XPERTECHS

What's one process that would give your team hours back every week? That's your starting point for AI-powered automation.

We automated invoice processing for a client. Their finance person was manually entering vendor emails into their ERP all day. Now AI reads the PDFs and extracts everything automatically.

Same person, completely different work.

Data entry. Scheduling. Document reviews. Customer support tickets. Pick the one that drives your team crazy. Start there. Prove it works. Then automate the next one.

What's your biggest time drain?

Read the use case > https://hubs.ly/Q04qHvHd0

Automation Use Case: AI-Powered Invoice Processing for a Growing Finance Team - XPERTECHS Automation use case showing how AI was used to extract invoice data, reduce manual entry, and improve accuracy in finance operations.

Most managed service providers deliver four service areas. At XPERTECHS, we added a fifth — AI and automation.

When AI questions come up, there's a team to call. When a process looks like it could be automated, our team can work through it with you. When a project is identified, they scope it and give you a plan for moving forward.

That capability is what separates a Managed Intelligence Provider from a traditional MSP. And for businesses with internal IT teams, it's what makes a co-managed arrangement worth a closer look.

Read the full article: https://hubs.ly/Q04rqfnS0

At XPERTECHS, Client Technology Advisors play a role in client success that is both vital and dynamic.

There are two main aspects of their responsibilities. One is to guide the client along their technology journey. The other is to act as a conduit of information between the client and the different XPERTECHS teams that support the organization’s IT systems.

This makes Client Technology Advisors indispensable in ensuring IT systems are not just up-to-date and secure but are also advancing the client's business strategy in meaningful ways.

Learn more and envision yourself in this role: https://hubs.ly/Q04rq1BS0

Or go right to the job posting: https://hubs.ly/Q04rqkz70

One of the best ways to recognize how you could use automation in your business is to learn what others have done. Read this use case and see if you get any ideas.

https://hubs.ly/Q04qH8dS0

Automation Use Case: Law Firm Referrals | XPERTECHS Discover how XPERTECHS streamlined referral requests for a national law firm with automation. Learn how automation can transform your business.

"We asked our MSP about automation. They had no answer. So we Googled it ourselves."

Three months later you’re still overwhelmed, uncertain, and worried about expensive mistakes.

Research can't answer where to start, what to automate first, how to avoid wasting money, or who manages it after implementation.

The companies succeeding with automation partner with Managed Intelligence Providers to guide their digital transformation with AI and automation.

Find out why Googling your way through AI and automation implementation is probably not the best path forward > https://hubs.ly/Q04qH2Qz0

When Nick’s onsite and hits a roadblock, he knows he’s not alone. A quick call to a teammate is all it takes to get help. That kind of support makes the difference between a stressful day and a successful one.

Read Nick’s story and see how teamwork drives success at XPERTECHS → https://hubs.ly/Q04qH01b0

Deciding what technology to adopt, and when, has become its own discipline. AI and automation are advancing faster than one or two internal IT people can keep up with on top of everything else they handle.

Part of our work in creating IT strategy for our clients is to help them make informed decisions about the adoption of new technology.

We bring them ideas they have not seen yet, help them evaluate the ones they bring to us, test the tools against how their business runs, and make recommendations on what to move on now and what to leave alone.

Who is helping you make those calls?

Generative AI tools respond when you ask them something, then stop. Agentic AI carries out an entire process on its own, without a person directing each step.

That's the difference between the AI tools you already use and the AI agents showing up in more conversations every month.

We broke down what agentic AI is, where it delivers the most value, and what it takes to manage it well.

Read it here: https://hubs.ly/Q04p_x2K0

A lot of IT careers start at the service desk. At XPERTECHS, ours is built so you can keep going, into cybersecurity, automation, or deeper expertise right where you are.

The people who do well here are curious and communicate well. A lot of the job is helping someone through a frustrating moment and getting them back to their day. The rest is troubleshooting a problem you haven't seen and working out the solution.

Wondering what it's like to work in the Service Department at a managed IT services company?
👉 Learn more: https://hubs.ly/Q04pRLDj0

XPERTECHS is hiring Service Desk Specialists in Columbia, MD, Plano, TX, and Bellaire, TX.
👉 Get details about our open roles: https://hubs.ly/Q04pRLNB0

We had a great time at our recent team outing to an Orioles game. We have events like this throughout the year when team members can get to know each other better in a non-work setting and we get to meet each other's families. Thanks to everyone who joined us!