Insurance Management Services

There's a version of health plan administration where you call a number, leave a message, get a ticket, and wait. The person who eventually responds doesn't know your company, hasn't read your plan, and is working from a script.

When you call IMS, you reach someone in Amarillo who knows your account. We're locally owned, we've been here since 1983, and this community is our home too.

Employers who've been with us for decades will tell you the relationship is worth as much as the service. We'd like to think they're the same thing.

imstpa.com | (800) 687-5944

Self-funding gets a reputation for being complicated, and it can be if you're doing it without the right people beside you.

The idea itself is straightforward: instead of sending a premium to a carrier who keeps what's left over, you fund claims directly and keep the savings when your workforce stays healthy. You get transparency, flexibility, and control over a major line item in your budget.

What IMS brings to that equation is 40+ years of knowing how to make it work; the plan design, the claims administration, the cost containment, the member support, the compliance. All of it, under one roof, from a team that picks up the phone when you call.

If you've been curious about self-funding but weren't sure where to start, that's exactly what we're here for.

imstpa.com | (800) 687-5944

Most employers have no idea how their healthcare dollar is actually spent. The national carriers like it that way.

IMS believes the opposite. You should know exactly what your plan is spending, where, and why. That's why we provide detailed reporting, real tracking, and a team that can walk you through every number.

When you can see the data, you can make smarter decisions. With IMS you get better plan design, targeted cost controls, benefits that match your workforce's needs.

Transparency isn't a feature at IMS, it's a principle.

(800) 687-5944 | imstpa.com

May we never forget that freedom isn't free. We remember those who gave everything in service to our country.

We’re grateful for their sacrifice and proud to live in a community that honors them.

We're closed today to honor our fallen soldiers and servicemen and women.

The most expensive healthcare surprises are usually the ones nobody saw coming.

IMS's managed care program is built to change that. Before major procedures are approved, our team reviews them for medical necessity, protecting your employees from unnecessary risk and your plan from unnecessary cost.

For members dealing with serious, ongoing conditions, we provide case management support to help coordinate care, reduce complications, and improve outcomes.

Good benefits aren't just reactive, they're preventive. Because a healthier workforce means fewer claim surprises and more predictable costs for your business.

(800) 687-5944 | imstpa.com

Moms, we'd be nothing without you. Thank you for loving unconditionally, and giving of yourselves gracefully.

Have a blessed Mother's Day.

You've probably heard "self-funded health plan" and assumed it means something complicated or risky. Let us clear that up.

With a self-funded plan, your company pays claims as they come in, instead of sending a large premium to a carrier who pockets the difference. IMS handles everything in between: the claims, the compliance, the network, and the support.

What you keep: control over your plan design, transparency into where every dollar goes, and the savings when your workforce stays healthy.

No hidden margins. No cookie-cutter coverage. No surprises.

IMS has been helping employers self-fund successfully since 1983. We know how to make this work for businesses of every size. If you're ready for a team that knows what they're doing, let's talk.

imstpa.com | (800) 687-5944

There's a version of healthcare administration where you wait two weeks for a canned report that doesn't show you what you actually needed to know. We've heard that story from employers plenty of times.

Our in-house IT team builds the tools our clients use, claim tracking, eligibility updates, reporting dashboards that show you what's happening with your plan without requiring a manual to read them. When you need something specific, we can build it. We're not waiting on a third-party vendor or working around someone else's template.

Better decisions start with understanding what's actually going on. We make sure you always do.

imstpa.com | (800) 687-5944

Kaley Ward leads in one of the most important areas at IMS, claims. It’s detailed work, high responsibility, and it matters to every employer and employee we serve.

For her, it’s also personal.

When asked what she enjoys about her job, she says, “There’s a saying that if you love what you do, you’ll never work a day in your life, and that couldn’t be more true. I’m truly grateful to have found that sense of purpose and passion with IMS.” That mindset shows up in how she leads her team and approaches every claim. Kaley is great at accuracy, accountability, and making sure people are taken care of when it counts.

Outside the office, Kaley and her husband spend their time traveling, with New Orleans at the top of the list. “The food is incredible, the people are wonderfully welcoming, and there’s always something exciting to see or do.” At home, you’ll find them in the garden or in the kitchen, cooking together.

Ask Kaley what her favorite thing about IMS is, and her answer says a lot about the culture here. To her, IMS is more than a job. It’s a family. It’s a place where people collaborate, solve problems, work through challenges, celebrate wins, and share everyday life together. Over time, those moments build trust, camaraderie, and meaningful relationships rooted in shared goals and mutual respect.

That pride runs through everything she does. Pride in the work. Pride in the people. Pride in doing the job well.

Kaley, we’re thankful for you and the way you show up for your team and the people we serve.