Platform28

We combine Multichannel Contact Center, PBX, IVR, and Network Call Routing into a single platform. Platform28 is the Robust Communications-as-a-Service Provider for the Enterprise.

* 150,000 Active Users
* 600M+ Interactions Monthly
* 99.999% Availability
* Zero Customer Turnover
* Open Architecture for simple integration
* Intuitive user interface provides easy access to critical Business Intelligence

Our scalable cloud communications platform easily integrates with back-end systems and social media services such as Twitter. Organizations seeking a communications provider with large-scale proven deployment experience and a history of delivering improved business productivity choose Platform28. For over five years and counting, the platform has handled over 600 million interactions each month with carrier-grade reliability, and no major or critical tickets. Since 2001, Platform28 has been helping government agencies, enterprise and US Tier 1 carriers streamline their communications, drive business efficiency, and deliver an excellent customer experience. Platform28 is headquartered in Atlanta, GA. Specialties
Multichannel Contact Center, PBX, IVR, Network Call Routing, Cloud Contact Center Software, Cloud Applications, Cloud Technology, Customer Service Software and Applications, CaaS, Customer Engagement, Customer Experience, Large Scale Cloud Communications Deployment