Rising Medical Solutions

🏈 Carmel office team member Karen Hickner scored a touchdown with Rising’s recent IWCI Seminar exhibitor display. For this year’s “One Team Tailgate Party!” theme, Karen’s cleverly designed truck bed was the ideal backdrop for her and Tim Rankin to share how Rising’s field case management services provide advocacy-based care and cost savings for high exposure claims. To learn more about the effectiveness of medical case management, download Rising’s free white paper >>
https://hubs.la/Q04tcGpJ0.

Kudos to John Mangold for earning Rising’s quarterly Elevate Award for embodying “Bushido,” our core value championing honor, empathy, accountability, loyalty, resourcefulness, and respect. An esteemed member of Rising's Provider Support Team, John responds to provider inquiries on behalf of our clients, bringing a solutions-focused mindset and stellar customer service to every interaction. Since stepping into an expanded senior-level role supporting PPO initiatives, John continues to lead with professionalism - balancing new responsibilities while continuing to serve the provider community and assist colleagues. John’s attention to detail, steady presence, and commitment to positive client and provider experiences make him a standout example of Bushido in action!

At Rising, our goal is to make every client feel like our only client—and our VP of Client Relations, Todd Brown, embodies this objective. Before every visit with Cook County’s Kirstjen Lorenz, Todd learns what bold hair color she’s currently rocking, then coordinates his outfit to match. Whether it’s pink, purple, or another standout shade, it’s become a fun tradition that brings a smile to every meeting. Small, thoughtful gestures like these are what make partnerships personal and demonstrate that living Rising’s “Create Ecstatic Customers” core value is about more than delivering successful program results—it’s about making each interaction authentic and memorable.

Kudos to Kelly Peplinksi for earning Rising’s quarterly Elevate Award for “Achieve as a Team.” Since becoming a CPC-Approved Instructor, Kelly has been leading our internal CPC training program and helping fellow auditors earn their credentials—thereby supporting their professional growth and strengthening our collective expertise. Her willingness to step into this role, in addition to her core responsibilities, reflects a deep commitment to both customer and team success. Great job, Kelly—your mentorship and impact are being felt across Rising and the clients we serve every day!

Congratulations to Erica O’Neil for earning Rising’s annual “Making Lives Better” Award! Erica brings our core values to life by turning customer and team feedback into meaningful enhancements to our proprietary VISION™ platform. Her deep expertise drives increasingly smart workflows and continues to elevate the user experience, and her leadership in aligning similar enhancement requests is accelerating high-impact improvements across the platform. As one colleague shared, “Simply said, Erica masterfully facilitates bringing VISION™ dreams to life!”

🥳Kudos to John Lucey for earning Rising’s quarterly Elevate Award for Foundations Foremost. Protecting our clients’ claims and patient data is fundamental to who we are, and John plays a critical role in keeping Rising strong, prepared, and ahead of evolving cybersecurity risks. Through ongoing education and proactive engagement, he empowers every employee to contribute to a resilient security posture, reinforcing best practices and strengthening awareness across the organization. Thanks to John’s leadership, Rising remains vigilant and ready. Grateful for your impact, John!

Happy Nurses Week! This year's theme, "The Power of Nurses™," highlights how nurses improve patient outcomes, lead with compassion, and influence the future of healthcare. Whether performing telephonic triage, delivering bedside care, training the next generation of nurses, or serving in executive leadership roles, Rising celebrates the invaluable contributions of nurses everywhere, with special gratitude for those who choose to make Rising their workplace home.

Big shoutout to Angela Lanser for winning Rising’s annual Elevate Award for “Process Improvement/Innovation.” Her transition from a compliance reporting role to a business analyst position has been characterized by curiosity, diligence, and a strong desire to understand not only what needs to be done, but why. Leading our efforts to enhance some client capabilities in New York, Angela translated the state’s complex compliance rules into clear, actionable requirements for Rising’s software development and testing teams. Way to take project ownership and improve the customer experience, Angela! 🎉