instED LLC

Yesterday, Jennifer Wall and Lauren Gray represented instED at the Mass Aging Access Fall Conference, where one message in particular resonated with us: healthcare needs to move beyond the traditional brick-and-mortar model.

During his keynote, Dr. Kiame Mahaniah, Massachusetts Secretary of Health and Human Services, spoke about expanding access through innovative care models like telehealth and remote care. Those themes continued throughout the conference, with discussions around MIH and Hospital at Home showing just how much "care without walls" is becoming part of the healthcare conversation.

These conversations reinforced the growing emphasis on making care more accessible, convenient, and connected to the needs of patients and communities.

We're excited to attend the Mass Aging Access Fall Conference tomorrow, September 23 and connect with healthcare leaders from across the region.

If you're attending, be sure to stop by and talk with Gray to learn how instED delivers personalized, patient-centered care that supports providers, engages members, and helps health plans achieve meaningful outcomes.

We look forward to seeing everyone in Boxboro!

Twenty-five years later, we continue to remember the lives lost on 9/11 and the heroes who answered the call when they were needed most.

We are grateful to the first responders who put service above self every day. Thank you for your courage, sacrifice, and unwavering commitment to serving others. Your dedication helps keep our communities safe, supported, and strong, and we are grateful for all that you do.

At instED, we believe healthcare works best when innovative technology and compassionate people come together.

Our platform was built with patients in mind, making it easy to request care, connect with experienced clinicians, and receive treatment in the comfort of home for many non-emergency medical needs. From coordinating visits and providing real-time support to helping patients access diagnostics, treatments, and follow-up care, instED helps bring high-quality healthcare directly to you.

Our app and portal are here to make requesting visits quick and easy, and when you need to connect with a live person, our nurses are ready to answer your questions, provide personalized assistance, and help ensure you receive the care you need.

instED - On-Demand Medical Care in the Comfort of Home Our highly-trained paramedics treat non-emergency medical needs safely at home. A convenient alternative to trips to an urgent care center or hospital ER. Request a visit today.

This week, we're celebrating National Health Center Week and recognizing the Community Health Centers that provide high-quality, accessible care to millions of patients across the country.

The 2026 theme, “Building Innovative Care Where It Matters Most," highlights the innovative, patient-centered solutions that improve access to care and strengthen communities.

At instED, we're proud to support organizations that are expanding access, improving outcomes, and creating innovative pathways to care.

Last year, instED completed more than 12,500 in-home encounters with over 5,500 patients enrolled in Medicare Advantage, Medicaid, and dual-eligible plans. Nearly 90% of those visits ended with the patient remaining safely at home the same day.

More than 50,000 encounters delivered to date. An 80 or higher Net Promoter Score. A 4.9 out of 5 Google rating across more than 1,600 reviews. Mobile Integrated Health providers arriving in under three hours on average.

Behind every number is a team of mobile health providers, nurses, physicians, nurse practitioners and coordinators who show up 365 days a year for patients with complex health needs, addressing acute care needs in the home as a trusted alternative to the Emergency Department.

Read the full report here: https://www.insted.us/bridging-the-access-gap-for-patients-with-complex-health-needs/

Congratulations to instED's Medical Director Sarah Gilbert on the extraordinary honor of receiving the Leadership in Certification Award from the American Board of Physician Specialties.

Established this year to recognize Dr. Gilbert's exceptional leadership and lasting contributions, this award marks a significant milestone. Beginning next year, the award will carry her name as the Sarah E. Gilbert, MD, Leadership in Certification Award, a lasting tribute to the impact she has made and the leaders she continues to inspire.

This award recognizes an ABPS Diplomate who demonstrates exceptional and sustained dedication to leadership, excellence in certification, specialty competencies, subject matter expertise, and advocacy for lifelong learning, qualities that Dr. Gilbert has embodied throughout her remarkable career.

With 30 years of service to ABPS and 35 years in Emergency Medicine, Dr. Gilbert's impact on the profession is immense. Her contributions have included serving as past President of ABPS, Chair of the Basic Documents Committee, Member of the ABPS Board of Directors, and Director on the Board of Certification in Emergency Medicine (BCEM).

Today, Dr. Gilbert continues her commitment to improving patient care as instED's Medical Director, bringing her expertise and dedication to the hundreds of patients she serves.

Congratulations, Dr. Gilbert, on this well-deserved recognition. We are so grateful to have you as part of the instED team.

Wishing you a safe and happy Independence Day from all of us at instED.

We’re here if you need us, so you can enjoy the holiday with peace of mind.

This Fourth of July weekend, when your regular care options may not be available, instED will be open and ready to treat any medical needs that arise without added stress. Whether you’re personally not feeling well or you're a caregiver coordinating needs for a loved one, keep us in mind, as our team of expert providers will come directly to you.

With both insurance coverage and self-pay options, getting care stays simple and accessible, even when your usual providers may be unavailable. You can avoid delays, skip the waiting room, and get the attention you need without disrupting your holiday plans.

Visit, insted.us to learn more.

How It Works | instED 7 days a week, noon to midnight. Request a visit today! We will assess and a paramedic will come to your home. Zero cost to Commonwealth Care Alliance members.

Behind every patient is often a caregiver, and too often, they’re carrying more than anyone realizes.

A recent U.S. News survey highlighted just how heavy that burden can be:
• 42% of caregivers report feeling constantly or frequently overwhelmed
• More than 1 in 4 are providing the equivalent of a full-time job
• Many are also taking on significant out-of-pocket costs and personal sacrifices

Article: https://www.mcknightshomecare.com/news/family-caregiving-inflicts-emotional-financial-toll-new-us-news-survey-finds/

At instED, we bring care into the home to help ease some of that pressure, reducing the need for additional trips, simplifying coordination, and allowing patients to stay where they feel most comfortable.