Customer Contact Week

8 days until ! ⏳

In just over a week, 800+ CX executives, customer contact leaders, and industry innovators will gather at the Omni Nashville to redefine the future of customer experience.

It’s not too late to secure your spot: https://www.customermanagementpractice.com/cmp-events/ccw/nashville/registration/

High-level strategy means nothing without an ex*****on plan.

On October 7–9, 2026, customer contact and CX leaders are taking over The Omni Nashville for three days of practitioner-led insights, peer benchmarking, and hands-on operational strategies.

Whether you're scaling AI co-pilots, restructuring frontline agent workflows, or rebuilding your cost-to-serve benchmarks, this is where real operating experience meets actionable ex*****on.

What to expect on-site:
- Practitioner-Led Keynotes: Zero fluff, real enterprise case studies
- CMP Sessions & Workshops: Interactive scenario planning and skill-building
- Unmatched Networking: Connect directly with senior CX peers navigating your exact challenges

🔗 Secure your event pass today: https://www.customermanagementpractice.com/cmp-events/ccw/nashville/registration/

Only 24 hours left to buy two passes to this year's for the price of one! Click the link below and hurry while supplies last!

https://www.customermanagementpractice.com/ccw/nashville/registration/

Our BOGO deal ends this Friday! Register at the link below today to get access to the expo hall, content stages, networking events, and our exclusive app for you and a colleague!

https://www.customermanagementpractice.com/ccw/nashville/registration/

A great customer experience doesn't begin with a slogan. It begins with a culture that every employee believes in and brings to life.

This CX Dive article highlighted key takeaways from a thought-provoking session at this year's , where industry leaders discussed why authentic CX starts with leadership, employee buy-in, meaningful training, and accountability. The most important of these insights? The organizations delivering exceptional customer experiences are the ones that empower their people to make those brand promises a reality.

Read the full article here:

A CX culture is just marketing if there’s no buy-in, experts say Organizations that confuse slogans for values or fail to punish bad behavior can see their CX efforts fall short, leaders said at a CCW Las Vegas panel.

Our BOGO deal ends this Friday! Register at the link below today to get access to the expo hall, content stages, networking events, and our exclusive app for you and a colleague!

https://www.customermanagementpractice.com/ccw/nashville/registration/

Meaningful conversations happen when the right leaders are in the room.

Join us in two weeks at the CCW Executive Exchange in Chicago, where senior customer contact and CX executives come together for curated peer discussions, strategic insights, and high-value networking designed to tackle today's biggest business challenges. Beyond the meeting room, attendees will enjoy exclusive networking experiences, including a Second City Improv Dinner & Show and a Chicago River Cruise!

Request your invite at the link in the comments and join us for an executive experience unlike any other.

Cheers to the schedule, now live for your viewing pleasure at the link below!

https://www.customermanagementpractice.com/ccw/nashville/schedule/

Side note: Don't the glasses in the pic look exactly like the emoji? 🥂