Open Intelligence
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We drive digital transformation for utility companies with our unified customer operations platform, Smartflex.
Open International provides technology solutions, on-premises or in the cloud, that helps telecommunication and utilities service providers meet their goals and implement innovative business strategies. Open’s solutions have allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction.
Every complaint means jumping between applications, hunting for context, verifying what's already there.
Consultants predict that utilities will deploy AI-powered operators in the coming years, but another standalone tool won't fix fragmentation, it just adds one more system to bridge.
Smartflex is different: one unified platform with AI embedded directly into your core processes, not bolted on top. Same team, better context, built-in intelligence: https://hubs.li/Q04xQ3WD0
P.S. Where is your team losing most of time, customer service, billing, collections, or field ops?
09/08/2026
How many systems does your team switch between just to answer one customer question? That's the real cost of AI without integration.
The utilities that get ahead aren't adding more tools, they're giving employees a unified platform with embedded AI, so people manage complexity instead of fighting it.
Discover what real workforce reinvention looks like for utilities: https://hubs.li/Q04wT61V0
A great CIS platform doesn't stop evolving after go-live.
In this video, Gabriel Dominguez, Cybersecurity & Systems Manager at ECOGAS, explains how Open keeps Smartflex evolving alongside them, getting better and improving the experience over time.
Discover more about ECOGAS' success implementation of a CIS: https://hubs.li/Q04wDJ_B0
83% that's the reduction in fragmentation ECOGAS achieved by consolidating 18 legacy systems into one unified platform.
Utilities' digital transformation drives them to launch tech renewal projects, yet 70% run into problems along the way. One of the biggest contributing factors is how well they work with their provider.
ECOGAS, a former subsidiary of Sempra in Mexico, won the Best CIS Implementation Award at IUCX 2026, and one of the reasons was that it built a team that felt like one.
In this video, Gabriel Dominguez, Cybersecurity & Systems Manager, explains what makes a technology provider feel like part of your own team, and how the relationship with Open has evolved into a true partnership built on collaboration, trust, and shared goals.
Discover more about ECOGAS' success implementation of a CIS:
https://hubs.li/Q04tV_zY0
What if your utility could operate with greater agility, efficiency, and intelligence?
Bring customer, meter, field, revenue operations, and AI together in Smartflex, a unified platform built for growth.
Explore the platform behind smarter utility operations → https://hubs.li/Q04qKc7J0
What if you could stop revenue loss before the bill is overdue?
Most utilities still act only after a payment is missed. Smartflex flips that.
🔹 88% of debt recovered in the preventive phase
🔹 $800K saved in avoidable field dispatch costs
🔹 37% of payments are now self-service
Not collections. Intelligent revenue operations. See how: https://hubs.li/Q04pWbsR0
Rigid and fragmented systems create friction. Unified operations create flow. When CIS, billing, and customer engagement run on one flexible and integrated platform, utilities move faster and serve customers better.
Verdantix just named Smartflex a Smart Innovator in its 2026 Utility Customer Platforms report. Read the coverage on Utility Dive and discover the Smartflex capabilities highlighted: https://hubs.li/Q04nxjVL0
06/30/2026
Reactive collections models have reached their limit. Utilities are facing a financial reality that traditional reports simply don't capture: revenue isn't lost at the collections stage, it leaks long before, through metering errors, retained billing, and data that no one is processing in time.
The organizations protecting their cash flow aren't fixing their collections. They're changing their architecture. Do you know where your revenue is going? See what leaders need to know: https://hubs.li/Q04mSPMz0
🎉We are Smart Innovators!
We’re proud to share that Open has been featured in the 2026 Smart Innovators: Utility Customer Platforms report by Verdantix, a global research and advisory firm specializing in enterprise technology.
The report analyzes the emerging utility customer platform market, where CIS and billing, customer engagement, utility CRM, and DER/flexibility capabilities are converging to support the next generation of utility operations.
For utility decision-makers, replacing a customer platform is no longer just a brand or technology selection. It is a strategic decision about whether their current foundation can support the transformation ahead or become the ceiling that limits it.
Open’s inclusion reinforces Smartflex’s role as a comprehensive platform for modern utility customer operations, helping utilities connect customer management, billing, engagement, data, and operational workflows in a more integrated way.
Discover the Smartflex capabilities highlighted in the report: https://hubs.li/Q04mR___0
The problem isn't your AI. It's what's underneath it.
Most utilities have invested in AI. Few can show real results. Not because the models fail, but because data is fragmented and AI lives outside the processes where decisions are actually made.
The architecture is the strategy: https://hubs.li/Q04lf3Rv0
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13019 Mar Street Coral Gables
Miami, FL
33156
Opening Hours
| Monday | 8am - 6pm |
| Tuesday | 8am - 6pm |
| Wednesday | 8am - 6pm |
| Thursday | 8am - 6pm |
| Friday | 8am - 6pm |