Pro Painter Network

Where are you going this year? What is the goal or the dream?

What is driving you?

How many times have you woken up to a text message from a customer complaining about something that was missed or something that went wrong?

I woke up to this message this morning.

I want to talk about it because this is what we need to do to compete, grow, and separate us from “the average painting company, and Its why I created the PPN originally. To bring like minded contractors together that create happy customers and elevate the trade.

This project was a big project for us. Took my team of 2-4 painters about 3 weeks to complete. we painted cabinets, trim, walls, and ceilings. Took some of the trim from stained woodwork to paint. Originally brought In by the designer because of our reputation of cabinet painting.

On Friday, I went back to do some touchups…for the second time. Sound bad right? I started scheduling to go back to bigger projects, take some pictures, bring them out thank you box (with a bottle of wine) and offer to do some touchups. When I went back last week, she had more touchups than I thought. Most was things were either caulk that had split (we have had a SUPER dry winter), or scuffs from their cleaning crew. We chatted a bunch (as per usual) and I didn’t have enough time to get it all done. So I scheduled to come back, which was then this last Friday. I spent another two hours there.

Keep in mind they have a $2M house and family in town. AND to make it easy, she was SUPER nice about everything, apologing about what the cleaners had done.

I just wanted to make it all right. I fixed a dent on the built they created, re-caulked and painted several areas of baseboard, and touched-up walls that were scuffed by the vaccum cords.

In the past I’ve been very short with customers demanding that they find all the touchups before my team leaves. Thanks not great customer service!

I want to get these types of thank you texts more. I want to go above and beyond for my customers.

I hope this inspires you to provide the best customer service!

What’s up?

It’s been a while since I posted here. Would love to see where everyone’s from. Just give me your city and State. Actually thinking about putting some content up here on a regular basis again. But only if we’ve got people following and listening and watching it.