Veterinary Transplant Services

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POSITION / PURPOSE:
Assist the staff in efficiently operating Veterinary Transplant Services, Inc. by providing hands-on, day-to-day support for operations of the tissue bank. The primary areas of responsibility are administrative.

PRINCIPAL RESPONSIBILITIES:
These will be performed under general direction from the Director, and Tissue Bank Outreach Coordinator but will require considerable independent activity, decision-making, and problem-solving:

Customer Service:
• perform front office / reception duties
• interact with customers, distributors, and vendors
• create invoices, log grafts out of database, create shipping paperwork packets
• provide basic product support and triage case consults to director
•pack and ship orders, track & coordinate shipments to meet surgery schedules, as needed
• respond to requests from customers for information about products, including sending information packets
• perform follow-up calls, etc., support customer interests and ensure we are meeting their needs

Administrative / Miscellaneous:
• perform printing, filing, data entry, making copies and compiling informational packets for customers
• perform scanning and filling
• assist production team in the final stages of graft release by assembling product boxes, transferring graft, etc.
• assist with inventory and audits of products and supplies
• provide purchasing assistance for office supplies
• Receiving and logging supplies

Marketing Support
• work with Marketing Team to implement marketing program goals and enhance customer service
• participate in preparations for conferences and trade show planning and follow up


Maintain regular communications with supervisor about challenges, ongoing issues and general operations.
Other general duties, as assigned.

REQUIREMENTS:
Exceptional communication skills (with supervisor, staff and customers) and attention to detail;
Good typing, spelling, and grammar skills are a must;
Well organized and able to manage long and short term projects; Ability to work independently and exercise good judgment;
Competency with computer programs (e.g., Quickbooks, Word, Excel, Powerpoint, Access, etc.);
3 years experience in similar position, and experience in veterinary or biotech setting a plus;

ADDITIONAL INFORMATION
We are looking to hire someone 24-32 hours per week and this position is somewhat flexible to your schedule. VTS is open 8:30-5pm Monday through Friday.

Join our Team as a Veterinary Tissue Bank Technologist!

The primary functions of this technician position are to assist with all aspects of creating transplantable grafts for veterinary patients. This involves working in our clean room facility to assist with all aspects of aseptic processing of tissues to specifications and packaging of implant grafts under the Production Manager’s supervision. Appropriate training will be provided.

See full job description at www.VTSonline.com/Careers/ and submit your resume to [email protected]