Rezolve AI

Your ITSM remembers everything, including that one ticket from 2018 that apparently decided to retire there.

Recording the problem is one thing. Resolving it is another.

See what happens when IT starts doing more than documenting work: https://www.rezolve.ai/

If your biggest IT achievement this week is closing 1,000 tickets, imagine never creating them in the first place.

That's a much more interesting KPI.

Visit Rezolve.ai to see how leading enterprises are eliminating L1 and L2 ticket queues with autonomous Agentic IT support.

One of the biggest misconceptions about AI is that every IT task should be automated.
The reality is a little different.

Some requests are perfect for automation. Others involve physical work, third-party vendors, or human judgment. Those aren't roadblocks. They're simply different kinds of work.

The key is understanding where AI can take the lead and where it should support people instead. That's exactly what this framework from The 2026 Agentic AI Benchmark for IT Service Management breaks down.

It shows the four natural "ceilings" of automation and how organizations can still use AI to streamline work around them.

Read the full report here: https://www.rezolve.ai/reports/the-2026-agentic-ai-benchmark-for-it-service-management

Did you get a chance to read our new benchmark report? The 2026 Agentic AI Benchmark for IT Service Management.
Get your free copy: https://www.rezolve.ai/reports/the-2026-agentic-ai-benchmark-for-it-service-management

Built on 8+ years of experience working with 100s of enterprise service desks, it explores what actually works in AI adoption for IT support.

The report goes beyond the hype to uncover the patterns, opportunities, and practical lessons that can help IT leaders prioritize AI where it delivers the greatest impact.

Starting August 17, Atlassian's updated cloud terms will allow customer metadata and in-app data to be used to improve apps and AI.

Our CEO, Saurabh Kumar along with Josh O’Brien shares their perspective on what this change means and why it matters for organisations. Saurabh shares a few lessons from his experience working on similar challenges across technology companies.

Your Atlassian Data Trains Their AI On August 17. Only One Plan Tier Can Opt Out #atlassian #ai On August 17, 2026, Atlassian's updated legal terms take effect. Fr...

Every IT leader is being asked how much of the service desk can be handed to AI. This new report is our attempt at an answer, along with the patterns behind it.

Read the 2026 Agentic AI Benchmark for IT Service Management report: https://www.rezolve.ai/reports/the-2026-agentic-ai-benchmark-for-it-service-management

A few findings that stood out:

• Most IT support isn't about technology failures. It's people needing access and answers. Three repeatable workflows account for 40 to 65% of support tickets.

• Onboarding and offboarding offer the biggest opportunities for automation.

• Seven to nine of every ten tickets affect a single employee, not a team and not the wider business.

Curious whether these patterns match what others are seeing inside their own service desks. Comments and disagreement equally welcome.

Atlassian’s August 17 announcement isn't just another terms update. Have you read what it actually says?

Effective August 17, 2026, Atlassian's updated cloud terms allow customer metadata and in-app data to be used to improve apps and AI for all customers. That includes Confluence page content and Jira issue titles, descriptions, and comments.

For many organizations, the first question is, How do we opt out? That's important. But it's only half the conversation.

Our latest blog breaks down:

* What's changing on August 17
* What counts as metadata vs. in-app data
* How to opt out
* Why de-identified doesn't always mean non-sensitive
* What opting out doesn't solve , and the governance questions every IT leader should consider

When it comes to protecting sensitive service desk data, the devil is in the details. Before August 17, it's worth taking a closer look.

Read the full breakdown.

Atlassian's AI Data Contribution Change: How to Opt Out Before August 17, 2026 | Rezolve.ai Atlassian's updated terms let it use Jira and Confluence content to improve AI starting Aug 17, 2026 — opt-out, not opt-in. What's in scope, how to opt out, and what the toggle doesn't solve.

Join Joshua O'Brien tomorrow for a detailed session on what an AI-first service desk actually looks like, and why the next generation of ITSM needs more than AI features added after the fact.

Alongside CRO Manish Sharma and Robert O'Brien, Josh will walk through the five moves that define a modern service desk.

📅 July 15, 2026
🕑 2:00 to 3:00 PM EST

Register here: https://www.rezolve.ai/webinars/servicenow-alternative-built-for-the-agentic-era