TTEC Digital
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We bring humanity to business. Learn more at ttecdigital.com.
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
T-minus one hour until "Run It Like a Lab"! Hear more from James Bednar on what we'll be covering with our friends from TTEClife, along with Andrew J. Santoro from Bank of America and Ryan Moore from DailyPay. Join us at 3:30 p.m. at Customer Contact Week to learn how to rewire your operating model using methodologies borrowed from product and growth teams to continuously test IVR flows, agent scripts, AI interventions, and more.
Hear from Elsa Carreker Wilson, our VP of Partnerships, on why one of the most important tasks for any org is to be their own customer.
06/16/2026
Nathan Galloway, our Executive Director of Google Solution Architecture, on our most recent GECX Hackathon with Google Cloud: "I left the Dallas Hackathon with even more energy than I started the day with. When you remove the pressure and give enterprise leaders the space to experiment with Google's CX Agent Studio, you really don’t want the day to end. Once the teams realized they were holding the keys to the exact same tech used by the world's most recognizable CX brands, the momentum was unstoppable. And the projects they built were sensational." 🪄
06/10/2026
What a nice time we've had so far at 😉 — stop by booth CON8 on the last day today to talk about how we can help you activate modern, AI-enabled customer experiences that boost employee experience, customer experience, and customer loyalty through our NiCE partnership and Platinum Partnership status.
06/09/2026
Together, NiCE and TTEC Digital bring something special to CX: AI-powered technology that orchestrates the full customer experience, paired with the expertise to design, execute, and optimize it so outcomes are durable—not just impressive at launch.
Stop by booth CON8 at to meet our team and talk about all of the above.
"If we can reduce the number of Saturdays our team members are working, they're going to be happy about that. We made the decision from an efficiency standpoint to change the schedules, and this was a huge win for the team." — Katrina Lafferty, Communication Center Assistant Manager at 4Front Credit Union
Listen in to hear how we helped 4Front improve the employee and customer experience. ↘️
We've been awarded NiCE Platinum Partner Status and can't wait to celebrate at in Orlando next week!
The designation reflects our depth of technical and delivery expertise across the NiCE portfolio, and no one can speak to it better than our own Bradford Scott, VP of our NiCE Practice here at TTEC Digital. Listen in & visit us June 8-10 in booth CON8 at the conference.
"Asking employees, agent assist tools, or self-service bots to literally 'talk like a caveman' to reduce costs is not realistic, and it would hurt the customer experience. The real lesson is that CX leaders can no longer afford to treat AI consumption as a black box, because unchecked usage quietly erodes value and can put entire initiatives at risk."
Ryan Boyer, our Solutions Architect, AWS Practice, covered three places to look right now to quickly surface waste and pressure test your consumption strategy in our newsletter (complete with "The Office" references): https://ttecd.co/3RTXNtz
05/26/2026
We’ve been recognized with Amazon Web Services Financial Services Competency designation! Read more here: https://ttecd.co/4f8yMEL
“The AWS Financial Services Competency underscores our commitment to helping financial institutions innovate with confidence while meeting the highest standards for security, compliance, and customer experience. By combining deep financial services expertise with AWS cloud and AI powered solutions, we enable our clients to deliver more intelligent, personalized experiences that build trust and long-term customer value.” – Will Treacy, our Vice President of Global Sales
05/25/2026
On Memorial Day, we’d like to honor the brave men and women who made the ultimate sacrifice in service to our country. Today serves as a reminder of the sacrifice and strength they’ve given on our behalf – may we never forget their bravery.
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