UCC Networks

Microsoft Teams has become a core communications platform for many organizations but its capabilities can extend beyond calls, chat, and meetings.

Overhead paging and intercom are great examples.

Our latest blog explains how overhead paging can work with Microsoft Teams, what equipment is typically required, how an ATA can connect to existing paging infrastructure, and where professional services can help with design and implementation.

Read the full article:

Overhead Paging with Microsoft Teams: How It Works - UCC Networks Microsoft Teams has become a central communications platform for businesses, schools, healthcare organizations, warehouses, and other facilities. But many organizations still rely on overhead paging, intercoms, amplifiers, and analog speakers to communicate throughout their buildings. With the right...

🚀 Big updates are here for UC Connect!

We’re always listening to our customers and looking for ways to make UC Connect more useful, easier to manage, and better for everyday business communications.

Our latest enhancements include:

- Microsoft 365 Single Sign-On
- Microsoft contact integration
- Customizable Speed Dials
- Real-time call quality visibility

And this is just the beginning. More capabilities are continuing to roll out!

Check out what’s new with UC Connect:

New UC Connect Enhancements - UCC Networks At UCC Networks, we’re always looking for ways to make UC Connect more useful, easier to manage, and better suited to the way businesses communicate every day. With our latest enhancements, UC Connect now includes Microsoft 365 Single Sign-On, Microsoft contact integration, customizable Speed Dial...

With UCC’s Voice AI Agents, restaurants can automate calls for reservations, menu and hours questions, message taking, catering requests, appointment reminders, after-hours calls, and transferring callers to your team when a human is needed.

And now, we integrate with OpenTable.

That means your Voice AI Agent can work alongside your reservation workflow to help make it easier for guests to book and manage their dining experience.

Learn more about Voice AI for restaurants:

Voice AI Agents for Restaurants - UCC Networks What if your restaurant could answer every call, take reservations, answer menu questions, schedule catering, send text messages, and even collect payments, without putting every call on hold? Meet AI Connect, a Voice AI Agent designed to help restaurants handle customer calls and everyday communica...

AI chatbots are supposed to make customer support easier but what happens when the chatbot creates more questions than it answers?

Customers don’t want to repeat themselves, search through endless articles, or struggle to reach a real person.

The right approach is different: AI should gather information, answer routine questions, and help your team pick up the conversation without starting from scratch.

Our latest blog explores why answering the question isn’t enough and how AI can actually improve the customer experience.

AI Chatbot Support: Why Answering Questions Isn't Enough Poor AI chatbot customer support isn't caused by the AI itself. Learn why businesses frustrate customers and how AI Connect helps conversations move forward.

“No work is insignificant. All labor that uplifts humanity has dignity.” - Martin Luther King Jr.

Customer expectations have changed and businesses need to be ready to meet customers wherever they choose to connect.

Introducing CX Connect by UCC Networks: an advanced contact center and customer experience platform designed to bring more of your customer conversations together.

From advanced call queues and CRM integrations to SMS, email, web chat, social messaging, AI-powered sentiment analysis, post-call surveys, reporting, and analytics, CX Connect helps organizations create a more connected customer experience.

CX Connect by UCC Networks: Advanced Contact Center and Customer Experience, Connected - UCC Networks Customer expectations have changed. Customers no longer communicate with businesses through just one channel. They may call, send an SMS, start a web chat, send an email, or reach out through social media, and they expect businesses to respond quickly and consistently regardless of how they connect....