The DDC Group

Chicago is almost here. What would you make work better?

Less manual work. More capacity. Better information. A simpler process. Faster decisions.

Bring it to DDC at the 2026 CLI User Group Conference and talk it through with our Chief Business Officer, Mike Campese. https://hubs.ly/Q04y8cgz0

📍 Chicago
📅 October 8–9

We're proud to share that our own Dinka Beganovic has been selected for the Agent of the Future initiative this week at CCW Europe, a program for high-performing contact center agents.

Only 20 places are offered across the industry. Dinka earned one of them, and it's easy to see why.

She brings a genuine passion for customer experience and a curiosity that never quite switches off. She looks beyond the task in front of her to ask how things could be better, for customers and colleagues alike. As a Backup Team Leader, she already shows the kind of leadership potential this program is built to nurture.

At Agent of the Future, Dinka will step away from the day-to-day to explore emerging trends, connect with peers across the industry, and dig into where customer service is heading next. She'll return with fresh perspectives, and we can't wait to see what she does with them!

Dinka is a fantastic representative of DDC, and we're cheering her on every step of the way. 👏
Go get it, Dinka!

Where is your operation working harder than it needs to?

Rekeying information
Manual handoffs
Chasing answers
Managing exceptions

Sometimes the opportunity isn't another system. It's getting your information, technology, people, and processes working better together.

Less manual work. More capacity. Faster decisions.

Meet DDC's Mike Campese at the 2026 CLI User Group Conference and bring us something you want to make better. https://hubs.ly/Q04y86SP0

📍 Chicago | October 8–9

Some weekends are for rest. This one was for showing up.

Last weekend, our Sarajevo team joined thousands of people at Race for the Cure. They walked and ran to raise awareness and stand with everyone affected by breast cancer. Thank you to every colleague who laced up and made it count.

Supporting our industry is about more than business. It’s about showing up for the people and communities that make it what it is.

The DDC Group was proud to support Magnum Transportation’s 21st Annual Driver Appreciation Golf Tournament, celebrating the drivers who keep our industry moving.

Our own Leah Drake joined the Magnum team for a great day on the course, with tournament fundraising also giving back to Magnum’s Adopt-A-School partner, Madison Elementary in North Fargo.

Thank you to Magnum for bringing the industry together for a great cause. We’re proud to support the people and communities that matter to our clients and partners.

https://hubs.ly/Q04ytgsc0

Your core system does a lot. Your operation does more.

Information moves across documents, emails, spreadsheets, digital feeds, systems and teams. When it doesn’t move easily, people often fill the gaps with rekeying, manual handoffs and time spent searching for answers.

What if it all worked better together?

The DDC Group is heading to the 2026 CLI User Group Conference in Chicago to talk about how better-connected information, technology, people and processes can reduce manual work, create capacity and improve outcomes.

Meet Mike Campese, our Chief Business Officer, and bring us something you want to make better.

📍 Chicago | October 8–9

CLI User Group Conference 2026 | The DDC Group Connect with The DDC Group in Chicago and explore how better-connected information, technology, people, and processes can improve LTL operations.

Same industry. Bigger conversations.

We’re headed to ULTL VII, November 10–11, where people who live LTL every day will come together to share what’s working, talk through what’s changing, and have the conversations moving the industry forward.

And we’re bringing a question with us:
How much of your business does the BOL touch?

Because the information behind one BOL travels much further than the shipment itself.

Come Follow the BOL with The DDC Group at ULTL VII.

Learn more and claim your registration discount: https://hubs.ly/Q04y3JcX0

Big news worth sharing: We are now certified to ISO 42001:2023 - the world's first international standard for managing artificial intelligence.

Only 350 companies worldwide have earned it. We're proud to be one of them.

Here's why it matters to the people who work with us:
🔹 Responsible AI governance across every system, from design to monitoring
🔹 Ethics, transparency, and data protection built in from the start
🔹 Independent, third-party assurance you can actually trust

For us, this was never about a certificate on the wall. It's proof of how we've always operated - responsible stewards of AI who do the hard work on accountability first, so our clients can innovate with confidence.

As AI moves deeper into everyday operations, that trust makes all the difference.

Read the full announcement:
(https://hubs.ly/Q04qD_hm0)

How is your team thinking about responsible AI? We'd love to hear it in the comments.

We came to SMC3 at The Breakers expecting great conversations. We left with a reminder of how much opportunity still exists for logistics teams to turn visibility into action.

Today's transportation organizations have more visibility across the supply chain than ever before. Yet the moments that matter most still come down to how quickly teams can respond when shipments are delayed, priorities change, customers need answers, or unexpected exceptions arise.

The opportunity isn't just seeing what's happening. It's responding with the right information, processes, technology, and support to keep operations moving with confidence.

If improving exception management, customer communication, or operational efficiency is on your radar, let's continue the conversation.

📅 Book time with our team.⬇️

(https://hubs.ly/Q04q9nz00)