Upgrading Self
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Let US inclusively boost your organization's efficiency to increase your profit! linktr.ee/upgradingself
We are a third-culture and minority-owned consulting firm dedicated to be the trusted partner in driving sustainable growth through inclusive and strategic capacity-building solutions. We partner with medium to large-scale private and public entities to constantly optimize operations, develop high-performing teams, and drive cultural transformation to help them stay competitive and effective in their operations. Guided by our core values of Tenability, Optimization, Empathy, Collaboration, and Measurability, our mission is to empower organizations by enhancing their capacity for sustainable growth through inclusive, strategic, and data-driven improvement initiatives. We strive to be the go-to resource for organizations seeking to enhance business agility, capacity and efficiency. Our primary focus is on identifying areas for improvement and implementing strategies to increase efficiency, effectiveness, and quality. Key aspects of our deliveries include:
• Process Analysis: Evaluating current processes to pinpoint inefficiencies and bottlenecks
• Problem Solving: Developing and implementing solutions to address identified issues
• Data-Driven Decisions: Using data and metrics to guide improvements and measure the impact of changes
• Innovation: Encouraging and fostering a culture of innovation and continuous improvement
• Collaboration: Working with various teams and departments to ensure improvements are integrated smoothly and effectively
• Training and Development: Educating and training staff on new processes and best practices to ensure long-term success
• Sustainability: Ensuring that improvements are sustainable and can be maintained over time
Our hands-on approach includes thorough process analysis, customized training programs, and sustainable change management strategies. We help organizations foster a culture of innovation, bridge skill gaps, and ensure that improvements are measurable and impactful in the long term. In other words, we help organizations to constantly evolve and adapt, staying competitive and effective in their operations. CORE COMPETENCIES
• Needs Gaps Analysis and Fulfillment
• Operations & Workflow Optimization
• Team Development and Productivity
DIFFERENTIATORS
• Inclusive Approach
• Proprietary TOECM Models
• Data-Centric Solutions
• Long-Term Support
• Stakeholder Capitalism
FEATURED PROJECTS
• US Bank: 212.5% velocity increase
• Labor & Industries: 74% capacity improvement
• WEX Inc:: improved cross-cultural integration
• My 12 Fruits: data-driven strategy realignment
• Dynamic Waters: eliminated monthly $5000 process waste
CODES
SVN: SWV0320538-00
UBI: 605-529-597
NAICS: 541512, 541519, 541611, 541612, 541614, 541715, 611430
SIC: 87420000, 87420100, 87420102, 87420106, 87420107, 87420200, 87420206, 87429901, 87429902, 87429904, 87429905, 87429906
DUNS: 11-927-2527
EIN: 99-2812565
Reporting Company FinCEN ID: 2000-0101-9461
BOIR ID: 50000002094600
MBE: M3M0029536
WEBS: 918-32, 918-75
KING COUNTY SCS: 5763
SAM Unique Entity ID (UEI): ZZZTPHTCSHY9
In this 60-second 2nd episode of the new series on Scrum Teams, we will explore the impact of micromanagement on team trust and creativity, and how fostering autonomy with accountability can transform team dynamics.
Click on the link below to schedule a FREE 30-minute consultation with Upgrading Self:
https://upgrading self.com/contact
Workplace Marginalization & Building Inclusive Systems
CONNECTION OVER UNDERSTANDING
I, , the Principal Consultant at , recently watched the attached videos and a few others where an adult and a baby were having animated conversations—each in their own "language."
Even though it would seem neither understood the other’s words, their mutual excitement and positive energy made the interaction work.
It got me thinking: in culturally diverse groups and just our everyday interactions with others, relationships thrive not because we perfectly understand each other, but because we choose connection over conflict.
Often, it’s not what’s said but how we interpret it that determines whether we feel connected or offended. Instead of reacting to differences in language or culture, what if we approached each other with curiosity and empathy?
* Focus on Connection, Not Perfection: It's okay not to understand every nuance. The intent behind communication often speaks louder than words.
* Choose Empathy Over Judgment: Assume positive intent. Most misunderstandings stem from differences in perspective, not malice. Let me quickly add that empathy is simply the ability to share and understand the realities and feelings of another.
* Foster Curiosity: Every cultural or linguistic difference is an opportunity to learn something new.
Ultimately, relationships—whether at work or in life—are built by people who choose connection over division. Conflict often arises not from what’s said but from how we choose to react.
What’s your approach when navigating cultural differences and those tough conversations?
Let’s make connection a conscious choice.
If you want an organization that can come in to assess your team performance/relationship and your high turnover, contact Upgrading Self at upgradingself.com/contact
🎞️: TT-thescousebaby, TT-iamcustardpot, & TT-xalini_
CONNECTION OVER UNDERSTANDING
I, Onyedika Mba, the Principal Consultant at Upgrading Self, recently watched the attached videos and a few others where an adult and a baby were having animated conversations—each in their own "language."
Even though it would seem neither understood the other’s words, their mutual excitement and positive energy made the interaction work.
It got me thinking: in culturally diverse groups and just our everyday interactions with others, relationships thrive not because we perfectly understand each other, but because we choose connection over conflict.
Often, it’s not what’s said but how we interpret it that determines whether we feel connected or offended. Instead of reacting to differences in language or culture, what if we approached each other with curiosity and empathy?
* Focus on Connection, Not Perfection: It's okay not to understand every nuance. The intent behind communication often speaks louder than words.
* Choose Empathy Over Judgment: Assume positive intent. Most misunderstandings stem from differences in perspective, not malice. Let me quickly add that empathy is simply the ability to share and understand the realities and feelings of another.
* Foster Curiosity: Every cultural or linguistic difference is an opportunity to learn something new.
Ultimately, relationships—whether at work or in life—are built by people who choose connection over division. Conflict often arises not from what’s said but from how we choose to react.
What’s your approach when navigating cultural differences and those tough conversations?
Let’s make connection a conscious choice.
If you want an organization that can come in to assess your team performance/relationship and your high turnover, contact Upgrading Self at upgradingself.com/contact
And speaking of curiosity, I would like to also introduce those of you in my circle to my friend Julie Pham, PhD, the founder of "7 Forms of Respect" and CEO of CuriosityBased. You can reach out to them if you're looking for an organization that will take your team through a series of workshops and trainings on practicing curiosity.
🎞️: TT-thescousebaby, TT-iamcustardpot, & TT-xalini_
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2211 S Star Lake Road
Federal Way, WA
98003
Opening Hours
| Monday | 8am - 5pm |
| Tuesday | 8am - 5pm |
| Wednesday | 8am - 5pm |
| Thursday | 8am - 5pm |
| Friday | 8am - 5pm |