Cavalry Works

Your vendor didn't ghost you. Your approval process ghosted them.

Here's what we see happen weekly: A tenant submits a work order on Monday. It sits in your inbox until Wednesday. You finally review it Thursday morning and send it to your vendor. They get back to you Friday with an estimate. You're in a meeting, so approval doesn't go out until Monday. By then, the tenant has stopped believing anything will happen.

The repair that could have been done in four days or less just became a two week ordeal. And somehow your vendor looks unreliable.

Maintenance is not just a repair problem. It's an operations problem. The 48 hour silence window before anyone notices something isn't moving destroys completion speed and tenant trust.

Cavalry handles the whole chain. 24/7 dispatch. No approval delays. 55% faster completion on average. Your vendors don't ghost. Your process stops creating bottlenecks.

Ready to close the approval gap? Let's talk.

Estimating prices is one of the toughest aspects of managing a maintenance department, often taking years to master.

However, it can be expedited.

When we were a GC, I personally contacted hundreds of PMCs weekly, with 95% uninterested in our services. Yet, 99% would likely value access to all local vendor pricing, a database that currently doesn’t exist but is crucial for accurate price estimates.

Next best thing?

In new markets, we accelerate learning by onboarding as many vendors as possible, obtaining their price lists, and testing their services.

Though this requires effort, the cost savings for owners and reduced turnaround times for tenants and a maintenance team are well worth it, to us!

Make-Ready completed in

Vendors are not lenders.🛑

Some Owners just don't care.

Here's the reality:

Owners can choose the path of least resistance when a needed repair is out of their budget.

Their options:

1.) Wait for funds and risk tenant dissatisfaction and bearing the consequences of that.

2.) Get it repaired anyways and pay the vendor way beyond the NET30 terms.

By making sure the funds are there, or not, you could potentially mitigate the situation by assigning a vendor who offers financing.

I recommend protecting your vendors and the long term relationships you've built with them. Be the arbiter between all parties involved.

Sure, your clients bring in most of your revenue, but over time this is the best approach considering you need these vendors to service 90% of your clients who do pay on time.