Itential

Thank you to everyone who joined the EMEA Customer Advisory Board in Munich last week.

It was a full day of insights on how leading teams are implementing FlowAI to bring governed agentic operations into production, with a featured presentation by Shirish Basant Rai of C**t Technology Services sharing their path to autonomous networks.

We’re already looking forward to the next one. 🍻

A Tier-1 telecom came with a clear ask.

Four days to validate FlowAI for agentic operations. Their own engineers building with Itential in a support role, not leading.

By the end of the week:
✓ Five FlowAgents built across SD-WAN, IP/MPLS, and branch connectivity
✓ A spec-driven agent designed, built, self-tested, and delivered a full use case in under 15 minutes
✓ End-to-end multi-domain service flows with human-in-the-loop approvals routing through their existing change management process
✓ Two architects who could demo FlowAI to their own leadership

"The speed at which my team was able to build this was a shock. This was one of the best POCs we've ever run."

Full customer story in comments 👇

Cisco's Cloud Control is the latest signal: the era of agentic operations is here.

Itential CTO Chris Wade gave his take to Futuriom: the industry has moved "from concept to commitment" on agentic ops.

Every major vendor is now shipping an AI agent for their stack. The problem is what happens when none of them were built to work together.

Enterprises don't run on a single vendor's stack. Operationalizing a growing set of multi-vendor agentic capabilities across that reality is a bigger problem than most teams realize.

That’s the real challenge facing infrastructure teams in the agentic era. It’s not just a new set of agentic tools. It’s the integration challenges that come with it.

Full article: https://www.futuriom.com/articles/news/how-ciscos-cloud-control-launch-helps-validate-agentic-operations/2026/06?utm_source=Facebook&utm_campaign=itential&utm_medium=social

Where does your team land with agentic ops in multi-vendor environments, still experimenting or ready for production?

www.futuriom.com

That's a wrap on AutoCon 5. 🍻

Chris Wade just closed out the show with a practical take on how network teams can bring agentic practices into our existing automation frameworks.

The core argument: the engineers who've spent 20 years wrestling brittle scripts, multi-vendor sprawl, and 2am change windows aren't the ones AI leaves behind. They're the ones best positioned to lead the shift.

We can't wait to see how this community takes on the next evolution.

Thank you Munich. What a week.

Joksan Flores built a full agentic orchestration system from scratch to understand exactly what enterprise production requires.

It worked. Then he made the list of what it didn't have, and realized those gaps ultimately became his problem to solve – forever.

Every CVE patch, every auth hardening project, every compliance audit. That’s the real long term cost when you build a system like this in-house, not just the build cost.

Check out his full insights 👉

Agentic Orchestration: Why DIY Isn't Production-Ready I built a working agentic orchestration system from scratch – and discovered exactly what enterprise production requires. Here's the honest gap analysis.

Missed the VibeOps Lounge at Cisco Live? The top sessions are now on-demand. 🖥️

John Capobianco walked a live crowd through FlowAI the day after it hit GA. Three working agents built in 30 minutes. One read interface state off a device with pyATS and bulk-synced to NetBox. Another tested interfaces and emailed a health report.

Watch how he built them, then catch the sessions on MCP, Spec-Driven Development, and NetClaw:
👉https://www.itential.com/resource/videos/vibeops-lounge-sessions/?utm_source=Facebook&utm_campaign=itential&utm_medium=social

VibeOps Lounge On-Demand: Agentic Ops Live | Itential Real agents, real networks. Stream four on-demand VibeOps Lounge sessions from Cisco Live 2026 on FlowAI, MCP, spec-driven development, & Netclaw – hosted by John Capobianco.

Day 2 at AutoCon 5. The VibeOps Lounge is open. The agents are ready. 🤖

Come find us at the booth for live demos of FlowAI and see how FlowAgents take network engineers from intent to governed, automated action.

Real agents. Real networks. Production-ready in minutes. Bring your hardest infrastructure problem.

Tomorrow, don’t miss Chris Wade's closing keynote: How NetOps Can Embrace AI to Lead Innovation @ 9:10 AM on the main stage.

Prost to automation 🍻

Full schedule → https://www.itential.com/resource/events/network-automation-forum/?utm_source=Facebook&utm_campaign=itential&utm_medium=social

Your incident alerts fire faster than ever. Someone still has to run the triage.

That gap is the problem. The detection-to-remediation handoff is still an engineer getting paged at 2am to log in and run commands, then write a report.

Joksan Flores built a FlowAI agent to close that gap. A ServiceNow incident triggers the agent. The agent reads the ticket, runs diagnostics on the device, identifies root cause, updates the ticket with full findings. End-to-end Tier 1 triage.

Guardrailed, auditable, no manual steps required.

Watch the demo 👉

Agentic Troubleshooting for ServiceNow | Itential FlowAI Demo See how a troubleshooting agent built on Itential FlowAI auto-triages a ServiceNow incident to run diagnostics, identify root cause, and update tickets.

AutoCon 5 is HERE and the VibeOps Lounge is OPEN. 🔥

Munich, we've got a stacked week lined up:
✓ Live FlowAI demos already started – agents running against real networks
✓ A stocked swag table
✓ Chris Wade's keynote closing out the show Friday morning

Real agents. Real networks. Real conversations. All week.

Come find us on the expo floor.