VOSS Solutions

An insightful article from Kevin Kieller on the evolution from manual coding to AI-driven operations. Natural language and governance are rapidly reshaping IT administration - making this a must-read for technology leaders.

https://www.linkedin.com/pulse/meet-claude-your-new-senior-uc-engineer-kevin-kieller-hzkec/

Every contact center transformation starts with one question:

🤔Where are we today?

VOSS supports the full journey, so you're not just moving to the cloud; you're thriving in it. Whether you're on Cisco, Microsoft, or a hybrid estate, we've got your transformation covered.

Discovery ➡️ Migration ➡️ Automation ➡️ Optimization


https://www.voss-solutions.com/solutions/contact-center-management/

For many IT teams, the first sign of a problem is still a call from an end user. Not because Teams isn't visible - but because full UC monitoring requires a layer of intelligence that goes beyond native tools.

We recently worked with a global financial services firm who made that shift. Within weeks, they were identifying and resolving issues before the business even noticed.

Here's how they did it.

👉 https://www.voss-solutions.com/blog/2026/from-the-systems-down-calls-to-catching-issues-before-users-notice/?utm_source=facebook&utm_medium=organic&utm_campaign=blog&utm_content=facebook-blog

We're excited to share that we'll be attending Cavell's CX Summit next week! 🎉

It's going to be a fantastic opportunity to connect with industry leaders, explore the latest trends in customer experience, and hear from some of the brightest minds shaping the future of CX.

If you're going to be there, we'd love to connect - let's talk! 👋

🤔 Rethinking Microsoft license management

Microsoft's ecosystem has never been more powerful - M365, Teams, Copilot, and more giving organizations incredible tools to collaborate, innovate, and stay secure.

With that power comes complexity. The organizations getting the most from their Microsoft investment are the ones with full visibility and smart management in place.

👇 We've written about how to make that happen:

Rethinking Microsoft license management See how VOSS can help with Microsoft licensing through insight, automation, and independent license management.

The noise your agents couldn’t hear (but your customers could)

In this blog post, we explain how an organization discovered that while their infrastructure was performing perfectly and customers couldn't hear a thing, their agents were quietly struggling in an environment where they were surrounded by open-plan noise that was breaking concentration, slowing responses, and degrading every conversation.

Read the full story to find out how the customer turned the metrics around. 👇

The noise your agents couldn’t hear (but your customers could) How a mid-sized Genesys Cloud organization identified agent noise issues, improved customer experience, and achieved results in eight weeks.

When it comes to digital workplace management in APAC, the challenge is no longer just managing complexity - it’s maintaining consistency, governance, and visibility as environments, providers, and workplace strategies evolve.

In this article, GM of VOSS APAC, Brett Johnson, explores why organizations are prioritizing operational control and how one major university maintained continuity through years of change.

Read more 👇

Why APAC organizations are rethinking digital workplace control

Why APAC organizations are rethinking digital workplace control See how one of the largest universities in AsiaPac has evolved its digital workplace strategy for telephony and collaboration.

Webex Contact Center delivers powerful cloud capabilities - but operational complexity can still slow teams down.

In this latest blog, we explore the hidden friction behind onboarding, administration, and automation at scale, and how organizations can simplify operations with a unified management approach.

Read now 👇
Driving efficiency in Webex Contact Center operations

Driving efficiency in Webex Contact Center operations Read more about how to drive efficiency in Webex Contact Center operations for scalable cloud-based customer engagement.

☁️☎️ Cloud calling simplifies infrastructure, but it also creates new operational challenges. As organizations adopt platforms like Cisco Webex Calling, many are discovering a growing visibility gap across user experience, devices, networks, and integrations.

In this article, we explore why monitoring the service alone is no longer enough.

Read now 👇
The visibility gap in Webex Calling deployments

The visibility gap in Webex Calling deployments The visibility gap in Webex Calling deployments - how to manage and understand the end-to-end UX across networks, devices, and integrations.

Host Kieran Devlin sits down with Mike Frayne for the 2026 Big UC Update.

Together, they discuss how the UC and digital workplace landscape has evolved over the last 12 months - from AI adoption and platform consolidation to the growing operational challenges caused by tool sprawl, fragmented data, and increasing policy complexity.

The conversation also examines why unified management platforms, trusted telemetry, and AI agent governance are becoming essential foundations for modern digital workplace management.

Watch now 👇

Big UC Update 2026: VOSS - UC Today

Big UC Update 2026: VOSS - UC Today UC Today delivers insights for IT leaders and buyers covering Agentic AI, Agentic AI in the Workplace​, AI Agents, Artificial Intelligence, Digital Transformation, Security and Compliance, Workplace Management, collaboration, employee experience and workspace tech.