Madison Utilities

8.17.2026 at 7:30am - Outage status: Customers on High Street will experience a water outage due to a main break. Service is expected to be restored by 2:00pm

Please be advised that the southbound lane on Slaughter Road near Gateshead Circle will be closed on Tuesday, August 4, from 8 a.m. until 3 p.m. to allow Madison Utilities to complete scheduled work.

Motorists are encouraged to plan ahead, expect possible delays, and use caution when traveling through the work zone. Please follow all posted traffic signs and directions from work crews.

If you have any questions, please contact Customer Service at 256-772-0253 or by email at [email protected]

Outage Status 6.16.2026 at 11:45am - Customers who live on East Inwood Circle, West Inwood Circle and 113-121 Inwood Trail will have in interruption in service while we work to repair a damaged water main. Service should be restored by 5:00 pm.

Outage Status 6.10.2026 at 11:00 a.m. - Customers on Slaughter Road in the area of Mingo and Yancy will have an interruption in service while we work to repair a damaged water main. Service should be restored by 4:00 p.m. today.

Madison Utilities was the proud winner of the Rotary of Madison Couch Potato Race on Saturday! We had fun with "The Waterboy" theme because we too have "high-quality H2O"!! The competition was tough but we dug in for the win! A great time was had by all!

Status update 5.22.2026 at 10:00am - Customers on Longleaf, Greenstone and Bay Point may experience brown or "muddy" water as a result of the work that was performed in the area yesterday. MU is aware of the issue and has employees on site performing system flushing to resolve the issue as quickly as possible.

Notice of upcoming road closure:

Crews will be installing new water utilities in the Stoneway Trail area. The road will be closed at 129 Stoneway Trail, with no access beyond this address beginning Friday, May 15th at 8:00pm until the work is completed. We anticipate reopening the road by Saturday, May 16th at 7:00am. A temporary access road will be available for emergency situations only to homes located above the new installation during the closure period. Thank you for your patience as we work to complete the installation as quickly as possible.

Outage Status 5.4.2026 at 10:15am - Customers who live on Westscott Drive and Pine Ridge Road will have an interruption in service while we work to repair a damaged water main. Service will be restored by 2:00pm today.

Outage Status 4.29.2026 at 8:40am - Customers who live on Jay Drive, Donash Circle, Silverton Circle and Melinda Dr will have an interruption in service while we work to make repairs to a damaged water main. Service will be restored by 2:00 pm today.

Outage Status 4.27.2026 at 11:00am - Customers on Big Oak, Little Oak, Spencer Green and Brass Oak (east of Big Oak) will experience a water outage while we work to repair a broken water main. The outage is expected to last 4-5 hours.