Chargeback Gurus

AI can improve efficiency in chargeback management. But if it isn't secure, explainable, and compliant, it can create bigger problems than it solves. Our latest article explores what merchants should demand from chargeback AI.

AI and Compliance in Chargeback Management Learn how compliance with important regulations and standards effects the use of AI in chargeback management.

HITEC 2026 brought a lot of valuable conversations about protecting hospitality revenue from chargebacks.
Thank you to everyone who connected with CBG at our booth. If we missed you at the event, let’s continue the conversation: https://hubs.li/Q04mdrcl0

Excited to share that Tim’s latest commentary on airline chargebacks has been featured on FraudBeat.

As dispute volumes continue to stay elevated across the airline industry, the piece highlights key drivers behind this trend and what it means for merchants navigating today’s risk landscape.

Read more: https://hubs.li/Q04kqP_T0

Chargebacks in the hospitality industry hurt more than just revenue.

Join Chargeback Gurus at Booth #2348 during HITEC 2026 June 16–18 in San Antonio to see how leading brands are using AI-orchestrated chargeback management to protect more revenue and stay focused on their guests.

Schedule a personalized consultation here: https://hubs.li/Q04jlGH00

Visa RDR can lower dispute ratios and reduce chargeback costs, but only with the right approach. Learn more in our latest article.

How Visa Rapid Dispute Resolution (RDR) Prevents Chargebacks Visa's Rapid Dispute Resolution can help merchants prevent chargebacks through automated refunds, ensuring revenue protection and effective dispute management.

Heading to HITEC 2026?

Join Chargeback Gurus at the Henry B. González Convention Center in San Antonio, June 15–18.

Visit us at Booth #2348 to see how CBG’s AI-orchestrated chargeback management platform helps reduce disputes and recover more revenue for leading hospitality businesses.

Book time with the team here: https://hubs.li/Q04jlzTS0

CBG is featured in INTIX, bringing a sharper lens to how ticketing businesses can rethink chargeback prevention and recovery in an increasingly complex dispute landscape.

Read more: https://hubs.li/Q04jlNH00

Chargeback Prevention and Recovery in Ticketing: Best Practices Live events tend to generate revenue in concentrated bursts as each new on-sale opens. After the audience leaves and the gates close, attention shifts toward the next event cycle. Unfortunately, the revenue from an event isn’t locked in when the last ticket is sold. Disputes can surface weeks or m...

Revenue doesn't stop being at risk once the tickets are sold. Chargebacks can hit weeks after an event closes, and most live event teams aren't prepared for them until it's too late.

Bauer Entertainment Marketing’s recent article, in partnership with CBG, breaks down the preventable mistakes that are quietly draining festival, venue, and promoter revenue; and what to do about them.



https://hubs.li/Q04d1gLZ0

Exceeding dispute ratio thresholds can put merchants at risk of significant penalties. Our latest article explains how these ratios are calculated, how monitoring programs work, and how to stay within acceptable limits.

Maintaining Your Chargeback Ratio Chargeback ratios (chargeback-to-transaction ratios) are the number of chargebacks filed against merchants against a month’s total number of transactions.

This Administrative Professionals Day, CBG appreciates the individuals who bring structure to chaos, consistency to operations, and efficiency to everyday work.

Their impact is felt in every seamless meeting, every well-managed process, and every successful outcome.

Here’s to the people who keep it all together.