Valley Com 911
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Do not report emergencies here, call 911! Located in Kent, Wa Assignments are based on defined procedures put in place by our customer agencies.
Official page of Valley Communications Center
This page is not monitored 24 hours a day, and no reports of crime or emergency request may be made through this page. What We Do - Valley Communications Center
Valley Com serves as the critical link between people who need help and the public safety responders who provide emergency services. Our 9-1-1 call receivers, dispatchers and team supervisors are highly trained specialists who are masters at multi-tasking in a busy, high stress environment where customer service skills, speed and accuracy are all critical for success. In short, we get information from callers, give it away as soon as possible to field personnel and then verify the responders received the information. A vital part of the process is obtaining complete information in a timely manner from people under stress. Our call receivers ask questions (sometimes a lot of questions!) to determine where people are so they can determine exactly which police, fire or EMS agencies serve them, and they ascertain what’s going on so they can send the right type and amount of help to the scene. For critical calls, while the call taking process is underway information is relayed to the appropriate dispatchers so help can be started to the scene while the call receiver is still on the line gathering information. Using the information gathered by call receivers, dispatchers send the appropriate field personnel based on the nature of the call and its severity. As the call progresses, field personnel are tracked in our Computer Aided Dispatch (CAD) system including the time they responded, arrived and cleared the incident. Dispatchers also support field personnel by providing updates obtained from additional callers while units are en route. On behalf of police officers, they also query computer databases for license, registration, stolen article, stolen vehicle, fi***rm, warrant and protection order information. To fulfill our mission, we also have highly trained technical support staff members who deploy and maintain our computer networks, radio and phone systems, which must be available at all times. Our administrative team provides the necessary support to manage our certifications and accreditations; initial and ongoing training needs; financial and budget oversight and human resource support for the hiring process and benefit administration.
09/25/2026
Just a reminder from US National Weather Service Seattle Washington - Showers will continue to move across western Washington throughout the day today, before gradually tapering later tonight into Saturday morning. Isolated thunderstorms will be possible across the area this afternoon. Remember...when thunder roars, go indoors!
09/24/2026
Some days can feel especially difficult. If you’re experiencing intense emotions or thoughts of su***de, please know that support is available. You don’t have to go through this alone.
Call or text 988, or connect with the 988 Lifeline by chat at 988lifeline.org.
***dePreventionMonth 💙💜
988 Lifeline At the 988 Su***de & Crisis Lifeline, we understand that life’s challenges can sometimes be difficult. Whether you’re facing mental health struggles, emotional distress, alcohol or drug use concerns…
09/16/2026
We are recruiting for a November Call Receiver Academy!
This is an opportunity to work in a nationally accredited 9-1-1 Communications Center with some of the best and brightest in the industry. Although working in an emergency dispatch center can be demanding, it can also be incredibly fulfilling for those passionate about providing excellent customer service. Benefits packages are comprehensive, and the working environment is dynamic. Don't wait to start the testing process, apply now and join the Valley Com 911 team!
https://valleycom911careers.org
09/15/2026
📞48,331 calls for service which include 911, non-emergency, 988 and 211
💬357 text-to-911
Thank you to our amazing team for answering the call, every time.
09/07/2026
This Labor Day, our Administrative Offices at Valley Com 911 are closed.
A special thank you to our hardworking Communications Room staff who continue to serve 24/7, 365 days a year
Thank you for all that you do!💛
Congratulations Wendy on your retirement from ValleyCom911 after 30.6 years of dedicated service! We are sad to see you leave but extremely excited to see what you will do with your next 30 years!
08/14/2026
We are recruiting for a November Call Receiver Academy!
This is an opportunity to work in a nationally accredited 9-1-1 Communications Center with some of the best and brightest in the industry. Although working in an emergency dispatch center can be demanding, it can also be incredibly fulfilling for those passionate about providing excellent customer service. Benefits packages are comprehensive, and the working environment is dynamic. Don't wait to start the testing process, apply now and join the Valley Com 911 team!
https://valleycom911careers.org
08/12/2026
11:20 UPDATE: He has been reunited with his family!
Please see the message below from the Pacific, Wa Police Department.
Good news update at 11:20 am! He has been reunited with his family!!
Do you know this young man? He was located outside Pacifica Apartments. He is non-verbal with us, but in a good mood. Please call 911 or non-emergency 253-288-2121 if you can provide information. Click share to help reunite him asap! Auburn WA Police Department Auburn School District #408 Algona, WA Police Department Valley Regional Fire Authority Valley Com 911
08/10/2026
July was another busy month for our 911 Communications Center!
📞50,420 calls for service which include 911, non-emergency, 988 and 211
💬323 text-to-911
That's 50,743 ways our community reached out for help. We're incredibly proud of the dedication, professionalism and compassion our Communications Officers bring to every interaction. Thank you to our team for answering the call, every time.
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Category
Telephone
Address
27519 108th Avenue SE
Kent, WA
98030
Opening Hours
| Monday | 8am - 4pm |
| Tuesday | 8am - 4pm |
| Wednesday | 8am - 4pm |
| Thursday | 8am - 4pm |
| Friday | 8am - 4pm |
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