KAI helps

✓ Guided move-in inspection

✓ Structured photo and video record

✓ Inventory linked to every room

Sign up for your free account today and protect your deposit

KAI Case Study: When the Rules Changed After Move-In

The Situation

A young expat family with a five-month-old baby had recently moved into a Bangkok condominium when the landlord asked them to sign an amendment to their tenancy agreement.

The amendment introduced a new rule prohibiting cooking inside the apartment. The family were told that if they refused to sign, their tenancy could be cancelled.

Faced with the possibility of losing their home, they wanted to understand their rights before responding.

How KAI Helped

The first step was to upload the original tenancy agreement into KAI.

Within minutes, KAI reviewed the lease and confirmed there was no restriction on cooking, no clause allowing the landlord to introduce new conditions after the tenancy had started, and no contractual right to terminate the tenancy simply because the tenants declined to sign the amendment.

The family now understood both their position and the practical realities of renting in Thailand.

Rather than sending emotional messages or arguing with the landlord, they used KAI’s AI Message Creator to prepare a calm, respectful and professionally worded response. Every reply from the landlord and agent was then fed back into KAI, which generated the next response based on the conversation so far.

Throughout the process, every message, attachment and conversation was automatically stored, time-stamped and linked to the tenancy record. Instead of dozens of disconnected messages, the family built a complete chronological record showing exactly what had been requested, when it was requested and how each party had responded.

As the discussion developed over several days, KAI became the family’s evidence file, communication history and audit trail.

The Outcome

After several calm and well-structured exchanges, the landlord accepted that the original agreement remained in force and withdrew the proposed amendment.

The tenants remained in their home, continued to cook as permitted under their lease, and no legal action was required.

Perhaps most importantly, because every conversation remained respectful and focused on the facts rather than emotion, the relationship between the landlord and tenant remained positive.

Key Lesson

Most tenancy disputes in Thailand are not won by the person who argues the loudest.

They are resolved by the person who can calmly demonstrate what was agreed, what was communicated and what actually happened.

That’s why KAI was built. It doesn’t just answer questions about your lease. It creates a complete, time-stamped record of your tenancy—from reviewing the agreement before you sign, to documenting the property at check-in, generating professional communications throughout the tenancy, and preparing you for a smooth handover and deposit return.

1 in 3 tenants we surveyed experienced an issue with their tenancies with half of them having to fight to have their deposit returned. KAI is available nationwide and has already helped 100s of people since in launched just last month

KAI - Tenant Support App

Hi guys. Just a quick insight from speaking to renters across Thailand:
1 in 3 tenants told us they’ve experienced problems with:
👉 getting deposits returned
👉 unclear move-out charges
👉 maintenance disputes
👉 or agreements that were vague and difficult to interpret

Most people only realise the gaps in the agreement when something goes wrong later.
I’m currently building KAI, a tenant support platform designed to help renters:
✅ understand their agreement properly
✅ manage maintenance and communication clearly
✅ document their tenancy from day one
✅ and reduce friction around deposits and move-out

The early version is now available for free during our pre-launch testing phase.

If you’re renting in Thailand and want to try it out, I’d genuinely appreciate your feedback as we continue improving the system.

Every month, tenants lose deposits in Thailand.

Not because they “did something wrong”
But because they didn’t realise how the system works.

No documentation at move-in
No clear record of issues
No structured communication

Then at move-out:
– deductions appear
– timelines stretch
– responses slow down

And suddenly:

The deposit you assumed was “safe”…
Isn’t.

This is avoidable, but only if you understand the rules early.

Every month, tenants lose deposits in Thailand.

Not because they “did something wrong”
But because they didn’t realise how the system works.

No documentation at move-in
No clear record of issues
No structured communication

Then at move-out:
– deductions appear
– timelines stretch
– responses slow down

And suddenly:

The deposit you assumed was “safe”…
Isn’t.

This is avoidable, but only if you understand the rules early.

Learn more https://switchonkai.com/

KAI Tenant Support AI App An AI Tenant Guide for Rental Management in Thailand