Faye

42% of mid-market IT leaders have already had a confirmed AI-related security incident this year. Another 31% came close.​

The gap usually isn't a missing policy, it's a policy nobody can prove works. Faye's AI Security & Governance Review closes that gap. In a single half-day remote session, we assess how AI is actually being used across your organization and build the governance to match. You walk away with:​

- A clear picture of how AI is actually being used across your organization​
- AI governance and usage policy documents, created or updated​
- An executive summary with findings and prioritized recommendations​
- A confident answer when leadership, clients, or auditors ask "what's our AI policy?"​

What that buys you: AI your IT team can actually say yes to, with controls they could prove work if anyone checked.​
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Learn more about the AI Security & Governance Review 👉 https://hubs.la/Q04ydpx30

AI adoption doesn't usually stall because of ambition. It stalls because nobody has a clear, honest picture of where the business actually stands today, what's already working, and what still needs to happen before AI adds real value.​
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That's what our AI Readiness Assessment is built to give you. Take the short assessment, see exactly where your business stands, and walk away with a realistic first step instead of a generic roadmap.​
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Not sure where to start? Start here 👇​

https://hubs.la/Q04xPlYD0​

Introducing Faye's Intercom + NetSuite Integration!​

Support reps shouldn't have to leave a conversation to answer a billing question. Yet that's exactly what happens when customer data lives in one system and financial data lives in another; reps stall, customers wait, and momentum stalls with it.​

Faye's new integration closes that gap, keeping contact, company, and financial data in sync between Intercom and NetSuite automatically. Now:​

- NetSuite Companies -> Intercom Customers​
- NetSuite Contacts Intercom Contacts​
- NetSuite Email Addresses -> Intercom Contacts​
- NetSuite Sales Orders, Credit Memos, Invoices -> Intercom read-only Sales App​

Less tool-switching, more time helping clients; that's what connected data is supposed to do.​

Read the press release 👉 https://hubs.la/Q04xBhhM0
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We're excited to announce that Faye will be at Pioneer 2026, Fin's annual summit for CX and AI leaders, on October 7 in San Francisco (and online).​

Pioneer brings together the people actually building what's next in customer experience: AI agents that resolve instead of just respond, automation that scales without losing the human side, and leaders rethinking what CX and support teams look like going forward.​

If you're attending, come find the Faye booth to:​

• Talk through where AI actually fits into a CX or CRM strategy, past the pitch deck version​
• Meet the team working on real AI and CRM implementations day-to-day​
• Compare notes with other CX and AI leaders in the room​

See you in San Francisco.​

Reserve your spot 👉 https://hubs.la/Q04x45q30

Pioneer by Fin | A summit where CX leaders redefine what's possible A one-day summit where CX leaders redefine what's possible. Join Pioneer 2026 on October 7 in San Francisco and online.

Buying Claude licenses is easy. Getting a rollout your team actually uses is the hard part.​

Most rollouts stall for the same three reasons: no governance, no connection to the systems where work already happens, and no training beyond a login screen. Claude Jumpstart takes care of all three, led by a dedicated project manager. You get:​

- Governance, permissions, and security coordinated directly with your IT​
- Connectors into the systems you already use, plus up to 5 custom skills built around your highest-value workflows​
- Claude 101 training for every user, hands-on workshops, and drop-in office hours​
- Two weeks of hypercare after launch and a 30-day adoption review measuring real outcomes​

That's the shift you're after: out of pilot purgatory, governed, adopted, measured, and still improving two quarters later.​
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Learn more about Claude Jumpstart 👉https://hubs.la/Q04wZLR60​

AI isn't a bolt-on to CRM anymore. It's becoming the foundation.

That's what stood out to Malak Abdo from our team at Ai4 2026 in Las Vegas last week, America's largest AI conference. Conversation after conversation echoed the same shift; AI moving from experiment to infrastructure, automating workflows, sharpening the insights teams work from, and reshaping what a "meaningful" customer interaction actually looks like.

That's exactly the shift we help clients navigate at Faye every day; bringing AI into the systems they already run, without adding to their workload.

See how we're helping clients put AI to work 👇
https://hubs.la/Q04sH4MF0

We're proud to announce that Sarah Hurd, our VP of Services & Operations, has been named an honoree in the Los Angeles Business Journal's inaugural "The Indispensables" list.

This new recognition builds on the legacy of the LA500, shifting the spotlight from the executives who lead LA's companies to the people who make that leadership possible every day. Sarah's inclusion reflects the pragmatic, high-accountability leadership she brings to Faye every day.

Over the past year, Sarah has led the transformation of our RevOps and Service Operations; work that's strengthened how we deliver for clients and scale as a company. She's also been a driving force behind our internal AI enablement, helping teams adopt tools that make us faster and sharper without losing the judgment behind the work.

None of that happens without someone willing to jump in wherever the work is hardest, and that's exactly what Sarah does.

Congratulations, Sarah! This one is well-deserved. 🏆

Read the full press release 👇
https://hubs.la/Q04rch5C0