Programmers.ai

When a leading publisher found that customer representative was spending 5 hours each day on manual support tasks, the goal wasn't just to automate responses—it was to create a scalable solution without sacrificing customer experience.

By combining AI with custom guardrails, escalation workflows, and monitoring, we helped build a support framework designed to grow alongside the business.

Swipe through to see the results, or read the full case study here: https://programmers.ai/case-studies/custom-ai-chatbot-reduces-daily-customer-support-workload-by-80/

AI adoption is accelerating, but measuring its impact (and ROI) isn’t exactly straightforward.

Across industries and global teams, many organizations are tracking AI performance, but struggle to connect those metrics to real business outcomes. From there, it's difficult to measure what exactly AI is impacting—and how you can justify continued investment.

In this blog, we explore the challenges of measuring AI success, how to build a scalable framework, and how to tie AI performance directly to ROI, cost savings, and growth.

Read here: https://programmers.ai/blog/how-can-teams-measure-ai-success/

AI adoption is accelerating quickly, but many enterprises are still uncertain about what effective AI governance actually looks like.

The risks associated with AI are evolving constantly. While many organizations are aware of challenges such as inaccurate predictions, biased outcomes, and hallucinations, these issues become even more complex when AI systems operate autonomously or are implemented at scale.

ISO/IEC 42001, the world's first international standard for Artificial Intelligence Management Systems (AIMS), was designed to help with just that. ISO42001 provides comprehensive guidance on managing AI, from development and implementation to monitoring and continuous improvement.

If you're curious on how it works, we dive into this standard and what it means for enterprises in our latest blog: https://programmers.ai/blog/iso-iec-42001-ai-adoption-to-ai-accountability/

How is your organization approaching AI governance today?

What an incredible few days at Cleo Connect Orchestrate Spring 2026!

With a dynamic gathering of Cleo users, partners, and prospects from across the country, the energy was electrifying from day one.

From exciting sessions on supply chain innovation to engaging fireside chats between Cleo representatives and their customers, the event ignited conversations around integrations, EDI, and the ever-evolving role of AI in modern business.

One standout conversation between Ken Lyons, CRO of Cleo, and Phil Brandt, VP of Architecture and Data at Ben E. Keith Foods, offered real-world perspectives on navigating evolving industry trends and strengthening supply chains with AI.

From Programmers.ai, Charles McClung, Dmitriy Kuznetsov, and Ryan Prouse connected, discussed, and exchanged ideas with attendees through a joint booth with Cleo. During these conversations, the following key insights were gathered:

• A retiring workforce and limited access to skilled resources — particularly those experienced across multiple ERPs and capable of adapting to custom systems — continue to pose significant challenges for EDI development initiatives
• Hesitation around migrating ERP systems and EDI platforms persists, largely due to a lack of strategic planning and guidance

And of course, the learning and networking weren't the only highlights! The exclusive tour of AT&T Stadium — home of the Dallas Cowboys — made the entire experience even more unforgettable!

A heartfelt thank you to Cleo for organizing the event and making it memorable every step of the way.

We look forward to building on the conversations started here and continuing to support organizations as they navigate their legacy modernization journeys.
Until next time!

Cleo Connect Orchestrate Spring 2026 starts tomorrow!

Stop by and say hello to our team and explore the opportunities strategic digital transformation can unlock across your supply chain.

Scan the QR code or tap the link below to plan a quick conversation with us:
https://programmers.ai/conference/

See you there!

See how you can turn system complexities into real supply chain outcomes at Cleo Connect Orchestrate Spring 2026!

Charles McClung and Ryan Prouse from Programmers.ai will be onsite in one week to share how supply chain enterprises can strategically achieve:

• Greater operational visibility
• Higher productivity through automated workflows
• Streamlined operations with interconnected systems
• Scalable infrastructure that supports business growth

If you’re attending, connect and compare notes with our team to go further, faster.

Scan the QR code or tap the link below to set up a time to talk with our experts:
https://programmers.ai/conference/

Manual workloads, post-M&A complexity, and scattered long-standing ecosystems slowing down supply chain workflows?

At Cleo Connect Orchestrate Spring 2026, our experts Charles McClung and Ryan Prouse will explore how to address these challenges through:

• Automating dispatch, expenses, and EDI processes
• Centralizing diverse systems, routes, and pay models
• Improving system stability while enabling scalability
• Integrating applications tracking trucks, shipments, and drivers in real time
• Modernizing multi-generational environments in a phased, low-risk manner

They’ll share practical approaches for selecting the right talent, technology, and techniques to accelerate your IT initiatives.

Want to learn more?

Scan the QR code or tap the link below to book a meeting with our team:
https://programmers.ai/conference/

Supply chains are evolving fast. Is your existing IT environment struggling to keep pace?

In 3 weeks, our experts Charles McClung and Ryan Prouse will be on the floor at Cleo Connect Orchestrate Spring 2026, helping enterprises address challenges such as:

• Disruptions during system modernization
• Maintaining system stability while scaling operations
• Manual, error-prone processes
• Limited visibility across the supply chain network
• Post-M&A complexity leading to fragmented systems
• Stretched team bandwidth and limited IT capacity

If these challenges are familiar, connect with our team to explore how hundreds of supply chain organizations have effectively scaled their digital transformation initiatives.

Scan the QR code or tap the link below to grab a slot on our calendar: https://programmers.ai/conference/

Struggling to keep up with complex, fast‑moving logistics?

Many T&L teams are juggling post‑M&A systems that don’t connect, manual dispatch and expense workflows, and limited real‑time visibility into trucks and loads.

At the same time, they’re expected to keep 24×7 operations stable, modernize aging platforms without risking freight on the road, and lower costs while freeing teams from constant firefighting.

If this sounds familiar, our experts, Charles McClung and Ryan Prouse, will be at Cleo Connect Orchestrate Spring 2026 to talk about what you’re seeing in your operation.

Scan the QR code or tap the link below to reserve a slot on our calendar and get the conversation started! https://programmers.ai/conference/

Let’s make AI agent development swifter and smarter tomorrow.

Going live in 24 hours, this forward-looking webinar will cover actionable insights, live demonstrations, and practical use cases to help you understand the benefits Copilot Studio’s low-code approach brings to your initiatives.

Only a few complimentary seats remain.

Get yours now: https://programmers-io.zoom.us/webinar/register/WN_5oThPAtDQcSRZCuPCRhpvQ