What are the opening hours?

Monday 8am - 4pm Tuesday 8am - 4pm Wednesday 8am - 4pm Thursday 8am - 4pm Friday 8am - 4pm

Valley Com 911

Do not report emergencies here, call 911! Located in Kent, Wa Assignments are based on defined procedures put in place by our customer agencies.

Official page of Valley Communications Center

This page is not monitored 24 hours a day, and no reports of crime or emergency request may be made through this page. What We Do - Valley Communications Center

Valley Com serves as the critical link between people who need help and the public safety responders who provide emergency services. Our 9-1-1 call receivers, dispatchers an

d team supervisors are highly trained specialists who are masters at multi-tasking in a busy, high stress environment where customer service skills, speed and accuracy are all critical for success. In short, we get information from callers, give it away as soon as possible to field personnel and then verify the responders received the information. A vital part of the process is obtaining complete information in a timely manner from people under stress. Our call receivers ask questions (sometimes a lot of questions!) to determine where people are so they can determine exactly which police, fire or EMS agencies serve them, and they ascertain what’s going on so they can send the right type and amount of help to the scene. For critical calls, while the call taking process is underway information is relayed to the appropriate dispatchers so help can be started to the scene while the call receiver is still on the line gathering information. Using the information gathered by call receivers, dispatchers send the appropriate field personnel based on the nature of the call and its severity. As the call progresses, field personnel are tracked in our Computer Aided Dispatch (CAD) system including the time they responded, arrived and cleared the incident. Dispatchers also support field personnel by providing updates obtained from additional callers while units are en route. On behalf of police officers, they also query computer databases for license, registration, stolen article, stolen vehicle, firearm, warrant and protection order information. To fulfill our mission, we also have highly trained technical support staff members who deploy and maintain our computer networks, radio and phone systems, which must be available at all times. Our administrative team provides the necessary support to manage our certifications and accreditations; initial and ongoing training needs; financial and budget oversight and human resource support for the hiring process and benefit administration.

08/12/2026

11:20 UPDATE: He has been reunited with his family!

Please see the message below from the Pacific, Wa Police Department.

Good news update at 11:20 am! He has been reunited with his family!!

Do you know this young man? He was located outside Pacifica Apartments. He is non-verbal with us, but in a good mood. Please call 911 or non-emergency 253-288-2121 if you can provide information. Click share to help reunite him asap! Auburn WA Police Department Auburn School District #408 Algona, WA Police Department Valley Regional Fire Authority Valley Com 911

08/10/2026

July was another busy month for our 911 Communications Center!

📞50,420 calls for service which include 911, non-emergency, 988 and 211

💬323 text-to-911

That's 50,743 ways our community reached out for help. We're incredibly proud of the dedication, professionalism and compassion our Communications Officers bring to every interaction. Thank you to our team for answering the call, every time.

07/31/2026

Please join us in welcoming our July Academy as they complete their first full week of training!

We’re excited to support this newest group as they begin their journey toward becoming public safety telecommunicators.

07/29/2026

Today, we celebrated our amazing Tech Services Team with a Chipotle appreciation lunch!

Thank you for your expertise, dedication, and commitment to keeping our systems secure, reliable, and running smoothly. Your work often happens behind the scenes, but the impact you make is felt across our entire organization every day.

We appreciate all that you do!

07/23/2026

A big thank you to 1-800-BOARDUP for stopping by with Crumbl cookies and snacks today. Your thoughtful gesture brightened our day and we appreciate your generosity! 💛🍪

07/22/2026

2K56

8 years ago today, but never forgotten.

We remember Officer Moreno and honor his service, sacrifice, and legacy. Our thoughts are with the Moreno family, our partners at Kent Police Department, and all those who knew and loved him.

07/21/2026

As things heat up in Washington, stay hydrated and check on your vulnerable people in your life. Remember that there are cooling areas around the area to escape to if need be.

Along with the list below, the Ray of Hope Resource Center in Auburn will be open as a Cooling Center throughout the night on the following dates:
July 21 and 22, 2026
9:00 PM - 7:00 AM

07/20/2026

With the temperatures expected to reach the 90s this week, we wanted to send a quick reminder to please check the back seat of your vehicle for all family members, both fur and human alike.

It can be very dangerous to leave anyone in a hot car for an extended period of time. Please keep yourself and those around you safe during this heatwave.

07/14/2026

Every call matters.

In the month of June, our Communications Officers answered 48,558 calls for service and 335 text-to-911, helping connect our community with emergency responders. Behind every number is a person, a family, or a situation requiring assistance.

Thank you to our dedicated team who work around the clock to answer the call.

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Contact the organization

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Telephone

+12533721555

Website

https://valleycom911careers.org/, http://www.valleycom.org/

Address

27519 108th Avenue SE
Kent, WA
98030

Opening Hours

Monday	8am - 4pm
Tuesday	8am - 4pm
Wednesday	8am - 4pm
Thursday	8am - 4pm
Friday	8am - 4pm